In the business world, confrontations are inevitable --whether they're with your employees, peers, bosses, or evensuppliers and customers. Ignored or handled badly, confrontationscan damage workplace relationships and ruin careers. This volume helps you master the art of effectively managingdifficult interactions. You'll learn how to: Determine which confrontations are worth an investment of yourtime and energy Understand and manage the strong emotions that can arise duringconfrontations Design solutions that meet all stakeholders' needs Coach your direct reports to resolve confrontationsproductively

When a new project is handed to them, readers can use this guideto help juggle the gamut of tasks required to get the job done. Thehandy tools and checklists offer guidance on how to: · Identify necessary resources · Develop schedules and set deadlines · Set and monitor budgets · Communicate progress and problems

Every day on the job, you face common challenges. And you needimmediate solutions to those challenges. The Pocket Mentor Seriescan help. Each book in the series is packed with handy tools,self-tests, and real-life examples to help you identify yourstrengths and weaknesses and hone critical skills. Whether you'reat your desk, in a meeting, or on the road, these portable, conciseguides enable you to tackle the daily demands of your work withspeed, savvy, and effectiveness. The latest volume in the series: Executing Strategy That strategy you've defined for your group isbrilliant--promising better market share, higher profits, or someother impressive business result. But your strategy won't deliverthe expected outcomes if you and your group don't execute itthatis, if you don't put it into action by implementing the rightstrategic initiatives. This volume helps you master the challenging art of strategyexecution. You'll learn how to: -Craft action plans for the strategic initiatives

Managing up is not political game playing. Rather, it's aconscious approach to working with your supervisor toward goalsthat are important to both of you. Through managing up, you build aproductive working relationship with your boss and create a way touse the complementary strengths of you and your boss to delivervalue to your company. This volume helps you: Understand the business results you produce by learning how tomanage up Cultivate a mutually beneficial relationship with yourmanager Communicate effectively with your boss about priorities andproblems Negotiate win-win solutions to on-the-job challenges with yoursupervisor

Jack Welch knows how to win. During his forty-year career atGeneral Electric, he led the company to year-after-year successaround the globe, in multiple markets, against brutdl competition.His honest, be-the-best style of management b ame the goldstandard in business, with his relentless focus on people,teamwork, and profits. And now he has written a book that clearlylays out the answers to the most difficult questions people faceboth on and offthe job. Winning is destined to become the bible ofbusiness for generations to come. Anyone who has a passion for success will find Welch'soptimistic, no excuses, getqt-done mind-set riveting. Packed withpersonal anecdotes and written in Jack's distinctive no b.s. voice,Winning offers deep insights, original thinking, and solutions tonuts-and-bolts problems that will change forever the way peoplethink about work. "There is a lifetime of wisdom about business, and life, packedinto Jack Welch's Winning. It is unquestionably the best managementbook to come along in

Learn all you need to know about successful team management,from building up a team that functions effectively to achieving thedesired results. Managing Teams shows you how to establish aproductive environment and exploit group dynamics, and it alsoprovides practical techniques to try in different settings. Powertips help you handle real-life situations and develop thefirst-class team-management skills that are the key to a productiveand informed workplace. The Essential Manager have sold more than1.9 million copies worldwide! Experienced and novice managers alikecan benefit from these compact guides that slip easily into abriefcase or a portfolio. The topics are relevant to every workenvironment, from large corporations to small businesses. Concisetreatments of dozens of business techniques, skills, methods, andproblems are presented with hundreds of photos, charts, anddiagrams. It is the most exciting and accessible approach tobusiness and self-improvement available.

Making persuasive presentations isn't just amatter of charisma and fancy charts: it requires concrete skillsthat are vital to keeping your audience engaged and involved. Thishandy guide contains key information on how to customize yourpresentations to keep people focused and produce the results youwant.

