规范化管理不再是大企业的专利，随着市场环境的不断变化，规范化管理的思路也被广大中小企业接受。?张国祥老师经过多年的规范化管理培训实践，分别从战略管理、员工管理、流程管理、生产管理、营销管理的角度，对企业规范化管理进行了系统的阐述，并介绍了大量的实用工具，为中小企业的规范化管理提供了清晰的思路，值得广大中小企业借鉴。

本书是黄太吉官网发布的微博，主要以介绍黄太吉传统美食管理理念、经营策略、中国传统饮食文化等为主要内容的图书。黄太吉门店成立于2012年7月28日，公司专注于产品本身，极力还原正统的饮食文化，并借助移动互联网应用的兴起，迅速的建立起良好的产品口碑与品牌文化，同时也拥有了众多的用户社群。品牌以中国传统饮食文化为积淀，融合移动互联网时代的交互特点，使得中国传统饮食文化得以加速发展，向国际化的文化品牌方向推进。2014年底，公司发展成为拥有3个独立品牌，跨越国内4座城市，建立36家自营门店，投资3个新生餐饮文化品牌的互联网餐饮文化集团公司。

First published in 1995，The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers， as well as business owners， it’s an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world’s best customer service company， they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern， and help make your business number one in your industry. 作者简介： ROBERT SPECTOR is a bestselling business book author and international speaker on Nordstrom's principles of customer service. He has spoken to companies such as Cadillac， Dell， Wells Fargo， and the Red Cross. He has written for the New York Times， the Wall Street Journal， USA Today

From the author of the New Your Times besseller Spin Cycle comes this engrossing,entertaining expose of how the media-from television to newspapers to the Internet-drive the financial markets today. The booming econmy and mass investing have produced and insatiable demand for financial news and given rise to a group of "fortune tellers"eager to scoop and spread the the latest intelligence.In this riveting,unsettling book,Howard Kurtz introduces the powerful journalists,commentators,and analysts whose reports-too often based on rumor,speculation,and misinormation-have a real-time inpact on the rise and fall of stocks and on the financial health of millions of investors. Focusing on shch well-known figures as cable TV's Ron reporters who specialize in exclusives;and superstar analysts Ralph Acampora and Henry Blodget,Th Fortune Tellers is an incisive,often amusing,and sometimes terrifying report by an journalish well known for his sharp-eyed observations and behind-the scenes access.In a time of head-sp

"Finally, a resource....guide...roadmap....to help team members and team leaders alike understand what it takes to function as a high performing team, how doing so can personally enrich your life, and why it's critical for organizations to function only in this way. The Emotionally Intelligent Team connects the dots between the task at hand, achieving and making a difference, and personal happiness. Imagine where humankind would be if every entity on the planet operated within a series of high performing teams. Marcia Hughes and James Terrell show us that it's possible!" —Suzanne Kirk, SVP, Branch Service Center, Bank of the West "We value teams at Medtronic so we know that this book will be a powerful tool in understanding and developing successful team behaviors!" —Michael Mihalczo, District Manager, Walter Cooper, District Manager, Medtronic CRDM "Marcia Hughes' and James Terrell's latest book, The Emotionally Intelligent Team, is a 'must read' for every school district, busin

"Managing Your Aspirations: Developing Personal Enterprise inthe Global Workplace" is written for anyone who meets with thequestion: 'Tell me more about yourself and where you want to go inthe future' and realizes that the answer is not simple. It is forthose who are ready to take a step back from their regular routinesto think seriously about another question: 'Does what I'm doingtoday relate to my dreams and my identity?'. The questions abovepertain to personal development, a theme that has recently become aresponsibility for individuals in corporate organizations andhigher-educational institutions. To meet this relatively new need, Bob Aubrey, founder and CEO ofMetizo, shares the Personal Enterprise Plan, comprising a set ofpersonal development strategy tools that were previously createdfor leading multinational companies and top business schools. In sodoing, he guides the reader through questions that give meaning andvalue to decisions about work, lifestyle and development, such as:Who will I

The international bestseller The Toyota Way explained the company's success by introducing a revolutionary 4P model for organizational excellence-Philosophy, People, Process, and Problem Solving. Now, in Toyota Culture, preeminent Toyota authorities Jeffrey Liker and Michael Hoseus reveal how Toyota selects, develops, and motivates its people to become committed to building high-quality products-and how you can do the same for your company. Toyota Culture examines the “human systems” that Toyota has put in place to instill its founding principles of trust, mutual prosperity, and excellence in its plants, dealerships, and offices around the world. Beginning with a look at the evolution of the Toyota culture and why its people are the heart and soul of the Toyota Way, the authors explain the company's four-stage process for building and keeping quality people: Attract, Develop, Engage, and Inspire.

