In this companion to their upcoming PBS series, Dobyns and Crawford-Mason survey "continuous improvement" programs in America's private and public sectors. They note that organizations have shifted away "from a focus on technical aspects . . . to a focus on the complete interface between . . . a business and its customers." Their most interesting chapter compares the major U.S. quality gurus, including W. Edwards Deming and Joseph Juran, and profiles their Japanese disciples. The authors also subject the much-ballyhooed Baldrige Quality Award to some needed scrutiny. Several companies described (Motorola, Federal Express) have been treated elsewhere, and readers must wade through tedious recitations by top managers. However, a visit to Mount Edgecumbe High School in Alaska adds some perspective on the educational realm's quality movements. While general readers will gain a useful overview of the U.S. push to regain international competitiveness, there are few new revelations. An optional purchase for business

Filled with dozens of bite-sized essential survival tips, this journal is a must for any adventurer exploring uncharted terrain or simply navigating another day on home turf. This silver reflective journal (which may be used as a signaling device) features plenty of room to write, plus Morse code and signal flag instructions are at the back, just in case. Includes a fluorescent car sticker!

These quick reads, based on McGraw-Hill bestsellers, aredesigned to meet the needs of busy people. Titles in the seriesfocus on each book's main themes and action ideas, reduced to amanageable page count for on-the-go readers. Specific strategies for understanding the 10 types of problempeople and influencing them to adopt positive behaviors.

Success is an art form that few can master. Here, Sun Tzu's ancient principles of war, reinterpreted for the modern businessperson, offer the skills to gain an advantage and achieve success on the corporate battlefield...and the strategies to win at work when conflicts arise. 作者简介： Donald G. Krause provides consulting services and writes books on competitive strategy implementation and leadership development. He has 30 years of experience with Fortune 500 companies, smaller businesses, health care organizations, the US General Accounting Office, and his own firm. Mr. Krause is a seasoned lecturer and educator. He was voted educator of the year for 1999 at Robert Morris College in Chicago, IL. He is also the author of The Way of the Leader and Musashi's Book of Five Rings for Executives. --This text refers to the Paperback edition.

Business 2.0 magazine publishes an annual cover story called "The 101 Dumbest Moments in Business." Featuring 101 hilarious items about the year’s most unbelievably stupid business blunders, it’s hugely popular with its more than half a million print subscribers—and with the two million people who read it on the Web this year. In The Dumbest Moments in Business History, the editors of Business 2.0 have compiled the best of their first four annual issues plus great (or not so great, if you happen to be responsible) moments from the past. From New Coke to the Edsel, from Rosie magazine to Burger King’s "Herb the Nerd," the book’s highlights include: a Romanian car plant whose workers banded together to eliminate the company’s debt by donating sperm and giving the proceeds to their employer the Heidelberg Electric Belt, a sort of low-voltage jockstrap sold in 1900 to cure impotence, kidney disorders, insomnia, and many other complaints the time Beech-Nut sold "100% pure apple juice"

A famous expert reveals his professional secrets. Learn how to build your willpower, how to waste time for pleasure and profit, and how to work smarter, not harder. A practical nononsense guide to managing your personal and business time. Paper.

Managing your boss: Isn't that merely manipulation? Corporate cozying up? Not according to John Gabarro and John Kotter. In this handy guidebook, the authors contend that you manage your boss for a very good reason: to do your best on the job--and thereby benefit not only yourself but also your supervisor and your entire company. Your boss depends on you for cooperation, reliability, and honesty. And you depend on him or her for links to the rest of the organization, for setting priorities, and for obtaining critical resources. By managing your boss--clarifying your own and your supervisor's strengths, weaknesses, goals, work styles, and needs--you cultivate a relationship based on mutual respect and understanding. The result? A healthy, productive bond that enables you both to excel. Gabarro and Kotter provide valuable guidelines for building this essential relationship--including strategies for determining how your boss prefers to process information and make decisions, tips for communicating mutual expect

