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Following up on The Power of Nice, agent-attorney Shapiro andfellow negotiator Jankowski reiterate that book's tenets:Neutralize your emotions and stay rational; Identify the type ofdifficult person; Control the encounter; and Explore options. Usingexamples from their own lives as well as pop culture, they offeranecdotes and tips for analysis. The "situationally difficult"person may be temporarily overreacting, so empathy can be a sureroad to cordial defusion. The "strategically difficult" arecalculating (passive-aggressive, take it or leave it, etc.), butcan be countered if you pleasantly, even humorously make them awareyou're onto their game. The "simply difficult," using power as animperative (irrational, bullying, duplicitous, etc.) are thetoughest, but those facing them must recognize their ownpower—including the option to just walk away, a decision that mustbe approached carefully. While the title may be the best thingabout the book, its tips on steering toward win-win situations aremore than p
In The Fatal Englishman, his first work of nonfiction,Sebastian Faulks explores the lives of three remarkable men. Eachhad the seeds of greatness; each was a beacon to his generation andleft something of value behind; yet each one died tragicallyyoung. Christopher Wood, only twenty-nine when he killed himself, was apainter who lived most of his short life in the beau monde of 1920sParis, where his charm, good looks, and the dissolute life thatfollowed them sometimes frustrated his ambition and achievement asan artist. Richard Hillary was a WWII fighter pilot who wrote a classicaccount of his experiences, The Last Enemy, but died in a mysterious trainingaccident while defying doctor’s orders to stay grounded afterhorrific burn injuries; he was twenty-three. Jeremy Wolfenden, hailed by his contemporaries as the brightestEnglishman of his generation, rejected the call of academia to become a hackjournalist in Cold War Moscow. A spy, alcoholic, and openhomosexual at a time when su
