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This second edition of Rosemary Caffarella's classic book, Planning Programs for Adult Learners, offers a concrete how-to guide and resource book for planning educational and training programs for adults in a variety of settings, from the corporate sector to educational organizations. This thoroughly revised and expanded resource includes a wealth of new material and fresh examples including the significance of discerning the planning context, the importance of addressing power dynamics and ethical issues encountered in the planning process, and current information about incorporating technology into the development and practice of adult education and training programs.

A game plan for team players in every arena of life--business,family, sports--uses examples from the life of the great basketballcoach to show how any group can combine strengths and talents andbe successful. Reprint. No one knows the dynamics of a winning team better than Pat Riley,one of pro basketball's most successful coaches. The Winner Withinis his game plan for team players in every aspect of life:business, family, or sports. Riley uses his own examples ofsuccess--in and out of sports--to show how any group can blend itstalents to create lasting success. The pro basketball coach and popular motivational speaker presentshis recipe for leadership, personal growth, and control of shiftingdynamics, showing how to forge strong groups that can work togetherto create success

While what you do obviously sets the tone for each sales call, your sales success is based on what your customer does. To achieve breakthrough success, you must learn how to make customers do what you want them to do, at each stage of the sales process.

With their 1994 international bestseller, Dealing with PeopleYou Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed acivility-starved world with no-nonsense strategies for dealing withdifficult people with tact and skill. Since then, cell phones, theInternet, voice mail, and other technological wonders designed tobring people closer together have only made it that much harder toavoid "people you can't stand;" even worse, they've also createdexciting new ways for annoying people to realize their talent forbeing pains in the butt. Updated and revised for the digital age, this new edition ofBrinkman and Kirschner's bestselling guide shows readers how tosuccessfully combat the whiners, grenades, tanks, snipers,close-talkers, pedants, and other rude, crude, and inconsideratepeople who can ruin your day at work, in stores, on the street, inrestaurants, at the movies, in waiting rooms, by fax, phone, andE-mail, and in cyberspace.

The bestselling success book of all time is updated and revised with contemporary ideas and examples. Think and Grow Rich has been called the "Granddaddy of All Motivational Literature." It was the first book to boldly ask, "What makes a winner?" The man who asked and listened for the answer, Napoleon Hill, is now counted in the top ranks of the world's winners himself. The most famous of all teachers of success spent "a fortune and the better part of a lifetime of effort" to produce the "Law of Success" philosophy that forms the basis of his books and that is so powerfully summarized in this one. In the original Think and Grow Rich, published in 1937, Hill draws on stories of Andrew Carnegie, Thomas Edison, Henry Ford, and other millionaires of his generation to illustrate his principles. In the updated version, Arthur R. Pell, Ph.D., a nationally known author, lecturer, and consultant in human resources management and an expert in applying Hill's thought, deftly interweaves anecdo

You're intelligent, right? So you've already figured out that Business Intelligence can be pretty valuable in making the right decisions about your business. But you’ve heard at least a dozen definitions of what it is, and heard of at least that many BI tools. Where do you start? Business Intelligence For Dummies makes BI understandable! It takes you step by step through the technologies and the alphabet soup, so you can choose the right technology and implement a successful BI environment. You'll see how the applications and technologies work together to access, analyze, and present data that you can use to make better decisions about your products, customers, competitors, and more. You’ll find out how to: Understand the principles and practical elements of BI Determine what your business needs Compare different approaches to BI Build a solid BI architecture and roadmap Design, develop, and deploy your BI plan Relate BI to data warehousing, ER

Nobody likes performance appraisals. To make the most of them,though, managers and supervisors can take advantage of this guide,complete with the phrases and words they need to confidentlyconduct clear, objective performance reviews. Phrases are given forcommon behavior and skill categories as well as for commonfunctional areas—and they work, regardless of appraisal type.

During our ten-year association, I learned the missing number to my combination for worldwide successful achievement. The Master Mind Principle: two or more persons working together in complete harmony toward a mutual goal or goals...Napoleon Hill's philosophy teaches you what you were never taught. Specifically: How to Recognize, Relate, Assimilate and Apply principles whereby you can achieve any goal whatsoever that doesn't violate Universal Law - the Law of God and the rights of your fellowman.--This text refers to an out of print or unavailable edition of this title.

Problems that "just won't go away" can be settled throughmethods developed by one of America's leading experts in conflictresolution. In clear language, Weeks shows readers how to turnconflict into lasting partnerships and ensure a fruitfuloutcome.

In Turning Passions into Profits，Chris Howard，a leading authority on personal influence and effec-tiveness，helps readers break through boundaries to achieve wealth and power.He gives eye-opening insight into the playing field and the rules of the game of life，and provides innovative techniques and con-crete tools for expanding the playing field，rewriting the rules，and winning the game. Each individual’s personal rule book is based on learned behavior and personal experiences that shape his or her perspectives.Turning Passions into Profits helps readers recognize and overcome their stifling,self-imposed rules and limitations and move toward a more fulfilling and rewarding future. “Change your focus and take charge of your life”is Howard’s mantra.He provides actionable techniques to get readers on the fast track from today’s frustrating status quo to tomorrow’s infinite possibilities.This inspiring，empowering book includes thought-provoking exercises to complete and strategies

With tips on eye contact, asserting oneself in uncomfortable situations, speaking directly, and giving constructive criticism, this is the essential guide to using the spoken word more effectively. Fast and actionable tools and strategies for improving critical management skills—culled from Harvard Business School Publishing’s respected newsletters Harvard Management Update and Harvard Management Communication Letter

FOREWORD BY PATRICK LENCIONI, BESTSELLING AUTHOR OF "THE FIVEDYSFUNCTIONS OF A TEAM." "Emotional Intelligence 2.0" is a bookwith a single purpose--increasing your EQ. Here's what people aresaying about it: ""Emotional Intelligence 2.0" succinctly explainshow to deal with emotions creatively and employ our intelligence ina beneficial way."--THE DALAI LAMA "A fast read with compellinganecdotes and good context in which to understand andimprove.""--NEWSWEEK" "Gives abundant, practical findings andinsights with emphasis on how to develop EQ."--STEPHEN R. COVEY"This book can drastically change the way you think aboutsuccess...read it twice."--PATRICK LENCIONI In today's fast-pacedworld of competitive workplaces and turbulent economic conditions,each of us is searching for effective tools that can help us tomanage, adapt, and strike out ahead of the pack. By now, emotionalintelligence (EQ) needs little introduction--it's no secret that EQis critical to your success. But knowing what EQ is and knowing howto u

THE DREAM She is twenty, beautiful, dirt-poor, and hoping for a better lifefor her infant daughter when LuAnn Tyler is offered the gift of alifetime, a $100 million lottery jackpot. All she has to do ischange her identity and leave the U.S. forever. THE KILLER It's an offer she dares to refuse...until violence forces herhand and thrusts her into a harrowing game of high-stakes,big-money subterfuge. It's a price she won't fully pay...until shedoes the unthinkable and breaks the promise that made herrich. THE WINNER For if LuAnn Tyler comes home, she will be pitted against thedeadliest contestant of all: the chameleonlike financial mastermindwho changed her life. And who can take it away at will...