Throughout his life, three-time Indianapolis 500 winner Bobby Unser has approached his racing career and personal life the same way–with a relentless drive to succeed. Talk to him today and he’ll tell you, "I never really retired from racing, I just retired from what I was racing." This philosophy has allowed him to achieve success in business and in life, and it can help you do the same. In Winners Are Driven, racing legend Bobby Unser discusses the principles, strategies, and beliefs that have earned him prosperity, fame, and victory; and reveals how you can apply his winning formula. Blending his personal experiences from both on and off the track with some of today’s most compelling business stories, Unser will help you go faster, take the lead, and win! Step by step, Unser details each of his tenets and discusses how you can apply them to reach your goals. He begins by explaining how the road to success should start with a burning desire to succeed at whatever you do. From here you’

This book evolved from the first ten years of the Carnegie Mellon professional Master’s program in Computational Finance。The contents of the book have been used successfully with students whose mathematics background consists of calculus and calculus-based probability。The text gives both precise statements of results，plausibility arguments，and even some proofs。But more importantly，intuitive explanations，developed and refined through classroom experience with this material，are provided throughout the book。Volume I introduces the fundamental concepts in a discrete-time setting and Volume II builds on this foundation to develop stochastic calculus，martingales，risk-neutral pricing，exotic options，and term structure models，all in continuous time。The book includes a self-contained treatment of the probability theory needed for stochastic calculus，including Brownian motion and its properties。Advanced topics include foreign exchange models，forward measures，and jump-diffusion pro

The Oliver Wight Class A Checklist for Business Excellence The leading business improvement specialists who educate, coach and mentor people to lead and sustain change on the journey to business excellence and outstanding business performance Managing the Strategic Planning Process Managing and Leading People Driving Business Improvement Integrated Business Management Managing Products and Services Managing Demand Managing the Supply Chain Managing Internal Supply Managing External Sourcing

Corporate executives are struggling with a new trend: people using online social technologies (blogs, social networking sites, YouTube, podcasts) to discuss products and companies, write their own news, and find their own deals. This groundswell is global, it s unstoppable, it affects every industry and it s utterly foreign to the powerful companies running things now. When consumers you ve never met are rating your company s products in public forums with which you have no experience or influence, your company is vulnerable. In Groundswell, Charlene Li and Josh Bernoff of Forrester, Inc. explain how to turn this threat into an opportunity.

Business is booming in Second Life, and many residents are earning big bucks in-world—and so can you. This unique guide walks you through what it takes to launch and run a successful Second Life business. Packed with insider tips from some of the metaverse’s best-known entrepreneurs, it delivers the lowdown on SL business basics and shows you step by step how to succeed in popular business niches, from real estate and construction to fashion, gadgets, toys, entertainment, music, blogging and more.

"believe in this book!"-from the Foreword by Colleen Barrett,president emeritus, Southwest Airlines What makes the difference between having customers who like youand customers who love you? Lots of businesses are respected, but only an elite few havepassionate, loyal, vocal fans. The kind of customers who not onlycome back time and time again, but rave to friends, family, andeven strangers. The kind who can drive explosive growth via e-mail,blogs, Facebook and Twitter. Jeanne Bliss is an expert on what it takes to earn that kind ofcustomer. The bad news, she says, is that there's no shortcut; theworld's biggest marketing budget can't make people love you. Butthe good news is that a company can become beloved-if you commit tofive essential decisions about how to run your business. Bliss has studied and worked with dozens of beloved companies,ranging in size from large to small, from longtime successes likeWegman's and Harley-Davidson, to relatively new companies likeZappos, The

Owning a small business can be a fulfilling and financially rewarding experience, but to be successful, you must know what to do before starting a business; what to do while the business is up and running; and, most importantly, what to do when the business runs into trouble. With a combined fifty years of small business experience between them, authors Barbara Weltman and Jerry Silberman know what it takes to make it in this competitive environment, and in Small Business Survival Book, they show you how. In a clear and concise voice, Weltman and Silberman reveal twelve surefire ways to help your small business survive and thrive in today's market. With this book as your guide, you'll discover how to: Delegate effectively Monitor cash flow Extend credit and stay on top of collections Build and maintain credit and restructure your debt Meet your tax obligations Grow your business with successful marketing strategies Use legal protections Plan for c

The Harvard Business Essentials series is designed to provide comprehensive advice, personal coaching, background information, and guidance on the most relevant topics in business. Drawing on rich content from Harvard Business School Publishing and other sources, these concise guides are carefully crafted to provide a highly practical resource for readers with all levels of experience. To assure quality and accuracy, each volume is closely reviewed by a specialized content adviser from a world class business school. Whether you are a new manager interested in expanding your skills or an experienced executive looking for a personal resource, these solution-oriented books offer reliable answers at your fingertips.