At 29, Shellie Anderson-Tazi lost her baby to premature labor. Nine months later, she was diagnosed with breast cancer and given less than five years to live. And just when she thought it couldn't get any worse, her husband walked out on her. But rather than admit defeat, Shellie decided to take matters into her own hands. Through hard work and perseverance, a little exercise and a lot of prayer, she was able to overcome her sorrows-and her cancer. Today, she's happily married with a beautiful son. Everyone goes through hard times. What's easy to forget is that the experiences we call tragedies can lead to unexpected blessings-if we know how to overcome them. In Soul Beginnings, Shellie uses her own experiences to show readers how to triumph over tough times and emerge victorious. She outlines an eight-step program that will teach people how to put winning strategies into play, including: - Step 1: P.U.S.H.-Pray Until Something Happens - Step 2: Rally up support - Step 3: Give it up, tu

Book De*ion "A candid andcomprehensive look at how to succeed in business - for everyonefrom college graduates to CEOs." Bill Gates, chairman, MicrosoftCorporation Jack Welch knows how to win. During his forty-year career atGeneral Electric, he led the company to year-after-year successaround the globe, in multiple markets, against brutal competition.His honest, be-the-best style of management became the goldstandard in business, with his relentless focus on people,teamwork, and profits. And now he has written a book that clearlylays out the answers to the most difficult questions people faceboth on and off the job. Winning is destined to become thebible of business for generations to come. Anyone who has a passion for success will find Welch's optimistic,no excuses, get-it-done mind-set riveting. Packed with personalanecdotes and written in Jack's distinctive no b.s. voice, Winning offers deep insights, original thinking, a

The motivations behind today's most successful leaders and entrepreneurs come to a simple yet decisive explanation: there are people who give, people who take, people who match, and people who fake. Our world is filled with these givers, takers, matchers and fakers. Amazingly, those who succeed (not only personally but for their clients and companies) don't take or match. They give. (Although they're not necessarily philanthropic.) GIVE AND TAKE presents the fascinating secrets to givers' success. The results are unequivocal: givers gain big. Jack Welch, Richard Branson, Jon Huntsman Sr. - all of them are givers. In a world in which so many takers such as Bernard Madoff and Raj Rajaratnam have ruined lives and reputations, this book will reassure readers that the real power lies in becoming a giver. Since the vast majority of people aren't born givers, Grant not only presents the case for why givers win, he also offers their hidden strategies for winning.

Take the brakes off your busi-ness. From management spe-cialist and author of the innov-ative national bestseller 1001 WAYS TO REWARD EMPLOYEES comes a practical handbook chock full of ideas for increas-ing employee involvement and enthusiasm--the key to an organization's success.Weaving together case studies, exam-ples, suggestions, and quotes from hundreds of America's most energized businesses and business leaders, 1001 WaYs TO ENERGIZE EMPLOYEES is a how-to for getting not just the most--but the best--from everyone in the organization.

CON TRICKS is a unpque insider's guide to this booming business which will appeal to anyone who is or has ever wished to be a consultant.Written by an ex-consultant,is lifts the veil on what consulting is really like and what you need to succeed with the major firems.It also asks why consultants are so expensive,why they can be so had at running their own businesses and whether the loss of mid-line expertise in our corporations is making them dangerously reliant on outside advisers.

Stephen R. Covey has helped millions of readers attain professional success and personal fulfillment. With penetrating insight Dr. Covey reveals a pathway for living with fairness, integrity, honesty, and human dignity -- principles that give us the security to adapt to change and the wisdom and power to take advantage of the opportunities that change creates. Now, as a succinct introduction to Dr. Covey's revolutionary thinking or as a reminder of key principles, Daily Reflections for Highly Effective People provides an inspirational recharge that will bring you closer to a holistic sense of personal effectiveness and purpose.

