A bold and revolutionary thinker’s legacy for how business canmeet the greatest economic challenge in decades... It’s no secret: everyone knows that the way most companies dothings is screwed up. Surprisingly, though, herein lays the biggestopportunity for improving growth and profitability in a world inwhich consumers are tapped out and competition is coming from thedevastating combination of low-wage countries with highskills. For more than a decade, following his landmark Reengineering theCorporation, Michael Hammer did “deep dives” into the processes ofcompanies in every imaginable business—from oil refineries tosoftware developers, factories, retailers, and hospitals—tounderstand the nuts and bolts of how they do their work, and thento advise them how to do it differently to become faster, cheaper,better. The results were the right product, at the right time, withthe right price and quality—businesses that not only ate thecompetitions’ lunch but their breakfast and dinn

"The Harvard Business Essentials" series is designed toprovide comprehensive advice, personal coaching, backgroundinformation, and guidance on the most relevant topics in business.Whether you are a new manager seeking to expand your skills or aseasoned professional looking to broaden your knowledge base, thesesolution-oriented books put reliable answers at your fingertips. Tobe effective, managers have to be skilled at acquiring power - andusing that power to persuade others to get things done. This guideoffers must-know methods for commanding attention, changing minds,and influencing decision-makers up and down the organizationalladder.

YaYa CEO Ferrazzi works with "Inc." writer Raz to explain theguiding principles he has mastered over a lifetime of reaching outto explain what it takes to build the kind of lasting, mutuallybeneficial relationships that lead to professional and personalsuccess.

Babson College president provides a simple, systematic, andresearch-based method - identical to the one taught at Babson - forachieving success in an uncertain world. In a world where you canno longer plan or predict your way to success, what is the best wayto achieve your goals? It's a daunting question, but today - whenchange seems to be the only constant - it's one that everyone, fromentrepreneurs and managers to newly minted grads, must resolve. Thesimple answer, say the authors of "Just Start": you must act. Andthen go from there. Written by a trio of seasoned business leaders- Babson College President Leonard Schlesinger, organizationlearning expert Charles Kiefer, and veteran journalist and authorPaul B. Brown - "Just Start" draws both from academic research andproven practices in organizations to lay out a simple yet reliablemethod for moving forward on anything when you are faced withvolatility. The key, say the authors, is not only to thinkdifferently (much like an entrepreneur would), but to

Where should I live? Is it time to switch careers? What is the best course of action for me? Decisions shape our experiences, from choosing which job offer toaccept, to buying the right car, to selecting a good accountant.How do we know which choice is the smart one? How can we beconsistent and confident in our decisions? In this book from thethree leading authorities on decision-making, readers learn how toapproach all types of decisions with a simple set of skillsdeveloped by professors from Harvard, MIT, and the University ofSouthern California. Combining solid research with common sense and practicalexperience, this user-friendly guide shows readers how to assessdeep-seated objectives, create a comprehensive set of alternatives,determine likely consequences, make tradeoffs, and grapple withuncertainty. Not only will readers learn how to make decisions,they will learn how to make the smartest decisions. For anyonecaught at a confusing crossroad–whether you’re choosing bet

"A major contribution." Washington Post The authoritative single-volume biography of Thomas Jefferson,perhaps the most significant figure in American history. He was acomplex and compelling man: a fervent advocate of democracy whoenjoyed the life of a southern aristocrat and owned slaves, arevolutionary who became president, a believer in states' rightswho did much to further the power of the federal government.Drawing on the recent explosion of Jeffersonian scholarship andfresh readings of original sources, IN PURSUIT OF REASON is amonument to Jefferson that will endure for generations.

Book De*ion An Innovative Blueprint for Enduring Client Relationships More than 15 million people in this country earn their livings by serving clients, and their numbers are growing every day. Unfortunately, far too few develop the skills and strategies needed to rise to the top in a world where clients have almost unlimited access to information and expertise. Supported by more than one hundred case studies and wisdom gleaned from interviews with dozens of leading CEOs and prominent business advisors, Clients for Life identifies what clients really want and lays out the core qualities that distinguish the client advisor -- an irreplaceable resource -- from the expert for hire -- a tradable commodity. * Experts are specialists; advisors become deep generalists who have broad perspective. * Experts are for hire; advisors have selfless independence, balancing client devotion with objectivity and detachment. * Experts have professional credibility; advisors develop deep personal trust. * Experts analyze; advi