When it was first published in 1995, Mel Silberman's 101 Ways to Make Training Active became an instant bestseller. Now this revised and updated second edition offers the same dynamic approach and several completely new case examples. The examples support each exercise and highlight real-time uses of the highly successful Active Training method. In addition, the book includes 200 training tips that form the nuts-and-bolts of successful active training. These tips incorporated in the book's top ten lists show how to build quality, activity, variety, and direction into your training programs. For the first time 101 Ways to Make Training Active features a CD-ROM containing all the original "Top Ten Trainers Tips and Techniques" lists for easy reproduction and distribution.

Managing Projects Large and Small: The Fundamental Skills forDelivering on Cost and On TimeWhen it comes to project management,success lies in the details. This book walks managers through everystep of project oversight from start to finish. Thanks to thebook's comprehensive information on everything from planning andbudgeting to team building and after-project reviews, managers willmaster the discipline and skills they need to achieve stellarresults without wasting time and money.The Harvard BusinessEssentials series is for managers at all levels but is especiallyrelevant for new managers. It offers on-the-spot guidance,coaching, and tools on the most relevant topics in business. Eachbook includes the critical information that managers need on agiven topic-from budgeting to hiring to communication tostrategy-and offers interactive tools and worksheets that translateadvice into action. Providing ready answers to day-to-day issues,these guides make sound, trusted mentoring advice availablewhenever manag

Motorola relied heavily on teams to surpass its competition in building thelightest, smallest, and highest-quality cell phones. At 3M, teams are critical to meeting the company's goal of producing half of each year's revenues from the previous five years' innovations. Kodak's Zebra Team proved the worth of black-and-white film manufacturing in a world where color is king. But many companies overlook the potential of teams in turning around lagging profits, entering new markets, and making exciting innovations happen--because they don't know how to utilize teams successfully. Authors Jan R. Katzenbach and Douglas K. Smith talked with hundreds of people in more than thirty companies to find out whereand how teams work best and how to enhance their effectiveness.

Award-winning website consultant Lori Culwell demonstrates howto create a website that will increase sales and generate repeatcustomers on a small business budget. Not just another "graphicdesign for the web" book, Culwell offers invaluable insider adviceon what it takes to build a high-profile website, including dozensof guidelines to avoid the pitfalls of bad usability, withinvaluable tips on: ? Enhancing brand awareness ? Creating graphic designs that keep customers engaged and notconfused ? Writing web-savvy content ? Capitalizing on user feedback ? Making the most of search engine optimization ? Using blogs and social networking sites to increase traffic andget the word out

A science fiction staple and a fantasy of those with long commutes, teleportation—sending something from here to there in the blink of an eye—has long seemed likely to remain a fictional construct. But as Darling explains in this marvelous work, teleportation in one form or another has been happening in laboratories for a few years and is on its way to becoming a routine part of life—at least for information. Darling (Equations of Eternity) uses lively, companionable prose to explain such heady subjects as quantum mechanics, the property of entanglement (which Einstein referred to as "spooky action at a distance") and information theory. While these concepts appear to fly in the face of reason, the author is able to make sense of them and put them in the context of other new ideas that at first may be impossible to accept. After tracing the history of developments that became key to teleportation, the text delves into its use for secret communications, massive parallel data processing and investigat

Training Older Workers and Learners is a groundbreaking resource that focuses exclusively on age 40-plus workers.This much-needed resource offers trainers expert guidance and practical tools designed to deliver effective training and re-training to older worker-learners (OWLS).Based on sound theory and best practices,the book shows how to maximize the workplace learning and performance potential of late-life learners.

Get what you need from your boss In this follow-up to the bestselling It's Okay to Be the Boss,Bruce Tulgan argues that as managers demand more and more fromtheir employees, they are also providing them with less guidancethan ever before. Since the number one factor in employee successis the relationship between employees and their immediate managers,employees need to take greater responsibility for getting the mostout of that relationship. Drawing on years of experience trainingmanagers and employees, Tulgan reveals the four essential thingsemployees should get from their bosses to guarantee success atwork. Shows employees how to ask for what they need to succeed in theirhigh-pressure jobs Shatters previously held beliefs about how employees shouldmanage up Outlines what employees must get from their managers: clearexpectations; the skills needed to perform their jobs; honestfeedback, recognition or rewards A novel approach to managing up, It's Okay to Manage Your