FOREWORD BY PATRICK LENCIONI, BESTSELLING AUTHOR OF THE FIVE DYSFUNCTIONS OF A TEAM. Emotional Intelligence 2.0 is a book with a single purpose—increasing your EQ. Here’s what people are saying about it: “Emotional Intelligence 2.0 succinctly explains how to deal with emotions creatively and employ our intelligence in a beneficial way.” —THE DALAI LAMA “A fast read with compelling anecdotes and good context in which to understand and improve.” —NEWSWEEK “Gives abundant, practical findings and insights with emphasis on how to develop EQ.” —STEPHEN R. COVEY “This book can drastically change the way you think about success…read it twice.” —PATRICK LENCIONI In today's fast-paced world of competitive workplaces and turbulent economic conditions, each of us is searching for effective tools that can help us to manage, adapt, and strike out ahead of the pack. By now, emotional intelligence (EQ) needs little introduction—it’s no secret that EQ is critical to your success. But

Technology has made it possible to apply a new management philosophy. Leaders can let go and still be in control. They can involve key people without losing momentum. Companies can consistently measure organizational capability over time, and accurately benchmark 'soft' management areas, and a virtual CEO office really does work. Founded on three key insights （the operating arena; managing by pull and push; and the web-based dialogue centre）, Beyond Control offers a revolutionary model for shifting the management focus from structured control to guided interaction. Using this approach companies can build a participative operating system that creates space for managers to excel, and avoids the unpleasant surprises that can lead to corporate scandals.

Do you need help with time management? Need to better manageyour time at work or at home? Feel like there are never enoughhours in the day? Successful Time Management For Dummies deliverspractical solutions for getting organized, working better andfaster, reducing stress, and getting rid of time-wastingdistractions. You’ll find out how to eliminate late nights at theoffice and spend more time with your family, friends, or even justyourself! This authoritative, plain-English guide shows you how to setyourself up for success, overcome common time management obstacles,and focus your efforts on your most important tasks and objectives.It explains how to determine the value of your time, providesfantastic tips on streamlining your workspace to speed up the flow,and even helps you minimize or eliminate interruptions from yourworkday. You’ll discover how to: Assess your strengths and weaknesses and establish goals Create a routine and make the most of time-saving technology Prioritize daily efforts, block off

The NTL Handbook of Organization Development and Change is an essential tool for both practitioners and students who want to know how to effectively bring about meaningful and sustainable change in organizations. Featuring contributions from leading practitioners, academics, and scholars in the field, each chapter comprehensively explores a key aspect of organization development including core theories and methods, OD in the international and world setting, practical applications, the future of OD, and many others. Co-published with the NTL Institute, a long-time leader and champion for the field, The NTL Handbook of Organization Development and Change boasts an extensive range of knowledge, experience, and methods integrated by a philosophical system that underscores the vital mission of OD as well as provides expert guidance in the art and science of making organizational development and change work.

In today's hyper-competitive economy, customer service is how you separate yourself from the pack. But many business leaders don't truly understand what great customer service is. Great customer service doesn't just happen at the point of sale, and it doesn't end when the warranty expires. It requires an organization-wide dedication to giving customers what they want, what they need, and what they value. That kind of customer service starts at the top—with great leadership. Combining the team-building strategies of sports franchises with the principles of Servant-Leadership, It's All About Service shows business leaders how to build an organization singularly dedicated to customer care—and reap the benefits of long-term customer loyalty. Bringing these powerful forces together, author Ray Pelletier offers a comprehensive plan that leaders can use to make customer service the heart, soul, and profit center of their business. Based on his in-depth, ten-year study of 300 companies, and mo

EXPANDED ANNIVERSARY EDITION Includes: updated research updated content removable workbook for individual and team development How did you feel after your last interaction with another person? Did that person -- your spouse, best friend, coworker, or even a stranger -- "fill your bucket" by making you feel more positive? Or did that person "dip from your bucket," leaving you more negative than before? The #1 New York Times and #1 BusinessWeek bestseller, How Full Is Your Bucket? reveals how even the briefest interactions affect your relationships, productivity, health, and longevity. Organized around a simple metaphor of a dipper and a bucket, and grounded in 50 years of research, this book will show you how to greatly increase the positive moments in your work and your life -- while reducing the negative. Filled with discoveries, powerful strategies, and engaging stories, How Full Is Your Bucket? is sure to inspire lasting changes and has all the makings of a timeless classic.

The Handbook of Experiential Learning is a comprehensiveresource that draws together contemporary thought and practice on awide range of experiential learning applications from thebest-known authorities on the topic. In this book, volume editorand leading experiential learning expert, Mel Silberman presents acontemporary review of experiential learning in the workplacecomplete with models, applications, and innovative uses. Thehandbook covers a broad range of experiential learning methodsincluding: Games and simulations Action learning Role-play and Improv Story-telling Adventure activity Reflective practice Creative play It also describes the use of experiential learning in topics suchas technical skills, leadership, team building, diversity andcross-cultural training, and emotional intelligence.