The most finite resource any manager has is time. Thishandbook teaches readers how to save and preserve their time byfirst understanding its limitations, and then showing them how toguard it. Practical guidance includes ways of limiting interactionwith subordinates ("Don't sit down if you are followed into youroffice." "Place your chair out of view if your door is open."), thebenefits of keeping a time log, and how to chose the best timeplanner. The book also takes full advantage of modern technology byexplaining how to maximize e-mail, voicemail and other toolsavailable to save precious time. The Essential Manager have soldmore than 1.9 million copies worldwide! Experienced and novicemanagers alike can benefit from these compact guides that slipeasily into a briefcase or a portfolio. The topics are relevant toevery work environment, from large corporations to smallbusinesses. Concise treatments of dozens of business techniques,skills, methods, and problems are presented with hundreds ofphotos, charts,

This book is important because it is about finding your pathin life. As you know, most people are programmed early in life to"Go to school and get a job."

The man who helped set the management agenda for the 1990s now brings us into the twenty-first century with the national bestseller Leading the Revolution. In this newly updated edition, Gary Hamel rays out an action plan for any individual or company intent on becoming--and staying--an industry revolutionary and a relentLess innovator. By drawing on the success of "gray- haired revolutionaries" Like Charles Schwab and GE Capital--companies that are always one step ahead of the rest--and profiling pioneering individuals, Hamel explains how companies can continue to grow, innovate, and achieve success, even in a chaotic world market.

We have suspected for some time that what really drives businesses and their leaders is not money or power. It is the deep andabiding fear that someone somewhere has discovered the elusiveHoly Grail of business--competitive advantage！--and that theseleaders don't have it. Books, seminars, articles, and speeches, alldetail the management secrets of companies whose success sug-gests that the grail of competitive advantage is at last in theirgrasp, and other companies worldwide line up to emulate thepractices of these chivalrous knights. Motorola espouses "SixSigma" quality, and dozens of companies quickly adopt it as theirbusiness mantra. Southwest Airlines soars on no-frills, high-performance transportation, and the skies begin to fill with"wannabes." Rubbermaid makes headlines for its product inno-vation process, and within months identical approaches appear inscores of companies. Everywhere, it seems, companies and theirleadership are looking for someone else's star to hitch their wag-ons to. As the saying

An update of one of the most popular Essential Managerstitles, Leadership will show you how to guide and mentor your staffin order to get the best out of them. Part of the best-sellingEssential Managers series, this book will carry the same livery onthe jacket, but will have new text and a completely modern, updateddesign.

Since 1922, Harvard Business Review has been a leading source ofbreakthrough ideas in management practice. The Harvard BusinessReview Classics series now offers you the opportunity to make theseseminal pieces a part of your permanent management library. Eachhighly readable volume contains a groundbreaking idea thatcontinues to shape best practices and inspire countless managersaround the world. In this article, renowned management experts GaryHamel and C. K. Prahalad introduce their approach to strategicplanning in the face of tough competition. With advice on tailoringyour company's strategy and developing the will to win within yourfirm, this article helps you define a long-term strategy for yourorganization that captures employees' imaginations and creates aclear path to success.

Learn all you need to know about helping others to achievetheir full potential. From defining performance targets tosupporting staff as they progress, Coaching Successfully shows youhow to motivate others to develop themselves, promoting initiativeand self-responsibility. Find out how to adapt your coaching styleto suit both teams and individuals, how to use delegation as acoaching tool, and how to overcome negative attitudes. Power tipshelp you to handle real-life situations and increase youreffectiveness as a role model and confidant. The Essential Managershave sold more than 1.9 million copies worldwide! Experienced andnovice managers alike can benefit from these compact guides thatslip easily into a briefcase or a portfolio. The topics arerelevant to every work environment, from large corporations tosmall businesses. Concise treatments of dozens of businesstechniques, skills, methods, and problems are presented withhundreds of photos, charts, and diagrams. It is the most excitingand accessible appr