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Chet Holmes helps his clients blow away both the competitionand their own expectations. And his advice starts with one simpleconcept: focus! Instead of trying to master four thousandstrategies to improve your business, zero in on the few essentialskill areas that make the big difference. The Ultimate Sales Machine shows you how to tune up and soup upvirtually every part of your business by spending just an hour perweek on each impact area you want to improve—sales, marketing,management, and more.

The original "Coupon Queen" and New York Times bestsellingauthor shares her unique Five-Step Supershopping System. Regardless of age, locality, and lifestyle, saving money is highon everyone's list today. In this long awaited follow-up to thebestselling Cashing In at the Checkout, Susan Samtur explains herFive-Step Supershopping System, a new technique that will showreaders how they can save 50% or more every time they shop.Samtur's is the first system that converges new supermarket savingstechnologies- rewards programs, store cards, websites-withtraditional proven techniques, like couponing and refunding.

Until recently, most people expected to have one career withmaybe two or three job changes in a lifetime. Now, experts adviseus to expect seven or eight jobs with multiple industry changes. If you want to survive, you need the ability to transferand repurpose your skills in a completely new direction. In The 10 Laws of Career Reinvention , Pamela Mitchellshows you how your knowledge, experience, and skill sets can beadapted to a wide spectrum of industries and jobs, and provides thetools to help you navigate the full art of career change.

World-class rock climber Todd Skinner is also one of today's most sought-after motivational speakers for business audiences. Whenever he describes his history-making sixty-day free climb of the 20,500-foot Trango Tower in the Karakoram Himalayas (shown on the jacket), people are in awe of his stamina, skill, ambition, and determination. They are also eager to apply his lessons in their professional and personal lives. Skinner argues that everyone has a mountain to climb, whether it's meeting your annual sales target or launching a new product or getting your department to improve its teamwork. And he stresses that you should set your goals even higher than you normally would, and constantly look beyond the current summit to the next one. For instance, instead of aiming for 10 percent revenue growth, go after a seemingly impossible 50 percent target, and then think of new ways to get there. In both rock climbing and business, you must define your exact mission, assemble the right team, make the c

The bestselling author of The Discipline of Market Leadersreveals how companies can achieve sustained growth. In their 1995 blockbuster The Discipline of Market Leaders,Michael Treacy and Fred Wiersema explained how great companiesdominated their markets by offering superior value propositions.Now Treacy is back with an equally groundbreaking book-revealinghow great companies master growth each year and how all businessescan identify and exploit opportunities for increased revenues,gross margins, and profits. Treacy's main point is simple-it really is possible to grow yourbusiness by 10 percent or more, year after year, in good times andbad, without cheating. Great companies already know how to do it,and the rest of us can learn their strategies and do the samething. Using case studies from industry leaders such as DellComputer, Home Depot, and GE, he shows the five steps that areimperative to ensure growth: keep the growth you have already earned look for growth where it's like

With all the financial know-how and experience of the wizardson Wall Street and elsewhere, how is it that the market still goesboom and bust? How can people be so willing to get caught up in themania of speculation when history tells us that a collapse isalmost sure to follow? In this primer, the renowned economist JohnKenneth Galbraith reviews the major speculative episodes of thelast three centuries - from the 17th century tulip craze to thecalamitous junk-bond follies of the 1980s. His insights provideimportant lessons on speculative economics, and demonstrateconclusively that money and intelligence are not necessarilylinked.

"A magisterial work...You can't help thinking about the economic crisis we're living through now." --The New York Times Book Review It is commonly believed that the Great Depression that began in 1929 resulted from a confluence of events beyond any one person's or government's control. In fact, as Liaquat Ahamed reveals, it was the decisions made by a small number of central bankers that were the primary cause of that economic meltdown, the effects of which set the stage for World War II and reverberated for decades. As yet another period of economic turmoil makes headlines today, Lords of Finance is a potent reminder of the enormous impact that the decisions of central bankers can have, their fallibility, and the terrible human consequences that can result when they are wrong.

Presenting twelve breakthrough practices forbringing creativity into all human endeavors, The Art ofPossibility is the dynamic product of an extraordinary partnership.The Art of Possibility combines Benjamin Zander's experience asconductor of the Boston Philharmonic and his talent as a teacherand communicator with psychotherapist Rosamund Stone Zander'sgenius for designing innovative paradigms for personal andprofessional fulfillment. The authors' harmoniously interwovenperspectives provide a deep sense of the powerful role that thenotion of possibility can play in every aspect of life. Throughuplifting stories, parables, and personal anecdotes, the Zandersinvite us to become passionate communicators, leaders, andperformers whose lives radiate possibility into the world

A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and those who train and manage them. Perfect Phrases for Customer Service gets you quickly up and running with everything you need to keep customers happy and loyal, including: Clear explanations of the reasons for difficult customer behaviors Proven tools and techniques for successfully handling even the most cantankerous customers 101 dialogues and *s organized according to types of difficult behaviors, usable as is or as part of a training program, and easily tailored to any industry and company culture

A methedrine-inspired odyssey, a painfully candid explorationof the horizons of the speed freak's world, from the drug-hazedfantasy of New York's infamous East Village to the terrifyingreality of a Federal narcotics hospital, Burroughs Jr.'s two novelspresent a vision of alienated youth at its most raw and uncensored.Speed follows Billy as he hustles for dope and money, crashing ingarbage-strewn apartments and guiding a paranoid friend through theperilous city streets. With tough, gritty detachment, he describesthe stages of his own drug addiction and physical and emotionaldeterioration. Kentucky Ham takes him from the squalor of the EastVillage crash pads to his father's literary hideaway in Tangier,and finally to incarceration at the Federal Narcotics Hospital inLexington, Kentucky. Through both these autobiographical novels,William S. Burroughs, Jr., tells a story of generational isolationthat is as relevant today as when it was first written.