In this companion to their upcoming PBS series, Dobyns and Crawford-Mason survey "continuous improvement" programs in America's private and public sectors. They note that organizations have shifted away "from a focus on technical aspects . . . to a focus on the complete interface between . . . a business and its customers." Their most interesting chapter compares the major U.S. quality gurus, including W. Edwards Deming and Joseph Juran, and profiles their Japanese disciples. The authors also subject the much-ballyhooed Baldrige Quality Award to some needed scrutiny. Several companies described (Motorola, Federal Express) have been treated elsewhere, and readers must wade through tedious recitations by top managers. However, a visit to Mount Edgecumbe High School in Alaska adds some perspective on the educational realm's quality movements. While general readers will gain a useful overview of the U.S. push to regain international competitiveness, there are few new revelations. An optional purchase for business

Required reading for all present and future leaders, thisclassic is for those who have to "get the job done"--military ornot.

This book is important because it is about finding your pathin life. As you know, most people are programmed early in life to"Go to school and get a job."

Jack Welch knows how to win. During his forty-year career atGeneral Electric, he led the company to year-after-year successaround the globe, in multiple markets, against brutdl competition.His honest, be-the-best style of management b ame the goldstandard in business, with his relentless focus on people,teamwork, and profits. And now he has written a book that clearlylays out the answers to the most difficult questions people faceboth on and offthe job. Winning is destined to become the bible ofbusiness for generations to come. Anyone who has a passion for success will find Welch'soptimistic, no excuses, getqt-done mind-set riveting. Packed withpersonal anecdotes and written in Jack's distinctive no b.s. voice,Winning offers deep insights, original thinking, and solutions tonuts-and-bolts problems that will change forever the way peoplethink about work. "There is a lifetime of wisdom about business, and life, packedinto Jack Welch's Winning. It is unquestionably the best managementbook to come along in

Stephen R. Covey has helped millions of readers attain professional success and personal fulfillment. With penetrating insight Dr. Covey reveals a pathway for living with fairness, integrity, honesty, and human dignity -- principles that give us the security to adapt to change and the wisdom and power to take advantage of the opportunities that change creates. Now, as a succinct introduction to Dr. Covey's revolutionary thinking or as a reminder of key principles, Daily Reflections for Highly Effective People provides an inspirational recharge that will bring you closer to a holistic sense of personal effectiveness and purpose.

These quick reads, based on McGraw-Hill bestsellers, aredesigned to meet the needs of busy people. Titles in the seriesfocus on each book's main themes and action ideas, reduced to amanageable page count for on-the-go readers. Specific strategies for understanding the 10 types of problempeople and influencing them to adopt positive behaviors.

The man who helped set the management agenda for the 1990s now brings us into the twenty-first century with the national bestseller Leading the Revolution. In this newly updated edition, Gary Hamel rays out an action plan for any individual or company intent on becoming--and staying--an industry revolutionary and a relentLess innovator. By drawing on the success of "gray- haired revolutionaries" Like Charles Schwab and GE Capital--companies that are always one step ahead of the rest--and profiling pioneering individuals, Hamel explains how companies can continue to grow, innovate, and achieve success, even in a chaotic world market.

At 29, Shellie Anderson-Tazi lost her baby to premature labor. Nine months later, she was diagnosed with breast cancer and given less than five years to live. And just when she thought it couldn't get any worse, her husband walked out on her. But rather than admit defeat, Shellie decided to take matters into her own hands. Through hard work and perseverance, a little exercise and a lot of prayer, she was able to overcome her sorrows-and her cancer. Today, she's happily married with a beautiful son. Everyone goes through hard times. What's easy to forget is that the experiences we call tragedies can lead to unexpected blessings-if we know how to overcome them. In Soul Beginnings, Shellie uses her own experiences to show readers how to triumph over tough times and emerge victorious. She outlines an eight-step program that will teach people how to put winning strategies into play, including: - Step 1: P.U.S.H.-Pray Until Something Happens - Step 2: Rally up support - Step 3: Give it up, tu

Since 1922, Harvard Business Review has been a leading source ofbreakthrough ideas in management practice. The Harvard BusinessReview Classics series now offers you the opportunity to make theseseminal pieces a part of your permanent management library. Eachhighly readable volume contains a groundbreaking idea thatcontinues to shape best practices and inspire countless managersaround the world. In this article, renowned management experts GaryHamel and C. K. Prahalad introduce their approach to strategicplanning in the face of tough competition. With advice on tailoringyour company's strategy and developing the will to win within yourfirm, this article helps you define a long-term strategy for yourorganization that captures employees' imaginations and creates aclear path to success.