Why should I do business with you… and not yourcompetitor? Whether you are a retailer,manufacturer, distributor, or service provider – if you cannotanswer this question, you are surely losing customers, clients andmarket share. This eye-opening book reveals how identifying yourcompetitive advantages (and trumpeting them to the marketplace) isthe most surefire way to close deals, retain clients, and staymiles ahead of the competition. The five fatal flaws of most companies: ? They don’t have a competitive advantage but think they do ? They have a competitive advantage but don’t know what it is—sothey lower prices instead ? They know what their competitive advantage is but neglect to tellclients about it ? They mistake “strengths” for competitive advantages ? They don’t concentrate on competitive advantages when makingstrategic and operational decisions The good news is that you can overcome these costly mistakes– by identifying your competitive advantages and creating new ones.Consult

Most business books give you the same old advice: Write abusiness plan, study the competition, seek investors, yadda yadda.If you're looking for a book like that, put this one back on theshelf. Rework shows you a better, faster, easier way to succeed inbusiness. Read it and you'll know why plans are actually harmful,why you don't need outside investors, and why you're better offignoring the competition. The truth is, you need less than youthink. You don't need to be a workaholic. You don't need to staffup. You don't need to waste time on paperwork or meetings. Youdon't even need an office. Those are all just excuses. What you really need to do is stop talking and start working.This book shows you the way. You'll learn how to be moreproductive, how to get exposure without breaking the bank, and tonsmore counterintuitive ideas that will inspire and provokeyou. With its straightforward language and easy-is-better approach,Rework is the perfect playbook for anyone who’s ever dreamed ofd

There's no way around it. Your success is at risk if you can'tcommunicate effectively. If you want to make a difference in yourorganization, you must develop a communication playbook ofstrategic responses to challenging situations so the people aroundyou thrive. The good news is that you can learn how to become amaster communicator. All you need is desire and this eminentlypractical guide. In "Mastering Communication at Work," leadershipcommunication experts Ethan F. Becker and Jon Wortmann describeeasy-to-implement techniques for communicating in ways that empowerteams, serve clients, and develop stronger relationships. You'lllearn the secrets to making trust-building an innate part of yourlife--and use your new talent to reduce your stress and improveyour organization on every level. "Mastering Communication at Work"will instantly get you on track with Clear, actionable advice youcan put to use right away De*ions of the communicationtendencies everyone needs to be able to identify and execute Simpledrills

12 ESSENTIAL BUSINESS PRINCIPLES TO CREATE MEANING, HAPPINESS, AND TRUE SUCCESS ROBERT MICHAEL FRIED After years of focusing on our career, it's easy to lose sight of what's important in the rest of our lives. Fortune 500 marketing strategist, Robert Michael Fried shows how the same skills and principles you've used to achieve professional success can help you reach your personal goals too - by creating A Marketing Plan for Life (Perigee Trade Paperback; January 2005; $15.95 U.S.). Fried advises us that the same strategies that result in having a good career can help us define what really matters most in our personal lives as well. Fried's twelve-point system helps the reader achieve a fuller, more balanced life/work plan: * Define the business you're in ( Figure out who you are and who you want to become. * Assess the market (Capitalize on your strengths. * Create "targets of opportunity" (Make your dreams a reality. A Marketing Plan for Life provides a definitiv

Han, author and former entrepreneur, seeks the wisdom of 100 outstanding leaders to influence young people in their twenties and thirties who are searching for their path to a successful career. During extensive interviews with CEOs, writers, artists, and entertainers, Han developed information on their experiences in early adulthood as they learned about themselves and how they translated that knowledge into winning stature in their chosen profession. With self-knowledge as the core ingredient, we learn about other requirements such as intelligence and hard work, integrity, flexibility, discipline, effective communication skills, drive, and some luck. The CEO of Tower Automotive noted that the best people in business are those who make mistakes, learn from them, fix the important ones, and keep moving on. She counsels, "That's resilience." This small book offers excellent insight for library patrons who are looking for their first jobs after college or graduate school and are trying to find what they are mea

