We find ourselves engaged in various kinds of negotiationsevery day, from trying to land a new account or win a promotion atwork, to buying a house or a car, or bargaining down a cell phonebill, or settling a dispute with a friend or spouse. In thisgroundbreaking book, negotiation expert Ed Brodow shows us how tosettle conflicts amicably to reach a win-win solution everytime. Using the no-nonsense, results-oriented boot camp approach,Brodow drills readers on the basic skills needed to master the artof negotiation. After completing Brodow’s basic training program,you will have learned how to: · Conquer your fear of confrontation and overcome the negativebehaviors that hold you back · Identify and develop your personal negotiation style · Assess the other side’s strengths and weaknesses · Get the other side to make concessions without giving up any ofyour goals · Master the art of listening to understand the other side’sposition and strengthen your own

One of your most sensitive duties as a manager is conducting performance appraisals. How do you objectively evaluate another person's performance? What guidelines are there for talking to your direct reports about both their strengths and their weaknesses? How can you address a weakness to help an employee develop into a stronger member of your team? This book teaches you how to prepare for, conduct, and follow up on performance evaluations in ways that link employee performance to your company's and group's goals. You'll learn how to: Document employee development right from the start Set the appropriate tone in a performance review Address a performance problem Follow up on next steps with your employee

This book, the author explains, "is concerned with action rather than understanding, with decisions rather than analysis." It deals with the strategies needed to transform rapid changes into opportunities, to turn the threat of change into productive and profitable action that contributes positively to our society, the economy, and the individual.

The bestselling author of Emotional Intelligence and Primal Leadership now brings us EcologicalIntelligence —revealing the hidden environmental consequences ofwhat we make and buy, and how with that knowledge we can drive theessential changes we all must make to save our planet andourselves. We buy “herbal” shampoos that contain industrial chemicals thatcan threaten our health or contaminate the environment. We divedown to see coral reefs, not realizing that an ingredient in oursunscreen feeds a virus that kills the reef. We wear organic cottont-shirts, but don’t know that its dyes may put factory workers atrisk for leukemia. In Ecological Intelligence , DanielGoleman reveals why so many of the products that are labeled greenare a “mirage,” and illuminates our wild inconsistencies inresponse to the ecological crisis. Drawing on cutting-edge research, Goleman explains why we asshoppers are in the dark over the hidden impacts of the goods andservices we make and consume, vict

Filling your ranks with exceptional employees has never been more important—or more challenging. Hiring People, a comprehensive and essential resource for any manager on the run, shows you how. Learn to: Attract, find, and retain top performers Conduct an effective talent search Get the most out of interviews Craft an irresistible offer Use recruiters effectively Build a referral network you can depend on The Collins Best Practices guides offer new and seasoned managers the essential information they need to achieve more, both personally and professionally. Designed to provide tried-and-true advice from the world's most influential business minds, they feature practical strategies and tips to help you get ahead.

When a manager establishes a friendly yet productive working atmosphere, the benefits to the whole organization are substantial. The Art of Managing People provides practical strategies, guidelines and techniques for * Developing the interpersonal skills necessary to improve relations with employees * Understanding the differences between people, and behaving accordingly * Assessing, and then improving, current working situations * Creating trust between managers and employees. Person-to-person skills are the key to developing an effective team of satisfied, energetic workers. Letting your workers express their own personalities and maximize their potentials will * Reduce stress within the work force, * Create a positive spirit throughout the company, and * Increase the organization's productivity and profitability.

There are only twenty-four hours in a day, but you can make them count. Time Management, a comprehensive and essential resource for any manager on the run, shows you how. Learn to: Set and prioritize goals, objectives, and tasks Create an effective schedule Avoid distractions and interruptions Respect other people's time Build a time-conscious organization The Collins Best Practices guides offer new and seasoned managers the essential information they need to achieve more, both personally and professionally. Designed to provide tried-and-true advice from the world's most influential business minds, they feature practical strategies and tips to help you get ahead.

Now in paperback, the national bestselling riches-to-rags true story of an advertising executive who had it all, then lost it all—and was finally redeemed by his new job, and his twenty-eight-year-old boss, at Starbucks. In his fifties, Michael Gates Gill had it all: a mansion in the suburbs, a wife and loving children, a six-figure salary, and an Ivy League education. But in a few short years, he lost his job, got divorced, and was diagnosed with a brain tumor. With no money or health insurance, he was forced to get a job at Starbucks. Having gone from power lunches to scrubbing toilets, from being served to serving, Michael was a true fish out of water. But fate brings an unexpected teacher into his life who opens his eyes to what living well really looks like. The two seem to have nothing in common: She is a young African American, the daughter of a drug addict; he is used to being the boss but reports to her now. For the first time in his life he experiences being a member of a minority trying hard to

From two leaders in executive education at Harvard BusinessSchool, here are the mental habits and proven strategies you needto achieve outstanding results in any negotiation. Whether you’ve “seen it all” or are just starting out,Negotiation Genius will dramatically improve your negotiatingskills and confidence. Drawing on decades of behavioral researchplus the experience of thousands of business clients, the authorstake the mystery out of preparing for and executingnegotiations—whether they involve multimillion-dollar deals orimproving your next salary offer. What sets negotiation geniuses apart? They are the men andwomen who know how to: ?Identify negotiation opportunities where others see noroom for discussion ?Discover the truth even when the other side wants toconceal it ?Negotiate successfully from a position of weakness ?Defuse threats, ultimatums, lies, and other hardballtactics ?Overcome resistance and “sell” proposals using proveninfluence tactics

These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers. A six-step program for hearing and understanding customers' needs, and then selling solutions instead of products.

