Today's professionals need reliable models to teach them how to become better leaders. In this remarkable book, leadership experts Blaine McCormick and David Davenport introduce us to a new kind of leader by offering a new image of leadership— the leader as shepherd. Drawing on the wisdom of the timeless Twenty-Third Psalm, King David's psalm, the authors provide professionals with ancient wisdom for grappling with today's leadership challenges. Shepherd Leadership offers a much-needed lens through which to consider our own leadership as well as the leadership of those around us. This important book teaches us important lessons about leadership: we can be vigilant without being adversarial, we can serve without being passive, and we can guide without commanding. Shepherd Leadership offers a visionary new model for transforming leadership practices in both corporate and small business settings. This is whole-person leadership. It's not just a matter of thinking or doing things a certain way. It's a full

"The best way to understand the dramatic transformation of unknown books into bestsellers, or the rise of teenage smoking, or the phenomena of word of mouth or any number of the other mysterious changes that mark everyday life," writes Malcolm Gladwell, "is to think of them as epidemics. Ideas and products and messages and behaviors spread just like viruses do." Although anyone familiar with the theory of memetics will recognize this concept, Gladwell's The Tipping Point has quite a few interesting twists on the subject. For example, Paul Revere was able to galvanize the forces of resistance so effectively in part because he was what Gladwell calls a "Connector": he knew just about everybody, particularly the revolutionary leaders in each of the towns that he rode through. But Revere "wasn't just the man with the biggest Rolodex in colonial Boston," he was also a "Maven" who gathered extensive information about the British. He knew what was going on and he knew exactly whom to tell. The phenomenon conti

The guide that proves your meetings don't have to suck! There's a big dull elephant in the boardroom: this meeting! Mostof the millions of meetings held in the world today are amonumental waste of time and talent. Worse still, most of theso-called solutions and books for boring meetings are twice asboring. Boring Meetings Suck provides tips and tactics to deliver"Get-In, Get-It-Done, or Get-Out" style meetings, while alsotackling what most prefer to avoid; that you don't have to BE incharge of a meeting to TAKE charge of a meeting. This entertainingand take-no-prisoners guide is full of easily deployedSRDs?Suckification Reduction Devices?that will help you make yournext meeting both efficient and effective. Empowers attendees to politely speak up and get a meeting back ontrack, or graciously get out, without being fired Shows how hosts can capitalize on technology, learning tocrowd-source problems and increase participation Defines surefire methods to get meetings t

Combining the tax benefits of a partnership with the limited liability protection of a corporation, the LLC is one of the most popular and flexible forms of business organization for small business owners, investors, and wealthy individuals. Legal in all states, LLCs are safer, cheaper, simpler, or easier to maintain than alternative organizational forms, including Subchapter S corporations and limited family partnerships. And the benefits of LLCs are enormous: they can own subsidiary LLCs; have greater flexibility in allocating profits than an S corporation; can have an unlimited number of investors; and they are even better than limited partnerships for protecting assets. Starting a Limited Liability Company, Second Edition shows you how an LLC can work for you and exactly what you need to do to set up and operate one. The updated second edition features completely revised and updated planning strategies, and new chapters on the one-member liability company, estate planning, home businesses, an

In the immediate aftermath of September 11, 2001, in his fourteenth year as Chairman of the Federal Reserve Board, Alan Greenspan took part in a very quiet collective effort to ensure that America didn't experience an economic meltdown, taking the rest of the world with it. There was good reason to fear the worst: the stock market crash of October 1987, his first major crisis as Federal Reserve Chairman, coming just weeks after he assumed control, had come much closer than is even today generally known to freezing the financial system and triggering a genuine financial panic. But the most remarkable thing that happened to the economy after 9/11 was...nothing. What in an earlier day would have meant a crippling shock to the system was absorbed astonishingly quickly. After 9/11 Alan Greenspan knew, if he needed any further reinforcement, that we're living in a new world - the world of a global capitalist economy that is vastly more flexible, resilient, open, self-directing, and fast-changing than it was

From the preeminent thinkers whose work has defined an entire field to the rising stars who will redefine the way we think about business, The Harvard Business Review Paperback Series delivers the fundamental information today's professionals need to stay competitive in a fast-moving world.