An essential guide for any small group that must deliver teamperformance. With the demand for project-oriented work and faster, morenimble responses, successful small-group performance is morecrucial than ever. Katzenbach and Smith, authors of theinternational bestseller The Wisdom of Teams, have again joinedforces, revealing how to implement the disciplines, frameworks,tools, and techniques required for team- and small-groupperformance. Combining their insights and practical strategies,they offer concepts and pragmatic, doable exercises for teamleaders and team members to deliver results. Hot topics coveredinclude: why small-group performance demands expertise at twodisciplines, team level and leader level, instead of one; virtualteams; and global teams. This book combines practical exerciseswith cutting-edge insights, and both authors are authorities on thesubject. Attend a featured author workshop at the 13th InternationalConference on Work Teams: Collaborating for Competitive Advantage,Sept

Since 1922, Harvard Business Review has been a leading source ofbreakthrough ideas in management practice. The Harvard BusinessReview Classics series now offers you the opportunity to make theseseminal pieces a part of your permanent management library. Eachhighly readable volume contains a groundbreaking idea thatcontinues to shape best practices and inspire countless managersaround the world. In this article, renowned management experts GaryHamel and C. K. Prahalad introduce their approach to strategicplanning in the face of tough competition. With advice on tailoringyour company's strategy and developing the will to win within yourfirm, this article helps you define a long-term strategy for yourorganization that captures employees' imaginations and creates aclear path to success.

This book is important because it is about finding your pathin life. As you know, most people are programmed early in life to"Go to school and get a job."

Crises -- anything from a natural disaster to a data-securitybreach to the defection of your best employee -- can prevent youfrom carrying out your business operations. But with good planning,you can minimize the impact of a potential disaster. This book shows you how to: Avoid a crisis entirely Lay the groundwork for managing a crisis Know when a crisis is imminent Contain and resolve a crisis Learn from each crisis you've resolved

The most finite resource any manager has is time. Thishandbook teaches readers how to save and preserve their time byfirst understanding its limitations, and then showing them how toguard it. Practical guidance includes ways of limiting interactionwith subordinates ("Don't sit down if you are followed into youroffice." "Place your chair out of view if your door is open."), thebenefits of keeping a time log, and how to chose the best timeplanner. The book also takes full advantage of modern technology byexplaining how to maximize e-mail, voicemail and other toolsavailable to save precious time. The Essential Manager have soldmore than 1.9 million copies worldwide! Experienced and novicemanagers alike can benefit from these compact guides that slipeasily into a briefcase or a portfolio. The topics are relevant toevery work environment, from large corporations to smallbusinesses. Concise treatments of dozens of business techniques,skills, methods, and problems are presented with hundreds ofphotos, charts,

Often managers need to assess both financial and non-financialperformance. What process would you use to measure things that arenot easily quantifiable?

These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers. A workplace-tested pre*ion for encouraging the behaviors and key drivers of effective leadership, from one of today's top training teams.

Since 1922, Harvard Business Review has been a leading source ofbreakthrough ideas in management practice. The Harvard BusinessReview Classics series now offers you the opportunity to make theseseminal pieces a part of your permanent management library. Eachhighly readable volume contains a groundbreaking idea thatcontinues to shape best practices and inspire countless managersaround the world. In this article, renowned management experts GaryHamel and C. K. Prahalad introduce their approach to strategicplanning in the face of tough competition. With advice on tailoringyour company's strategy and developing the will to win within yourfirm, this article helps you define a long-term strategy for yourorganization that captures employees' imaginations and creates aclear path to success.

Every business needs a business plan,a plan to meet theexpected and unexpected opportunities and obstacles the futureholds. This book will help you take a long, hard look at eachelement of the plan and show you how to communicate the rightmessage to the right people to maximize the chances of getting yourbusiness venture launched.

An update of one of the most popular Essential Managerstitles, Leadership will show you how to guide and mentor your staffin order to get the best out of them. Part of the best-sellingEssential Managers series, this book will carry the same livery onthe jacket, but will have new text and a completely modern, updateddesign.

Success is an art form that few can master. Here, Sun Tzu'sancient principles of war, reinterpreted for the modernbusinessperson, offer the skills to gain an advantage and achievesuccess on the corporate battlefield...and the strategies to win atwork when conflicts arise.