Every business needs a business plan,a plan to meet theexpected and unexpected opportunities and obstacles the futureholds. This book will help you take a long, hard look at eachelement of the plan and show you how to communicate the rightmessage to the right people to maximize the chances of getting yourbusiness venture launched.

The Pocket Mentor Series offers immediate solutions to commonchallenges managers face on the job every day. Each book in theseries is packed with handy tools, self-tests, and real-lifeexamples to help you identify your strengths and weaknesses andhone critical skills. Whether you’re at your desk, in a meeting, oron the road, these portable guides enable you to tackle the dailydemands of your work with greater speed, savvy, andeffectiveness.

In The One to One Manager, visionary authors Don Peppers andMartha Rogers, Ph.D., go behind the scenes to report on thechallenges and solutions discovered by managers leading 1 to 1efforts at organizations such as Xerox, General Electric, Oracle,First Union, Hewlett-Packard, USAA, Levi Strauss, and BritishAirways. Filled with in-depth interviews with executives on thefront lines of the 1 to 1 revolution, and based on more than twodozen case histories from companies around the world, The One toOne Manager examines the actual day-to-day issues involved insetting and running 1 to 1 initiatives. The One to One Manager introduces readers to the groundbreakers,the pathfinders, and the explorers of a vast and rapidly expandingnew universe of customer-focused business strategies. Among thefascinating pioneers profiled in this book, you will meet: -General Robert McDermott, the visionary leader who transformedUSAA from an insurance firm mired in paperwork into an IT-savvyfinancial institution dedica

Project Management reviews the steps in organizing and managing projects, from how to build a realistic schedule to how to measure both success and failure. Project Management discusses team building, timing, the planning process, estimating project costs, managing project interfaces, risk management, and more. 作者简介： Gary R.Heerkens,P.M.P,C.B.M.,P.E.,is president of Management Solutions Group,Inc.,a provider projict management educational solutions and organi-zational support.He is also the author of Project Management in McGraw-Hill's Briefcase Books series.

In the business world, confrontations are inevitable --whether they're with your employees, peers, bosses, or evensuppliers and customers. Ignored or handled badly, confrontationscan damage workplace relationships and ruin careers. This volume helps you master the art of effectively managingdifficult interactions. You'll learn how to: Determine which confrontations are worth an investment of yourtime and energy Understand and manage the strong emotions that can arise duringconfrontations Design solutions that meet all stakeholders' needs Coach your direct reports to resolve confrontationsproductively