The Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures. The four perspectives of the scorecard--financial measures, customer knowledge, internal business processes, and learning and growth--offer a balance between short-term and long-term objectives, between outcomes desired and performance drivers of those outcomes, and between hard objective measures and softer, more subjective measures. In the first part, Kaplan and Norton provide the theoretical foundations for the Balanced in the second part, they describe the steps organizations must take to build their own and, finally, they discuss how the Balanced Scorecard can be used as a driver of change. 被《哈佛商业评论》誉为75年来最伟大的管理工具 卡普兰和诺顿开创性地提出了一个将成长战略转化为日常行为的管理新视角。它代表着一种全面的、可行的公司治理理论的开端。 中国组织需要实用的解决之道去应对各种重要

ThisistheonlyofficialquantitativereviewfortheGMATfromthecreatorsofthetest.AnyonepreparingfortheGraduateManagementAdmissionTest[registered](GMAT)knowsit'simportanttostudywiththeexperts.WithTheOfficialGuidefortheGMATQuantitativeReview,SecondEdition,you'llgetquestions,answers,andexplanationsstraightfromthesource.TheonlyofficialquantitativereviewfortheGMATExam,thisbooktargetsyourstudyandhelpsyouimproveyourquantitativeskillsbyfocusingonyourabilitytosolveequations,interpretdata,coordinategeometry,anddetermineprobabilitywithassuranceandease.Inside,you'llfind:300actualquestionsfrompastGMATtests,including75questionsnewtothisedition;sectionsonArithmetic,Algebra,Geometry,ProblemSolving,andDataSufficiency;and,questionsorganizedinorderofdifficultytosavestudytime.TheGraduateManagementAdmissionCouncilcertifiesallcontentsoyoucantrustthatyou'regettingexpertguidanceasyoupreparefortheGMATExam.

For more than thirty years, renowned business consultant and bestselling author Ken Blanchard and legendary NFL coach Don Shula have motivated teams to peak performances. In their classic, authoritative work on coaching, Everyone's a Coach, they distilled their rich collective experience down to its key elements and shared their secrets for inspiring others to greatness. Now, by popular demand, Blanchard and Shula have created The Little Book of Coaching, capturing the essence of their classic in this indispensable motivational gem--a gift to their readers and fans. At the heart of this book is a simple acronym that describes the qualities of an effective leader: Conviction-driven--Never compromise your beliefs Overlearning--Practice until it's perfec Audible-ready--Know when to change Consistency--Respond predictably to performance Honesty-based--Walk your talk Using a highly effective "tag-team" approach, Blanchard and Shula impart the five leadership secrets behind this acronym. Shula tells you h

Accounting Demystified provides you with a working knowledge of accounting basics, covering financial, cost, budget, and tax accounting. This self-teaching guide comes complete with key points, background information, quizzes at the end of each chapter, and even a final exam. Simple enough for beginners but challenging enough for advanced students, this is a lively and entertaining brush-up, introductory text, or classroom supplement.

The award-winning guide to business negotiation used by topnegotiators and training programs all over the world—completelyupdated and revised As director of the renowned Wharton Executive NegotiationWorkshop, Professor G. Richard Shell has taught thousands ofbusiness leaders, administrators, and other professionals how tosurvive and thrive in the sometimes rough-and-tumble world ofnegotiation. His systematic, step- by-step approach comes to lifein this book, which is available in over ten foreign editions andcombines lively storytelling, proven tactics, and reliable insightsgleaned from the latest negotiation research. This updated edition includes: ? A brand-new “Negotiation I.Q.” test designed by Shell and usedby executives at the Wharton workshop that reveals each reader’sunique strengths and weaknesses as a negotiator ? A concise manual on how to avoid the perils and pitfalls ofonline negotiations involving e-mail and instant messaging ? A detailed look at how gender and cultu

In today's culturally diverse, technology-infused business world, the chances of committing communication mis- steps in the workplace have skyrocketed. A poorly timed joke, a misread e-marl, or a fumbled negotiation can severely damage your reputation and effectiveness as a manager. This guide will help you master the principles of business etiquette quickly and thoroughly. Learn how to: Select the right communication channel and tone for your message。

