The acclaimed bestseller about visual problem solving-now bigger and better "There is no more powerful way to prove that we know something well than to draw a simple picture of it. And there is no more powerful way to see hidden solutions than to pick up a pen and draw out the pieces of our problem." So writes Dan Roam in The Back of the Napkin, the international bestseller that proves that a simple drawing on a humble napkin can be more powerful than the slickest PowerPoint presentation. Drawing on twenty years of experience and the latest discoveries in vision science, Roam teaches readers how to clarify any problem or sell any idea using a simple set of tools. He reveals that everyone is born with a talent for visual thinking, even those who swear they can't draw. And he shows how thinking with pictures can help you discover and develop new ideas, solve problems in unexpected ways, and dramatically improve your ability to share your insights. Take Herb Kelleher and Rollin King,

A newly revised edition of this guide to achieving successthrough the art of persuasion offers winning advice on how toincrease self-confidence, cultivate a taste for success, and muchmore. By the author of Think and Grow Rich.

The core of the lean model remains the same in the new edition. All businesses must define the "value" that they produce as the product that best suits customer needs. The leaders must then identify and clarify the "value stream," the nexus of actions to bring the product through problems solving, information management, and physical transformation tasks. Next, "lean enterprise" lines up suppliers with this value stream. "Flow" traces the product across departments. "Pull" then activates the flow as the business re-orients towards the pull of the customer's needs. Finally, with the company reengineered towards its core value in a flow process, the business re-orients towards "perfection," rooting out all the remaining muda (Japanese for "waste") in the system.

This book details the leadership principles used by MotherTeresa in building one of the world’s largest and most successfulorganizations, with this as its central lesson: leaders mustarticulate a simple vision, and execute it with absolutepracticality. Bose—who spent eight months working with MotherTeresa in 1992-3—and Faust have distilled Mother Teresa’sleadership style into nine essential principles. Each principleshows readers how to apply Mother Teresa’s wisdom in their livesand businesses. Much has been written about Mother Teresa. She is an actualsaint, beatified by Pope John Paul II in 2003, as well as thewinner of the 1979 Nobel Peace Prize, This book is the first toview her in another light—as a pragmatic, realistic leader who over47 years raised billions of dollars and helped millions of people.This often meant making tough decisions—such as accepting adonation from Saddam Hussein. This book has the principles thatguided those decisions. These are universal principles that

"One of the best baseball—and management—books out....Deserves aplace in the Baseball Hall of Fame."—Forbes Moneyball is a quest for the secret of success in baseball.Following the low-budget Oakland Athletics, their larger-than-lifegeneral manger, Billy Beane, and the strange brotherhood of amateurbaseball enthusiasts, Michael Lewis has written not only "thesingle most influential baseball book ever" (Rob Neyer, Slate) butalso what "may be the best book ever written on business" (WeeklyStandard). I wrote this book because I fell in love with a story. The storyconcerned a small group of undervalued professional baseballplayers and executives, many of whom had been rejected as unfit forthe big leagues, who had turned themselves into one of the mostsuccessful franchises in Major League Baseball. But the idea forthe book came well before I had good reason to write it—before Ihad a story to fall in love with. It began, really, with aninnocent question: how did one of the poorest teams in baseball,the Oa

The rules that can make or break your career. For anyone who's breaking in, moving up, or just trying to make agreat professional impression, this essential guide offersreal-life anecdotes and advice to help you build competence andconfidence in the tricky arena of modern business etiquette.Includes: "Blunder Busters"-proven strategies to help you tackle anythingfrom office dating to business lunches "Sir, your fly is unzipped!"-the art of verbal diplomacy Contemporary guidelines for goof-proof e-mail The top ten career killers and how to beat them Global gaffes: easy ways to avoid overseas embarrassment Grace under fire-surviving dining disasters, party faux-pas andeverything in-between

Draws on thephilosophies of the "Rich Dad" series about making a successfultransition from employee to company owner, in a guide for aspiringentrepreneurs that shares firsthand accounts of people who achievedsuccess. Reissue. 100,000 first printing.

The definitive overview of knowledge management, now availablein paperback. This influential book establishes the enduringvocabulary and concepts in the burgeoning field of knowledgemanagement. It serves as the hands-on resource of choice forcompanies that recognize knowledge as the only sustainable sourceof competitive advantage going forward. Drawing from their workwith more than 30 knowledge-rich firms, Davenport and Prusak -experienced consultants with a track record of success - examinehow all types of companies can effectively understand, analyze,measure, and manage their intellectual assets, turning corporatewisdom into market value.They categorize knowledge work into foursequential activities - accessing, generating, embedding, andtransferring - and look at the key skills, techniques, andprocesses of each. While they present a practical approach tocataloging and storing knowledge so that employees can easilyleverage it throughout the firm, the authors caution readers on thelimits of communications an

What would you be willing to do for the rest of your life...?It's a question most of us consider only hypothetically-optinginstead to "do what we have to do" to earn a living. But in thecritically acclaimed bestseller "The Monk and the Riddle",entrepreneurial sage Randy Komisar asks us to answer it for real.The book's timeless advice - to make work pay not just in cash, butin experience, satisfaction, and joy - will be embraced by anyonewho wants success to come not just from what they do, but from whothey are.At once a fictional tale of Komisar's encounters with awould-be entrepreneur and a personal account of how Komisar foundmeaning not in work's rewards but in work itself, the bookillustrates what's wrong with the mainstream thinking that weshould sacrifice our lives to make a living. Described byFortune.com as "part personal essay, part fictional narrative andpart meditation on the nature of work and life," "The Monk and theRiddle" is essential reading on the art of creating a life whilemaking a l

Drawing upon forty years of experience from his own sports andcelebrity management practice, Mark H. McCormack is back withcommon-sense advice aimed at business owners and would-be CEOs.McCormack's tips include: End your day on time People who say they can keep a secret usually can't It pays to overestimate your competition The best ideas cannot be stolen Know when to say "It's none of your business" Get paid for thinking rather than doing Time in front of the customer is the best time of all Be wary of unanimous agreement Not every budget deserves your respect Learn the art of picking up the check In ninety brief chapters that range in topic from getting aheadto staying competitive, McCormack makes clear that doing businessin today's climate still involves the same basic elements of humaninteraction-intelligence, creativity, and efficiency-that havealways meant the difference between success and failure.

