Gather successful people from all walks of life-what wouldthey have in common? The way they think! Now you can think as theydo and revolutionize your work and life! A Wall Street Journal bestseller, HOW SUCCESSFUL PEOPLETHINKis the perfect, compact read for today's fast-paced world.America's leadership expert John C. Maxwell will teach you how tobe more creative and when to question popular thinking. You'lllearn how to capture the big picture while focusing your thinking.You'll find out how to tap into your creative potential, developshared ideas, and derive lessons from the past to better understandthe future. With these eleven keys to more effective thinking,you'll clearly see the path to personal success.

In The One to One Manager, visionary authors Don Peppers andMartha Rogers, Ph.D., go behind the scenes to report on thechallenges and solutions discovered by managers leading 1 to 1efforts at organizations such as Xerox, General Electric, Oracle,First Union, Hewlett-Packard, USAA, Levi Strauss, and BritishAirways. Filled with in-depth interviews with executives on thefront lines of the 1 to 1 revolution, and based on more than twodozen case histories from companies around the world, The One toOne Manager examines the actual day-to-day issues involved insetting and running 1 to 1 initiatives. The One to One Manager introduces readers to the groundbreakers,the pathfinders, and the explorers of a vast and rapidly expandingnew universe of customer-focused business strategies. Among thefascinating pioneers profiled in this book, you will meet: -General Robert McDermott, the visionary leader who transformedUSAA from an insurance firm mired in paperwork into an IT-savvyfinancial institution dedica

Book De*ion In his phenomenal bestseller, Emotional Intelligence, DanielGoleman mapped the territory where IQ meets EQ, where we apply whatwe know to how we live. Spending over a year on the New York Timesbestseller list, Emotional Intelligence provided the evidence forwhat many successful people already knew: being smart isn't just amatter of mastering facts; it's a matter of mastering your ownemotions and understanding the emotions of the people aroundyou.Now, in Working With Emotional Intelligence, Goleman shows whyemotional intelligence has become the new yardstick for success forCEOs and junior hires alike. Drawing on both unparalleled access tobusiness leaders and in-depth research, he documents that starperformance in every field depends more on emotional intelligencethan IQ or technical skills. And the impact of emotionalintelligence is even greater at the top of the leadershippyramid.Goleman vividly shows how self-awareness, motivation,influence, conflict management, and team-building pl

Entertaining and informative, this book by first time author(and reality TV semi-regular) Corey sheds light on the plans andprocesses that led him to achieve his goal of amassing a milliondollars by his third decade. In a winning narrative, Corey leadsreaders through his post-collegiate career as the cheapest ofcheapskates, starting each chapter with a cute but revealingparagraph letting readers know all that he had yet to grasp inpursuit of money-making and -saving strategies. Though very fewreaders will be able to follow Corey's same path to riches (hedoesn't expect them to), bulleted tips and sidebars ("ExtremeCheapskate Strategy: Buy one pair of multipurpose shoes a year.Don't buy any others") give readers solid advice as well as anappreciation for Corey's discipline. Throughout, the tone isconversational, humorous and occasionally glib; the under-30 crowd(for whom the current American economy can be especially unkind)will find Corey's advice welcome and his story encouraging. Copyright ReedBus

Thiscollectionofcutting-edgearticleswillhelporganizationsunderstandhowtobuildcustomerloyaltythroughuniquerelationship-buildingstrategiessuchaspartnerships,branding,andsuperlativecustomerservice.Contentsinclude:Co-optingCustomerCompetencebyC.K.PrahaladandVenkatramRamaswamy;GetInsidetheLivesofYourCustomersbyPatriciaB.Seybold;TheOldPillarsofNewRetailingbyLeonardL.Berry;WanttoPerfectYourCompany'sService?:UseBehavioralSciencebyRichardB.ChaseandSriramDasu;Don'tHomogenize,SynchronizebyMohanbirSawhney;FiringUptheFrontLinebyJonR.KatzenbachandJasonA.Santamaria;PreventingthePrematureDeathofRelationshipMarketingbySusanFournier,SusanDobscha,andDavidGlenMick;andSeeYourBrandsThroughYourCustomers'EyesbyChrisLedererandSamHill.