GreatCIOsconsistentlyexceedkeystakeholders'expectationsandmaximizethebusinessvaluedeliveredthroughtheircompany'stechnology.What'stheirsecret? Sure,ITprofessionalsneedtechnologicalsmarts,plusanunderstandingoftheircompany'sgoalsandthecompetitivelandscape.Butthebestofthempossessafarmorepotentability:theyforgegoodworkingrelationshipswitheveryoneinvolvedinanIT-enabledproject,whetherit'sintroducingnewhardwareorimplementingamajorbusinesstransformation. InTheCIOEdge,theauthorsdrawonKorn/FerryInternational'sextensiveempiricaldataonleadershipcompetenciesaswellasGartner'sresearchonITtrendsandtheCIOrole.Theyprovethat,forITleaders,masteringsevenessentialskillsyieldsbigresults. Thisnewbooklaysoutthepeople-to-peopleleadershipcompetenciesthatthehighest-performingCIOshaveincommon?includingtheabilitytoinspireothers,connectwithadiversearrayofstakeholders,valueothers'ideas,andmanifestcaringintheirrelationships.Theauthorsthenexplainhowtocultivateeachdefiningcompetency. Learntheseskills,andyou'llgetmoreworkdonethroughothers'en

In this extraordinary book Col. Kolditz explains that his research on in extremis leadership, where followers perceive their lives to be threatened, reveals that the leadership lessons and principles in evidence in dangerous settings also apply to leading in business and everyday life. The book shows how leadership literally defines the promise of hope or future life and that extremely capable leaders are needed in all walks of life. The book describes a variety of high-risk situations that are ideal settings to seek and find great leaders, assess how they might be different, and to glean valuable insights for extraordinary leadership in our everyday lives. Through heart-stopping real-life stories of leaders in these extreme situations, Kolditz insists that leaders at all levels can improve their effectiveness. 作者简介： Colonel Thomas Kolditz is professor and head of the Department of Behavioral Sciences and Leadership at the United States Military Academy at West Point. The Leader to

本书是黄太吉官网发布的微博，主要以介绍黄太吉传统美食管理理念、经营策略、中国传统饮食文化等为主要内容的图书。黄太吉门店成立于2012年7月28日，公司专注于产品本身，极力还原正统的饮食文化，并借助移动互联网应用的兴起，迅速的建立起良好的产品口碑与品牌文化，同时也拥有了众多的用户社群。品牌以中国传统饮食文化为积淀，融合移动互联网时代的交互特点，使得中国传统饮食文化得以加速发展，向国际化的文化品牌方向推进。2014年底，公司发展成为拥有3个独立品牌，跨越国内4座城市，建立36家自营门店，投资3个新生餐饮文化品牌的互联网餐饮文化集团公司。

ThePrinceisoftenregardedasthefirsttrueleadershipbook.Itshockedcontemporaryreaderswithitsruthlesscallforfearlessandeffectiveaction.Withsimpleproseandstraightforwardlogic,Machiavelli'sguidestillhasthepowertosurpriseandinformanyonehopingtomaketheirwayintheworld. ThiskeepsakeeditionincludesanintroductionbyTomButler-Bowdon,drawingoutlessonsformanagersandbusinessleaders,andshowinghowThePrinceremainsvitalreadingforanyoneintherealmofbusinessorpolitics.

Every day we face the challenge of persuading others to do what we want. But what makes people say yes to our requests? Persuasion is not only an art, it is also a science, and researchers who study it have uncovered a series of hidden rules for moving people in your direction. Based on more than sixty years of research into the psychology of persuasion, Yes! reveals fifty simple but remarkably effective strategies that will make you much more persuasive at work and in your personal life, too. Cowritten by the world's most quoted expert on influence, Professor Robert Cialdini, Yes! presents dozens of surprising discoveries from the science of persuasion in short, enjoyable, and insightful chapters that you can apply immediately to become a more effective persuader. The findings presented in Yes! will steer you away from common pitfalls while empowering you with little-known but proven wisdom. Whether you are in advertising, marketing, management, or sales, or just curious about how to be more influen