Most companies do not survive the upheavals of change andcompetition over the long haul. But there are a few remarkablefirms that have withstood the test of several centuries. Whathidden lessons do they hold for the rest of us? Arie de Geus, theman who introduced the revolutionary concept of the learningorganization, reveals the key to managing for a long and prosperousorganizational life. The Living Company speaks not just to aspiringleaders, but to anyone trying to adapt to a turbulent businessenvironment. Only those steeped in the habits of a living companywill survive. "This profound and uplifting book is for the leadersin all of us. Arie de Geus challenges most of the conventionalwisdom in management thinking today."-Dr. James F. Moore, author ofThe Death of Competition"Arie de Geus gives leaders of the futurean indispensable guidebook in which commitment to values, people,learning, and innovation defines the living company. It's in mybook bag."-Frances Hesselbein, President and CEO, The DruckerFo

Some companies gather and sell personal information to assistbusinesses in their marketing campaigns. It this American businessat its finest, or simply a horrible invasion of our privacy? Thisshocking book will make readers think twice before writing theirnext check or going to the grocery store.

The international bestseller The Toyota Way explained thecompany's success by introducing a revolutionary 4P model fororganizational excellence-Philosophy, People, Process, and ProblemSolving. Now, in Toyota Culture, preeminent Toyota authoritiesJeffrey Liker and Michael Hoseus reveal how Toyota selects,develops, and motivates its people to become committed to buildinghigh-quality products-and how you can do the same for yourcompany. Toyota Culture examines the ?human systems? that Toyota has putin place to instill its founding principles of trust, mutualprosperity, and excellence in its plants, dealerships, and officesaround the world. Beginning with a look at the evolution of theToyota culture and why its people are the heart and soul of theToyota Way, the authors explain the company's four-stage processfor building and keeping quality people: Attract, Develop, Engage,and Inspire. Drawing upon numerous examples from Liker's decades of researchas well as Hoseus' insider access as a Toyota

The Laws of Spirit opens with the story of Dan Millman’s encounter with a sage in the wooded hills near his home. Through stories, tests, and experiences in the wild, the sage challenges Millman to examine 12 core principles that underlie human existence: balance, choice, process, presence, compassion, faith, expectation, integrity, action, cycles, surrender, and unity. The book shows how these keys — at the heart of every religion, culture, and moral system — can lead to a deeper sense of meaning, connection, and harmony with the world. It also shows readers how these principles can transform relationships, careers, finance, and health. Quotations and reminders from across the centuries inform and inspire readers as they accompany Millman on his journey. The bestselling author of The Way of the Peaceful Warrior presents twelve of the core principles upon which all religions, moral systems, and spiritual teachings are founded. Pointing the way to a harmonious life, The Laws of Spirit includes quo

This boastful, boyishly disarming, thoroughly engaging personal history offers an inside look at aspects of financing, development and construction in big-time New York real estate. "I don't do it for the money," maintains Trump, the son of a Queens realtor who, at age 27, bought and transfigured the colossal Hotel Commodore at Grand Central Terminal. Now 40, he has built, among other projects, and owns outright, Fifth Avenue's retail and residential Trump Tower (where he occupies a double-triplex suite); owns and operates Trump's Castle, a casino in Atlantic City; is arguably the most visible young man on Manhattan's celebrity circuit ("Governor Cuomo calls. . . . dinner at St. Patrick's Cathedral. . . . I call back Judith Krantz"); and is currently developing a controversial 100-acre West Side "Television City" project that is planned to include the world's tallest building. For those who would do likewise, Trump articulates his secrets for success: imagination, persistence, skill at "juggling provisional c

Everyone knows that Toyota has had an amazing twenty-five- yearrun, rising from a humble Japanese start-up to a thriving globalgiant. But how did it pass Ford and GM to become the world’slargest auto manufacturer? And how does it continue to thrive whileso many competitors are struggling and failing? Journalist David Magee dug deeply into Toyota’s past and present,interviewing senior executives who rarely talk to the press, alongwith many other sources. The powerful lessons that he distills,especially about corporate culture, are valuable for managers inall industries.

Richard L. Brandt is an award-winning journalist and formercorrespondent for BusinessWeek. He is the author of Inside Larryand Sergey’s Brain.Amazon’s business model is deceptively simple:make online shopping so easy and convenient that customers won’tthink twice. It can almost be summed up by the button on everypage: Buy now with one-click. Richard L. Brandt explains how Amazonhas been so successful, and he shows how much of it has to do withAmazon’s CEO, Jeff Bezos.

Whether it’s writing a proposal, motivating employees, or reaching out to customers, the Perfect Phrases series has the tools you need for precise, effective communication. Distilling complex ideas into specific phrases that diplomatically and honestly depict the concepts at hand, this invaluable series provides: ·The best techniques to communicate messages and goals in business letters and proposals ·Tips for bringing out the best in every employee in every business ·Dialogues and *s to practice interactions with customers or employees— tailorable to any industry or company culture ·Phrases for each step of the sales process