Monster founder Jeff Taylor, with former editor-in-chief Doug Hardy, has written an upbeat, inspirational, and indispensable guide to getting the job you want in the new world of work. Rich with real-world advice from recruiters, career counselors, human resource professionals, and successful Monster members who share their job- hunting expertise, Monster Careers provides a step-by-step plan for carrying out a super- charged job search—from exploring new career options to writing job-winning resumes and cover letters, to mastering the interview and negotiating a job offer. A practical and passionate guide for any stage of your career, whether you’re a seasoned professional or a recent graduate, Monster Careers is poised to become the uncontested job search authority. 作者简介: The idea for Monster came to founder (and Chief Monster)Jeff Taylor in a dream. Head of his own recruitment ad agency,Adion,Jeff was focusing his busi-mess on big ideas and technological effi-ciencies tor his high-tech c

The second half of the nineteenth century was a period of great economic expan-sion within the United States.It was also a time when Wall Street was a largely unregulated and somewhat corrupt financial jungle,fifty Years in Wall Street pro-rides a last inaling look at the financial mat kels-and the politics and power plays hehind them-during this period of rapid economic growth. Author Henry Clews was a giant figure in finance dnring the late nineteenth cen-tury,and his firsthand account brings this colorful era to life like never before.This ah+idged version of an investment classic touches on a wide range of impor-tant financial issues,including: The causes and consequences of Wall Street panics The influence of Wall Street on national politics How individuals like Jay Gould,Daniel Drew,and Commodore Vanderbilt made their fortunes The characteristicsof of winning and losing speculators How operators attempted to corner the markets for individual stocks

Most of the denizens of the Antarctic penguin colony sneer at Fred, the quiet but observant scout who detects worrying signs that their home, an iceberg, is melting. Fred must cleverly convince and enlist key players, such as Louis, the head penguin; Alice, the number two bird; the intractable NoNo the weather expert; and a passle of school-age penguins if he is to save the colony.Their delightfully told journey illuminates in an unforgettable way how to manage the necessary change that surrounds us all. Simple explanatory material following the fable enhances the lasting value of these lessons.Our Iceberg Is Melting is at once charming, accessible and profound; a treat for virtually any reader.

Sir Richard Branson is one of the world’s most successful entrepreneurs and his Virgin Group is one of the most recognised lifestyle brands, trusted and enjoyed by many millions of people. Now, in his trademark charismatic and honest style, Richard shares the inside track on some of his greatest achievements over forty years in business as well as the lessons he has learned from his setbacks. In Business Stripped Bare, he discusses why he took on one of the world’s biggest superbrands, how he built Virgin Mobile USA into the fastest growing company in history to reach a billion dollars in revenue, faster than Microsoft, Google or Amazon.com, and how Richard is the only person in the world to have built seven billion dollar companies from scratch in seven completely different sectors. Richard tells the story behind the launch of Virgin America, his new airline in the USA, how Virgin Galactic is set to initiate a new era of space tourism from a spaceport deep in the Mojave desert, and wha

This book constitutes the refereed proceedings of the 5th International Conference on Electronic Government, EGOV 2006, held in Krakow, Poland in September 2006 in conjunction with DEXA 2006. The 31 revised papers presented were carefully reviewed and selected from numerous submissions for inclusion in the book. Depicting the state of the art in e-government/ e-governance they provide guidance for the community of e-government practitioners and researchers and the global digital / e-government societies that are forming at the present time. The papers are arranged in topical sections on research, review and outlook, participation and democracy, designing government services, legal dimensions in e-government, procurement and governance issues in networked governments, as well as evaluation and assessment.

"Getting agreement between finance theory and finance practiceis important like never before. In the last decade the derivativesbusiness has grown to a staggering size, such that the outstandingnotional of all contracts is now many multiples of the underlyingworld economy. No longer are derivatives for helping people controland manage their financial risks from other business andindustries, no, it seems that the people are toiling away in thefields to keep the derivatives market afloat (Apologies for themixed metaphor ) If you work in derivatives, risk, development,trading, etc. you'd better know what you are doing, there's now abig responsibility on your shoulders. In this second edition of"Frequently Asked Questions in Quantitative Finance" I continue inmy mission to pull quant finance up from the dumbed-down depths,and to drag it back down to earth from the super-sophisticatedstratosphere. Readers of my work and blogs will know that I thinkboth extremes are dangerous. Quant finance should inhabit th