Today's worker is empowered and intelligent, and no longer can you expect overbearing, high-pressure management tactics to improve performance. In the modern workplace, managers are discovering that they must work in partnership with their employees, providing them with the tools they need for success by first determining exactly what those tools are. How to Be a Great Coach provides guidelines, best practices, and state-of-the-art approaches for working with, instead of against, your employees, boosting their motivation, performance, and productivity. This results-focused book examines 24 innovative and proven approaches for getting the best efforts from your employees by giving your best, and earning their respect by first learning how to: Solicit their opinions-and take them seriously Be willing to take the hit for your own mistakes Ask targeted questions and patiently await answers Communicate your willingness to hear complaints Foster independence, not subservience

Class Acts reveals a simple, but stunning secret: Business success is directly linked to good manners and business etiquette.And that is how it should be since, accord-ing to etiquette expert and business consultant Mary Mitchell, good manners come from inside good people. They grow from our instinctive understanding of the fundamental principle that every human being deserves respect. Etiquette, on the other hand, comes from outside, but it too is based on the same principle of respect. It's a set of practical rules that guide our behavior with others.Knowing how we're expected to behave can make us confident and self-assured,so we can focus on the business at hand more effectively. And when the business at hand is usiness,treating everyone with respect can lead to satisfying relationsh more productive and ps with clients, cus-tomers, colleagues, and even competitors. Unfortunately, today we're seeing less eti-quette and more rudeness. People like to blame this on technology. But technology alone ca

The most trusted resource on becoming a leader is now updatedand revised for a new generation. This leadership classic continues to be a bestseller after threeeditions and twenty years in print. It is the gold standard forresearch–based leadership, and the premier resource on becoming aleader. This new edition, with streamlined text, more internationaland business examples, and a graphic redesign, is more readable andaccessible than ever before. The Leadership Challenge, Fourth Edition, has been extensivelyupdated with the latest research and case studies, and offersinspiring new stories of real people achieving extraordinaryresults. The authors′ central theme remains the same and is morerelevant today than ever: "Leadership is Everyone’s Business."Their "five practices" and "ten commitments" have been proven byhundreds of thousands of dedicated, successful leaders. Thisedition, with almost one–third new material, emphasizes the globalcommunity and refocuses on business leaders.

We The People is America's largest legal document services company.Dedicated to helping every American avoid the high cost of legal fees,We The People gives you the information you need to handle your own legal filings quickly,easily,and inexpensively.Hundreds of thousands of Americans have already liberated themselves from the tyranny of attorneys' fees—and now you can too! We The People's Guide to Estate Planning makes planning for your future as painless as possible—all without the added hassle of hiring a lawyer.This practical,nuts-and-bolts guide covers all the basics of do-it-yourself estate planning,and covers everything you need to know about living trusts,wills,probate,and estate taxes.Extra resources—a glossary of estate planning terminology; a section on frequently asked questions; samples of effective living trusts and a last will and testament; as well as worksheets and essential information on how to settle an estate—make this the best resource available for this important step in

CARL BERNSTEIN'S stunning portrait of HillaryRodham Clinton shows us, as nothing elsehas, the true trajectory of her life and career with its zigzag bursts of risks taken and safety sought. Marshaling all the skills and energy that propelled his history-making Pulitzer Prize reporting on Water- gate, Bernstein gives us the most detailed, sophisti-cated, comprehensive, and revealing account we havehad of the complex human being and political meteor who has already helped define one presidency and may well become, herself, the woman in charge of another. We see the shaping of Hillary as a self-described"mind conservative and heart liberal"--her osten-sibly idyllic Midwestern girlhood (her mother a nur-turer, but her father a disciplinarian, harsher than shehas acknowledged); her early development of deepreligious feelings; her curiosity fueled by dedicatedteachers, by exposure to Martin Luther King Jr., by the ferment of the sixties, and, above all, by a desire to change the world. At Wellesley, we watch Hil

As pressure continues to build on organisations to achieve more with less, partnering offers tremendous promise as a strategic solution. However, up to 70% of such initiatives fail to meet their objectives. In this book, alliance expert Mark Darby argues that, in the age of the extended enterprise, firms must display a positive reputation and hard results from their alliances in order to attract the best partners and stand out from the growing crowd of potential allies. Building on this, he introduces the Alliance Brand concept, explores its critical success factors, and shows in detail how to apply it in your organisation. Darby's straightforward advice and comprehensive maps and tools will guide you on the journey to fulfilling the promise of partnering. The results are higher revenues and reduced alliance failure rates, along with lower costs and fewer risks. Alliance brands also have more satisfied staff and partners, and a transparent, audit-friendly process to satisfy increasing governance concerns.