You can go after the job you want...and get it! You can take the job you have...and improve it! You can take any situation you're in...and make it work for you! For over 50 years the rock-solid, time-tested advice in this book has carried thousands of now famous people up the ladder of success in their business and personal lives. Now this phenomenal book has been revised and updated to help readers achieve their maximum potential in the complex and competitive 90s! Learn: The six ways to make people like you The twelve ways to win people to your way of thinking The nine ways to change people without arousing resentment and much, much

We live in an exciting and rapidly changing time—every day itseems new inventions and innovations that change our way of lifearrive on the scene. But while our day-to-day lives have becomeeasier, the larger picture is now more complicated. Businesses arealso faced with this quandary. Change is occurring in the economicsphere as quickly and often as it is in our individual lives, andthe new global economy is presenting even more challenges tocompanies that must operate in an often unfamiliar worldwide arena.As a result, the modern business world is in dire need of acomplete overhaul if companies are to adapt to an environment thatis far different from the one in which they initially achievedsuccess. Enter Reinhard Mohn, the innovative entrepreneur who builtBertelsmann into a global powerhouse. Drawing on his more thanfifty years of experience in the private sector, Mohn explains howentrepreneurial leaders have a unique ability to lead businessesinto the future by adapting to new socioeconomic realities. He

Your Map for a Brave New Real-Estate World The days of real-estate mania—when you really couldn’t go wrongwith buying a home, then selling it in a few years for a lot morethan you paid for it—are over. Inflated prices and the “subprime”mortgage crisis have finally burst the bubble. Now, more than ever,it’s important for current and prospective home buyers tounderstand just what they’re getting into when they take thatplunge—and to think smarter when it comes to making the most oftheir biggest asset. The Wall Street Journal. Complete Home Owner’s Guidebook showsreaders how to become savvy home buyers—and eventually owners—notonly in this new, uncertain era but in any market: ? Understand the benefits and pitfalls of owning versusrenting ? Make sense of the housing market—ask the important questions,factor in the unforeseen costs, and explode the big myths of homeownership ? Take advantage of current opportunities if you’re a first-timehome buyer

In the business world, confrontations are inevitable --whether they're with your employees, peers, bosses, or evensuppliers and customers. Ignored or handled badly, confrontationscan damage workplace relationships and ruin careers. This volume helps you master the art of effectively managingdifficult interactions. You'll learn how to: Determine which confrontations are worth an investment of yourtime and energy Understand and manage the strong emotions that can arise duringconfrontations Design solutions that meet all stakeholders' needs Coach your direct reports to resolve confrontationsproductively

本书选取88个极具代表性的美容化妆品销售情景，是销售人员每天都会遇到，却又难以应对的问题。每个销售情景均以客户需求为出发点，以美容化妆品销售人员的沟通技能为线索，按“常见应对”“引导策略”“话术范例”“方法技巧”和“举一反三”共五个部分逐一讲述，简洁易懂，即学即用！?本书是美容化妆品企业及门店销售人员及其主管、经销商的实战宝典，更是馈员工及经销商的礼物。美容化妆品销售人员每天只需花上几分钟学3句销售妙语，30天即可达到妙语连珠、业绩飙升的效果！???

When a mysterious weather balloon crashes to earth in theSwiss Alps, the head of the NSA handpicks Robert Bellamy to trackdown and identify the ten known witnesses to the event. A man whoseobsession with his covert assignments has cost him the only womanhe can ever love, Bellamy now faces the impossible. But as hesearches for clues from Rome to Budapest to Texas, this missionblows up in his face -- and rips the lid off an incredibleconspiracy that stretches around the globe and even intospace... Alone and betrayed on every side, Bellamy must run for hislife -- holding an astonishing secret and the key to the planet'svery survival.

Spain. A land of eternal passion and unceasing bloodshed. Fromthe vengeance of a pitiless tyrant, four women flee the sacred,once-safe walls of a convent: LUCIA, the proud survivor harboring amurderous secret from the savage clan wars of Sicily...GRACIELLA,the beauty still unpurged of guilt from one reckless, youthfulsin...MEGAN, the orphan seeking perilous refuge in the arms of adefiant Basque rebel...and TERESA, the believer haunted by a faiththat mocks her with silence. Leaving innocence but not hope behind,they venture into an alien, dazzling world, where each willencounter an unexpected destiny -- and the truth about herself.