Bookkeeping for Nonprofits is a hands-on guide that offers nonprofit leaders，managers，and staff the tools they need to create and maintain a complete and accurate set of accounting records. This much-needed resource provides those with little or no bookkeeping experience with practical advice in a highly accessible format. Written by Murray Dropkin and Jim Halpin，Bookkeeping for Nonprofits is a step-by-step introduction to keeping accounting records，which form the foundation for a nonprofit organization's financial reports，tax returns，budgets，cash forecasts，and grant proposals. Using this volume as a guide，nonprofit leaders and staff will be able to set up books with or without accounting software and ensure that the records meet the needs of their organization. Bookkeeping for Nonprofits is a comprehensive resource that Discusses how transactions provide day-to-day information for tracking cash balances and cash requirements Shows how transactions provide information to

The LNCS series reports state-of-the-art results in computer science research, development, and education, at a high level and in both printed and electronic form. Enjoying tight cooperation with the R&D community, with numerous individuals, as well as with prestigious organizations and Societies, LNCS has grown into the most comprehensive computer science research forum available. The scope of LNCS, including its sub series LNAI, spans the whole range of computer science and information technology including interdisciplinary topics in a variety of application fields. The type of material published traditionally includes - Proceedings（published in time for the respective conference） - Post-proceedings（consisting of thoroughly revised final full papers） -research monographs（which may be based on outstanding PhD work, research projects, technical reports, etc.）

Three decades ago competitiveness was unheard-of; today it has taken the world by storm. But what is it? And will it last? In Top Class Competitors Stéphane Garelli - professor at IMD business school where he is also head of the World Competitiveness Centre, professor at the University of Lausanne, and former managing director of the World Economic Forum - defines competitiveness as the ability of a nation, company or individual to manage a set of disparate competencies to achieve prosperity. For instance, along with traditional policies a nation must tackle education and security to sustain economic development. Companies must manage soft issues such as brands to beat the competition. And individuals must reinvent themselves to survive. These fields of research did not exist until recently - now, competitiveness makes the link. Top Class Competitors is a journey through the brave new world of competitiveness. What are its historical origins? How does it impact the management of a nation? How do compani

The magic word. The holy grail. Why are some salespeople remarkably successful, while others make call after call with no results? How do some turn any no into a yes, while others can't even get their foot in the door? For the first time, more than 80 of the most successful salespeople in the world have come together to reveal their secrets to success. You'll learn what makes these outstanding sellers true masters of their craft-and how you can adapt the masters' tactics for your own. ·Learn Martha Stewart's secrets to promoting yourself as an expert. ·Discover the 11 key questions to ask from Harvey McKay. ·Get Anthony Parinello's advice on selling to CEOs. ·Be trained in guerrilla tactics for direct selling from Jay Conrad Levinson. ·Find out Brian Tracy's secrets on the psychology of selling. Bursting with valuable advice from Jack Canfield, Anthony Robbins, Keith Ferrazzi, Tom Hopkins, Al Lautenslager and more than 70 other masters of the ar

SOME BILLBOARDS HAVE THE TENDENCY OF STICKING lN YOUR MlND。IN THE BOOK。YOU’LL NOT ONLY AN 0VERVIEW OF THE WORLD’S MOST CONTROVERSIAL AND STRlKING ADVERTISIN6 CAMPAl6NS OF THE LAST 50 YEARS。BUT ALSO LOOl

The path to your professional success starts with a criticallook in the mirror. If you read nothing else on managing yourself, read these 10articles. We've combed through hundreds of Harvard Business Reviewarticles to select the most important ones to help you maximizeyourself. HBR's 10 Must Reads on Managing Yourself will inspire youto: - Stay engaged throughout your 50+-year work life - Tap into your deepest values - Solicit candid feedback - Replenish physical and mental energy - Balance work, home, community, and self - Spread positive energy throughout your organization - Rebound from tough times - Decrease distractibility and frenzy - Delegate and develop employees' initiative

In the market for a home, but don't know where to start? Not to worry! From financing, mortgages, and credit scores to closing the deal, bestselling real estate authors Eric Tyson and Ray Brown walk you step by step through the entire home-buying process.

本书由18位专家写就，对我国前寒武至第四纪的生物地层研究工作进行了系统总结。

Wondering how the most accomplished leaders from around the globe have tackled their toughest challenges? Now you can find out with Lessons Learned. Concise and engaging, each volume in this new series offers 12-14 insightful essays by top leaders in industry, the public sector, and academia on the most pressing issues they ve faced. The contributors share surprisingly personal anecdotes and offer authoritative and practical advice drawn from their years of hard-earned experience. A crucial resource for today s busy executive, Lessons Learned gives you instant access to the wisdom and expertise of the world s most talented leaders. 50 Lessons digital library holds more than 500 individual lessons from over 100 high-profile leaders from industry, the public sector, and academia from companies and institutions around the world.

Discusses the core issues that lie at the heart of leadership and our relationship to the work of those leaders. DLC: Leadership.