This boastful, boyishly disarming, thoroughly engaging personal history offers an inside look at aspects of financing, development and construction in big-time New York real estate. "I don't do it for the money," maintains Trump, the son of a Queens realtor who, at age 27, bought and transfigured the colossal Hotel Commodore at Grand Central Terminal. Now 40, he has built, among other projects, and owns outright, Fifth Avenue's retail and residential Trump Tower (where he occupies a double-triplex suite); owns and operates Trump's Castle, a casino in Atlantic City; is arguably the most visible young man on Manhattan's celebrity circuit ("Governor Cuomo calls. . . . dinner at St. Patrick's Cathedral. . . . I call back Judith Krantz"); and is currently developing a controversial 100-acre West Side "Television City" project that is planned to include the world's tallest building. For those who would do likewise, Trump articulates his secrets for success: imagination, persistence, skill at "juggling provisional c

..".fascinating. Like Malcolm Gladwell on speed." --THEGUARDIAN "HERD is a rare thing: a book that transforms the reader'sperception of how the world works." --Matthew D'Ancona, THESPECTATOR "This book is a must. Once you have read it you willunderstand why Mark Earls is regarded as a marketing guru."--Daniel Finkelstein, THE TIMES This paperback version of MarkEarls' groundbreaking and award winning book comes updated with newstats and figures and provides two completely revised chapters thatdeal with the rise of social networking. Since the Enlightenmentthere has been a very simple but widely held assumption that we area species of thinking individuals and human behaviour is bestunderstood by examining the psychology of individuals. It appears,however, that this insight is plain wrong. The evidence from anumber of leading behavioural and neuroscientists suggests that ourspecies is designed as a herd or group animal. Mark Earls appliesthis evidence to the traditional mechanisms of marketing andconsume

From Roger Blackwell,called the "guru of...how to do business in a global marketplace"by the New York Times,comes a revolutionary new book that turns the traditional retailing paradigm on its head,providing businesspeople looking to dominate the marketplace of the new millennium with the key to the future:demand-chain management. "The traditional approach to retailing-beginning at the point of manufacture and ending with the sale to the consumer-is gravely out of date and simply unrealistic,"explains Blackwell,one of the foremost authorities on con-explains Blackwell,one of the foremost authorities on con-sumer behavior and retailing worldwide."In an ultracom-petitive marketplace,manufacturers can no longer dictate what consumers will buy.The savvy consumer is more edu-cated than ever as to what he or she wants and where to get it at the best price.Using this information to develop the products consumers are looking for is demand-chain man-agement." In From Mind to Market,Blackwell shows how and why r

"IT WAS December, one o'clock in the morning and freezing cold, but the sweat was pouring off me. I could feel my heart pounding. It was pitch black up on the roof, but below me I could see glow of the street lights and sometimes a car going past. But I was buzzing with it though. There was the pressure of worrying would my father find out, and the police as well - I was damn sure I didn't want to be caught - and I only had a limited time to do it in, so the adrenalin was really flowing. But I kept going. I had this target that I was going to do the lot - strip the whole roof of lead. I was fifteen then, and I'd already had a couple of little scams on the side going on.The lead thing got started one day when we were playing football in the playground at school. It was in the winter. It was wet and the football pitches were getting cut up, so we used to play in the playground with a tennis ball. I remember the ball went up on the roof, and I climbed up onto a portacabin and then onto the main roof.

Having toppled the bookselling giants on-line,Jeff Bezos is now leading Amazon.com into uncharted territory.With pharmaceuticals,web auctions and multimedia added to its list,not to mention a makeover for the web's most recognizable site,is Amzon pushing its luck or positioning for the future of e-commerce? The so-called 'market correction' has questioned the future of e-tailing,but for now the future for Amazon looks bright. Now completely updated for this new edition,Business the Amazon.com Way shows how Jeff Bezos is leading Amazon into the harvesting phase promising a great ride for investors,a geat experience for shoppers and a model for entrepreneurs and business leaders everywhere.Rebecca Saunders reveals even more secrets,deals,schemes and dreams of one of the world's web superstars.Business the Amazon.com Way is at once an inspiring and engaging insight into the ingredients of success and source of invaluable business lessons for the next generation of winners.