The Harvard Business Essentials series is designed to providecomprehensive advice, personal coaching, background information,and guidance on the most relevant topics in business. Whether youare a new manager seeking to expand your skills or a seasonedprofessional looking to broaden your knowledge base, thesesolution-oriented books put reliable answers at your fingertips.Implementing Strategy Strategic execution drives business success.This book covers strategy from the ground up, explaining whatstrategy is, how to put together a strategic plan, what tools andresources are necessary to execute it, and how to measureresults.

If you want to motivate your employees to be more productive,convince your customers to use more of your products and services,encourage a loved one to engage in healthier habits, or inspire anychange in yourself, renowned psychologist Dr. Michael Pantalon canshow you how to achieve Instant Influence in six simple steps.Drawing on three decades of research, Dr. Pantalon's easy-to-learnmethod can create changes both great and small in 7 minutes orless. This scientifically tested method succeeds in every area ofwork and life by helping people tap into their deeply personalreasons for wanting to change and finding a spark of "yes" withinan answer that sounds like "no."

The guide for anyone who deals with difficult authorityfigures at work. Sooner or later, we all have to work for someone we can'tstand-whether it's an inept supervisor, an undermining departmenthead, or an overly demanding client. When that happens, some peoplequit, some suffer in silence, and others cope by sulking,obsessing, or retaliating. But you can take charge of this crucial workplace relationship.In this book, Katherine Crowley and Kathi Elster, authors of thebestseller Working for You Is Killing Me, offer concrete examplesof bad boss scenarios and a proven four-step program for improvingeach situation: ?Detect - Identify how this person drives you crazy. ?Detach - Discover concrete actions you can take to reclaim yourpower. ?Depersonalize - Learn how to take a boss's actions lesspersonally. ?Deal - Devise a plan to get what you need and move your careerforward.

Six Sigma Process Management (SSPM) is a structured set of tools and techniques to help executives and teams continually address their customers' expectations. What Is Six Sigma Process Management? explains the SSPM methodology, helping business leaders determine which efforts will most positively impact on their customers, employees, and shareholders. SSPM provides a system that guides leaders on what to improve first and how to establish a portfolio of the best improvement efforts in their business. The book also offers: Insights on process management, including identifying critical customer process metrics Guidelines to improve customer satisfaction by identifying customer-seen failures Ways to enhance overall business improvement strategy Insights on how future SSPM developments can address modern business challenges

Book De*ion In this fascinating book, Diamond seeks to understand the fates of past societies that collapsed for ecological reasons, combining the most important policy debate of this generation with the romance and mystery of lost worlds.

Have you ever walked away from a conversation full of doubts and insecurities? Do you feel as if you've lost a little ground after every staff meeting? Most of us are either too passive or too aggressive in our business life, and we end up never getting the support, recognition, or respect we desire. The business leaders and trainers from Dale Carnegie Training have discovered that applying appropriate assertiveness to all your interactions is the most effective approach to creating a successful career. The 5 Essential People Skills will help you be the most positively commanding, prosperous, and inspired professional you can be. You will learn how to: Relate to the seven major personality types Live up to your fullest potential while achieving personal success Create a cutting-edge business environment that delivers innovation and results Use Carnegie's powerhouse five-part template for articulate communications that grow business Resolve any conflict or misunderstanding by applying a handful of

In this ground-breaking book, Chris Anderson shows that the future of business does not lie in hits - the high-volume end of a traditional demand curve - but in what used to be regarded as misses - the endlessly long tail of that same curve. As our world is transformed by the Internet and the near-infinite choice it offers consumers, so traditional business models are being overturned and new truths revealed about what consumers want and how they want to get it. The world of books has been transformed by Amazon; the record business has been transformed by iTunes and Rhapsody; a similar transformation is coming to just about every industry imaginable. Wherever you look, modest sellers, niche products and quirky titles are becoming an immensely powerful cumulative force.

Fascinating test and superb photographs explore the world of elephants - their daily lives,the social structure of of their families, how they raise their young, life in the herds, theleadership ofthe matriarch and the solitary life of the powerful male. DiScOver how elephants can communicate with one another while many miles apart usingsounds that are too low for the human ear to detect. Learn where elephants are found today and understand the crucial differences betweenthose that live on the African and Asian continents. Other than man, elephants have the largest brainsize - in proportion to their body weight - of anymammal. This book explores many aspects of their remarkable intelligence, some only cently discovered. Spirt of the elephant includes over200 dramatic colour photcountless facets of this amazing animal.

As a manager, you make countless decisions every day. Some arestraightforward, such as assigning a team member to a project.Others are far more complex, such as determining how to handle anunderperforming product line. How can you boost the odds of makingthe best decisions for your organization? Treat decision-making asa process. This volume reveals key strategies for handling each step in theprocess. You'll find out how to: Generate a diverse set of alternative courses of action for thedecision at hand Assess the feasibility, risks, and ethical implications of eachalternative Select the best course of action Communicate your decision and carry it out

The nonprofit sector is growing rapidly, creating a major need for expert advice on how to manage these organizations effectively. Management legend Peter Drucker provides excellent examples and explanations of mission, leadership, resources, marketing, goals, and much more. Interviews with nine experts also address key issues in this booming sector.

These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers. A workplace-tested pre*ion for encouraging the behaviors and key drivers of effective leadership, from one of today's top training teams. 作者简介： John H. (Jack) Zenger, D.B.A., is executive vice president and a director of Provant,Inc., and the author or coauthor of a number of books on the drivers and principles of leadership, including The Extraordinary Leader and Results-Based Leadership.

These quick reads, based on McGraw-Hill bestsellers, aredesigned to meet the needs of busy people. Titles in the seriesfocus on each book's main themes and action ideas, reduced to amanageable page count for on-the-go readers. Goal-focused, commonsense techniques for stimulating greaterproductivity in the workplace and fostering true commitment.