For centuries, it has been assumed that there are vast limitsto human capacity. Now, although a host of scientific discoveriesprove this wrong, a mindset of limits persists, blocking us fromour greatest possibilities and leaving us feeling bombarded bystress, change, and uncertainty. No matter how hard we work, nomatter how much we give, we're still not getting what we hoped for.There is another way. Dr. Robert Cooper, a neuroscience pioneer and leadership advisor,urges us to take a radically different view of human capacity. Weare mostly unused potential, he says, employing less than 10percent of our brilliance or hidden talents. In easy-to-followsteps, he explains how to develop and apply the art and science ofyour hidden capacity. The art is the motivation and inspiration coming from thewonderful stories that are the heart of The Other 90%. Dr. Cooperdraws on his wide-ranging insights and experiences to show how it'spossible to make a difference in yourself and others. However, ins

A hands-on, interactive guide to managing your monday andbuilding your financial future Many of the worksheets in this book are available online and can besaved, printed, and recalculated at any time. Go to:WSJ.com/BookTools Understanding your money, and getting it to work for you, is moreimportant today than it ever was, because you alone are responsiblefor every aspect of your financial life, from managing yourday-to-day living expenses to planning a college savings fund and,ultimately, retirement. The sooner you start taking control of yourfinancial life the better, and there’s no greater authority onfinancial matters than The Wall Street Journal . Thisworkbook takes the mystery out of personal finance and addressesevery topic you’ll need to master, from building a solid financialbase to growing your financial assets. Worksheets, charts, andstep-by-step instructions throughout help you do the math and workthrough the basics, making it quick and easy to organize your cashand eventually build wealth.

This easy-to-use handbook features a battery of tests whichassesses logical, numerical, verbal, and abstract reasoning powers,as well as technological and clerical skills. Completely revised,updated, and expanded, the guide takes into account personality,motivation, and individual interests, and matches the resultsagainst an extensive index of over 400 careers.

Make a Mint by Mail Order! Sellcomputers, vitamins, clothing, or gourmet foods. Create and sellnewsletters on almost any topic. Make and sell your favorite artsand crafts. Would you like to join the booming mail-order business?You can! Bestselling author Ty Hicks shows you how. Youdon’t need a lot of money, years of experience, or a collegeeducation—just a mailing address and the desire to deliver productsand services quickly for the best value your customers can get. TyHicks explains in clear, easy steps how to start your mail-orderbusiness today, including: ·Getting started quickly and easily ·Creating an e-commerce Web site to promote and sell yourproducts or services directly ·Using proven marketing and promotion strategies ·Carving niche markets with unusual products and services ·Expanding your business for maximum profitability ·And much, much more!

In today's world, yesterday's methods just don't work. In Getting Things Done, veteran coach and management consultant David Allen shares the breakthrough methods for stress-free performance that he has introduced to tens of thousands of people across the country. Allen's premise is simple: our productivity is directly proportional to our ability to relax. Only when our minds are clear and our thoughts are organized can we achieve effective productivity and unleash our creative potential. In Getting Things Done Allen shows how to: · Apply the "do it, delegate it, defer it, drop it" rule to get your in-box to empty · Reassess goals and stay focused in changing situations · Plan projects as well as get them unstuck · Overcome feelings of confusion, anxiety, and being overwhelmed · Feel fine about what you're not doing From core principles to proven tricks, Getting Things Done can transform the way you work, showing you how to pick up the pace without wearing yourself down. 你希望既出色

What is that makes urban myths so persistent but many everydaytruths so eminently forgettable? How do newspapers set aboutensuring that their headlines make you want to read on? And why dowe remember complicated stories but not complicated facts? In thecourse of over ten years of study, Chip and Dan Heath haveestablished what it is that determines whether particular ideas orstories stick in our minds or not, and "Made to Stick" is thefascinating outcome of their painstaking research.Packed full ofcase histories and thought-provoking anecdotes, it shows, amongother things, how one Australian scientist convinced the world he'ddiscovered the cause of stomach ulcers by drinking a glass filledwith bacteria, how a gifted sports reporter got people to watch afootball match by showing them the outside of the stadium, and howhigh-concept pitches such as 'Jaws on a spaceship' ("Alien") and'Die Hard on a bus' ("Speed") convince movie executives to investvast sums of money in a project on the basis of almost noinformati