“This book is a study on the optimal control of manufacturing systems subject to breakdowns and repairs。……Six appendices provide mathematical technical support。 153 references are given。 There is an author index as well as a subject index。 This book is a useful reference on the stochastic optimal control of manufacturing systems and is recommended。” “The book under review is concerned with systems that consist of machines subjects to breakdown and repair …… 。 The book is written for applied mathematics， operations researchers， as well as practitioners working in manufacturing。 In summary， this is an excellent book devoted to a fast growing area， which has significant impact on the economy。 It is conceivable that … this book will further stimulate subsequent research in production planning as well as in systems theory and stochastic control。”

There has recently been dramatic growth in the medium of radio. However, advertisers and agencies too often still use radio for its basic tactical abilities, leaving the emotional power of the medium untapped. This book is a practical guide to understanding and exploiting the true power of radio as the brand conversation medium. Combining theory, listener understanding and practical advice, the authors explore the scale and effectiveness of radio advertising, how the medium communicates, its role in emerging brand thinking, and best practice for creating better radio advertising. Overviews, summaries, quotations and checklists are featured throughout, as well as case studies from companies in all sectors including Sainsburys, British Airways, Carphone Warehouse, BT and the British Government.

With their 1994 international bestseller, Dealing with People You Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed a civility-starved world with no-nonsense strategies for dealing with difficult people with tact and skill. Since then, cell phones, the Internet, voice mail, and other technological wonders designed to bring people closer together have only made it that much harder to avoid "people you can't stand;" even worse, they've also created exciting new ways for annoying people to realize their talent for being pains in the butt. Updated and revised for the digital age, this new edition of Brinkman and Kirschner's bestselling guide shows readers how to successfully combat the whiners, grenades, tanks, snipers, close-talkers, pedants, and other rude, crude, and inconsiderate people who can ruin your day at work, in stores, on the street, in restaurants, at the movies, in waiting rooms, by fax, phone, and E-mail, and in cyberspace.

A different way of discovering and developing the bestbusiness ideas Jack Welch once said, "Someone, somewhere has a better idea." Inthis myth-busting book, the authors reveal that great businessideas do not spring from innate creativity, or necessarily from thebrilliant minds of people. Rather, great ideas come to those whoare in the habit of looking for great ideas all around them, allthe time. Too often, people fall into the trap of thinking that theonly worthwhile idea is a thoroughly original one. Idea Huntersknow better. They understand that valuable ideas are already outthere, waiting to be found - and not just in the usualplaces. ? Shows how to expand your capacity to find and develop winningbusiness ideas ? Explains why ideas are a critical asset for every manager andprofessional, not just for those who do "creative" ? Reveals how to seek out and select the ideas that best serveyour purposes and goals and define who you are, as aprofessional ? Offers practical tip

This hands-on guide offers strategies that will help managers: Avoid common decision-making traps； Focus on the right data； Increase the odds of being right. Managers are under increasing pressure to deliver better results faster than the competition. But meeting today’s tough challenges requires complete mastery of a full array of management skills, from communicating and coaching to public speaking and managing people. The Results-Driven Manager series is designed to help time-pressed managers hone and polish the skills they need most. Concise, action-oriented, and packed with invaluable strategies and tools, these timely guides will help managers improve their job performance today—and give them the edge they need to become the leaders of tomorrow.

The Strategic Management Society Book Series is a cooperative effortbetween the Strategic Management Society and B[ackwe[[ Publishing. The purpose of the series is to present information on cutting-edgeconcepts and topics in strategic management theory and practice. Thebooks emphasize bui[ding and maintaining bridges between strategic management theory and practice. The work pub[]shed in these books enerates and tests new theories of strategic management. Add]tiona[[y,work pub[ished in this series demonstrates how to [earn, understand,and app[y these theories in practice. The content of the seriesrepresents the newest critical thinking in the field of strategicmanagement. As a resu[t, these books provide va[uab[e know[edge forstrategic management scho[ars, consu[tants, and executives.