The host of the hit reality show The Apprentice presents aninvaluable collection of grounded, hard-hitting advice on businesssuccess, from people who have made it to the boss’s chair at someof America’s most thriving companies. How can you find the way to the top? Ask people who are already there. Because you can’t know it all. No matter how smart you are, nomatter how comprehensive your education, no matter how wide-rangingyour business experience, there’s simply no way to acquire all thewisdom you need to make your business flourish. You need to learnfrom those who have blazed a trail before you. Donald Trump has asked many of the brightest, most successfulbusinesspeople he knows—and some he doesn't know—to answer thisquestion: What's the best business advice you ever received? Theresult is a compelling resource of wisdom and wit that reveals howsome of the most accomplished people conduct their personal andbusiness affairs, giving an in

Did you know that the gratifying smell that accompanies the purchase of a new automobile actually comes from a factory-installed aerosol can containing "new car" aroma? Or that Kellogg's trademarked "crunch" is generated in sound laboratories? Or that the distinctive click of a just-opened jar of Nescafé freeze-dried coffee, as well as the aroma of the crystals, has been developed in factories over the past decades? Or that many adolescents recognize a pair of Abercrombie & Fitch jeans not by their look or cut but by their fragrance?

Daniel Goleman's international bestseller EmotionalIntelligence forever changed our concept of "being smart," showinghow emotional intelligence (EI)-how we handle ourselves and ourrelationships-can determine life success more than IQ. Then,Working with Emotional Intelligence revealed how stellar careerperformance also depends on EI.Now, Goleman teams with renowned EIresearchers Richard Boyatzis and Annie McKee to explore the role ofemotional intelligence in leadership. Unveiling neuroscientificlinks between organizational success or failure and "primalleadership," the authors argue that a leader's emotions arecontagious. If a leader resonates energy and enthusiasm, anorganization thrives; if a leader spreads negativity anddissonance, it flounders. This breakthrough concept charges leaderswith driving emotions in the right direction to have a positiveimpact on earnings or strategy.Drawing from decades of analysiswithin world-class organizations, the authors show that resonantleaders-whether CEOs or mana

Benton (Lions Don't Need To Roar, Warner, 1992) hasinterviewed over 100 CEOs for this commonsense self-guide to theexecutive suite and interwoven their salient thoughts throughouther book. There are no mechanistic, murky theories here. Bentonopens with 22 "vital traits," including being honest,detail-oriented, gutsy, and humorous, which are analogous toclimbing tiers on a terraced mountain. She then describes the bestroute to the CEO spot, what to expect when you get there, and whatyou will do. Benton's guide deserves a reading, either to energizeor reenergize the harried executive or new MBA.?Joan A. Traugott,Amityville, P.L., N.Y. Copyright 1996 Reed Business Information, Inc. --This text refersto an out of print or unavailable edition of this title.

Covey fans and booksellers alike will be delighted by this collection, perfect for June gift-giving occasions and destined for a long life. For 10 years, the author's famed Seven Habits of Highly Effective People has influenced countless individuals and organizations worldwideAand sold millions of copies. Conceding that the earlier books may have been long on theory and light on practice, Covey and his team culled thousands of testimonials for examples of the principles in action. The resulting collection of more than 75 true stories will satisfy the full range of Covey constituents. Though the storytelling is always first-person, the focus is consistently on the underlying principle, reinforced by Covey's commentary. Handily arranged by situationAwithin individual, family, community, workplace and educational settingsAand varying in depth and power, the stories offer intriguing and provocative lessons. They are mostly brief and often inspiring, but are by no means simplistic; they readily lend themselves to

The New Manager’s Guide and Mentor The Harvard BusinessEssentials series is designed to provide comprehensive advice,personal coaching, background information, and guidance on the mostrelevant topics in business. Whether you are a new manager seekingto expand your skills or a seasoned professional looking to broadenyour knowledge base, these solution-oriented books put reliableanswers at your fingertips. Today’s competitive workplace demandsthat managers evaluate employee performance, and provide coaching.This book will help managers prepare for a formal performancemeeting with a direct report, and create a development plan toincrease employee productivity.

“I’ve got the name for our publishing operation. We justsaid we were going to publish a few books on the side at random.Let’s call it Random House.” So recounts Bennett Cerf in thiswonderfully amusing memoir of the making of a great publishinghouse. An incomparable raconteur, possessed of an irrepressible witand an abiding love of books and authors, Cerf brilliantly evokesthe heady days of Random House’s first decades. Part of the vanguard of young New York publishers whorevolutionized the book business in the 1920s and ’30s, Cerf helpedusher in publishing’s golden age. Cerf was a true personality,whose other pursuits (columnist, anthologist, author, lecturer,radio host, collector of jokes and anecdotes, perennial judge ofthe Miss America pageant, and panelist on What’s My Line? )helped shape his reputation as a man of boundless energy andenthusiasm and brought unprecedented attention to his company andto his authors. At once a rare behind-the-scenes account of bookpublishing and

Warren Buffett built Berkshire Hathaway into somethingremarkable— and Fortune journalist Carol Loomis had a front-rowseat for it all. When Carol Loomis first mentioned a little-known Omaha hedge fundmanager in a 1966 Fortune article, she didn’t dream that WarrenBuffett would one day be considered the world’s greatestinvestor—nor that she and Buffett would quickly become closepersonal friends. As Buf?fett’s fortune and reputation grew overtime, Loomis used her unique insight into Buffett’s thinking tochronicle his work for Fortune, writ?ing and proposing scores ofstories that tracked his many accomplishments—and also hisocca?sional mistakes. Now Loomis has collected and updated the best Buffett articlesFortune published between 1966 and 2012, including thirteen coverstories and a dozen pieces authored by Buffett himself. Loomis hasprovided commentary about each major arti?cle that supplies contextand her own informed point of view. Readers will gain freshinsights into Buffett’s investment

Why does Procter Gamble repeatedly call on enthusiasticamateurs to solve scientific and technical challenges? How cancompanies as diverse as iStockphoto and Threadless employ just ahandful of people, yet generate millions of dollars in revenueevery year? "Crowdsourcing" is how the power of the many can be leveraged toaccomplish feats that were once the responsibility of a specializedfew. Jeff Howe reveals that the crowd is more than wise–it’stalented, creative, and stunningly productive. It’s also a perfectmeritocracy, where age, gender, race, education, and job history nolonger matter; the quality of the work is all that counts. If youcan perform the service, design the product, or solve the problem,you’ve got the job. But crowdsourcing has also triggered a dramatic shift in the waywork is organized, talent is employed, research is conducted, andproducts are made and marketed. As the crowd comes to supplanttraditional forms of labor, pain and disruption are inevitable, andHowe de

How you can increase and sustain organic revenue and profitgrowth . . . whether you’re running an entire company or in yourfirst management job. Over the past seven years, Procter Gamble has tripledprofits; significantly improved organic revenue growth, cash flow,and operating margins; and averaged earnings per share growth of 12percent. How? A. G. Lafley and his leadership team have integratedinnovation into everything P G does and created new customersand new markets. Through eye-opening stories A. G. Lafley and Ram Charan show howP G and companies such as Honeywell, Nokia, LEGO, GE, HP, andDuPont have become game-changers. Their inspiring lessons can helpyou learn how to: ? Make consumers and customers the boss, not the CEO or themanagement team ? Innovate to grow a mature business ? Develop higher growth, higher margin businesses ? Create new customers and new markets ? Revitalize a business model ? Reach outside your own business and tap into the

The Profit Zone, a Business Week Top Ten Book of the Year,examines 12 of today's great success stories--from GE toSwatch--and reveals how vital adaptations kept these companies onthe edge of the ever-changing profit zone. Charts graphsthroughout.

Praise for Best Practices in Talent Management "This book includes the most up-to-date thinking, tools, models,instruments and case studies necessary to identify, lead, andmanage talent within your organization and with a focus on results.It provides it all—from thought leadership to real-worldpractice." Patrick Carmichael head of talent management, refining, marketing, andinternational operations, Saudi Aramco "This is a superb compendium of stories that give the reader apeek behind the curtains of top notch organizations who havewrestled with current issues of talent management. Their lessonslearned are vital for leaders and practitioners who want a veryvaluable heads up." Beverly Kaye Founder/CEO: Career Systems International and Co-Author, Love'Em or Lose 'Em "This is a must read for organization leaders and HRpractitioners who cope with the today's most critical businesschallenge—talent management. This book provides a vast amount ofthought provoking ideals, tools, and models, for building