This second edition of Rosemary Caffarella's classic book, Planning Programs for Adult Learners, offers a concrete how-to guide and resource book for planning educational and training programs for adults in a variety of settings, from the corporate sector to educational organizations. This thoroughly revised and expanded resource includes a wealth of new material and fresh examples including the significance of discerning the planning context, the importance of addressing power dynamics and ethical issues encountered in the planning process, and current information about incorporating technology into the development and practice of adult education and training programs.

With their 1994 international bestseller, Dealing with PeopleYou Can't Stand, Drs. Rick Brinkman and Rick Kirschner armed acivility-starved world with no-nonsense strategies for dealing withdifficult people with tact and skill. Since then, cell phones, theInternet, voice mail, and other technological wonders designed tobring people closer together have only made it that much harder toavoid "people you can't stand;" even worse, they've also createdexciting new ways for annoying people to realize their talent forbeing pains in the butt. Updated and revised for the digital age, this new edition ofBrinkman and Kirschner's bestselling guide shows readers how tosuccessfully combat the whiners, grenades, tanks, snipers,close-talkers, pedants, and other rude, crude, and inconsideratepeople who can ruin your day at work, in stores, on the street, inrestaurants, at the movies, in waiting rooms, by fax, phone, andE-mail, and in cyberspace.

You're intelligent, right? So you've already figured out that Business Intelligence can be pretty valuable in making the right decisions about your business. But you’ve heard at least a dozen definitions of what it is, and heard of at least that many BI tools. Where do you start? Business Intelligence For Dummies makes BI understandable! It takes you step by step through the technologies and the alphabet soup, so you can choose the right technology and implement a successful BI environment. You'll see how the applications and technologies work together to access, analyze, and present data that you can use to make better decisions about your products, customers, competitors, and more. You’ll find out how to: Understand the principles and practical elements of BI Determine what your business needs Compare different approaches to BI Build a solid BI architecture and roadmap Design, develop, and deploy your BI plan Relate BI to data warehousing, ER

In Turning Passions into Profits，Chris Howard，a leading authority on personal influence and effec-tiveness，helps readers break through boundaries to achieve wealth and power.He gives eye-opening insight into the playing field and the rules of the game of life，and provides innovative techniques and con-crete tools for expanding the playing field，rewriting the rules，and winning the game. Each individual’s personal rule book is based on learned behavior and personal experiences that shape his or her perspectives.Turning Passions into Profits helps readers recognize and overcome their stifling,self-imposed rules and limitations and move toward a more fulfilling and rewarding future. “Change your focus and take charge of your life”is Howard’s mantra.He provides actionable techniques to get readers on the fast track from today’s frustrating status quo to tomorrow’s infinite possibilities.This inspiring，empowering book includes thought-provoking exercises to complete and strategies

With tips on eye contact, asserting oneself in uncomfortable situations, speaking directly, and giving constructive criticism, this is the essential guide to using the spoken word more effectively. Fast and actionable tools and strategies for improving critical management skills—culled from Harvard Business School Publishing’s respected newsletters Harvard Management Update and Harvard Management Communication Letter

When you call a book The 22 Immutable Laws of Branding, you're pretty much ruling out Oprah's Book Club as potential buyers. (Not that Oprah herself isn't a terrific brand.) This is an audiobook for a narrow demographic: entrepreneurs, top managers, and public-relations directors. Coauthor Al Ries comes off like the eccentric genius that most of these managers keep in a basement office, only listening to when necessary. When he says, "The power of a brand is inversely proportional to its scope," and hectors managers with the idea that "customers want brands that are narrow in scope," you know he's right (he backs himself up with dozens of examples), and you know it's the last thing powerful, expansion-minded businesspeople want to hear. Coauthor Laura Ries, his daughter and marketing-firm partner, also reads sections. (Running time: 1.5 hours, one cassette) --Lou Schuler --This text refers to an out of print or unavailable edition of this title.

Today – six years after it was created in a Harvard dorm room– over 500 million people use Facebook regularly, in just aboutevery country on earth. That a company this powerful andinfluential was started as a lark by a couple of 19-year-olds makesit a fascinating and surprising tale. That one of them, thevisionary Mark Zuckerberg, had the maturity, strategic smarts andluck to keep his company ahead of its rivals anchors thetale. With exclusive inside access to all the company’s leaders DavidKirkpatrick tells of the vision, the tenacity, the refusal tocompromise, and the vision Zuckerberg has to remake the internet. Abrilliant and fascinating cast of characters created Facebook andKirkpatrick has interviewed all of them. Never before haveZuckerberg and his closest colleagues told what really happened asthey built their dynamo while eating fast food, staying up allnight, and thumbing their noses at how things are usually done.

In this groundbreaking book, Bill Price and David Jaffe offer a new, game-changing approach, showing how managers are taking the wrong path and are using the wrong metrics to measure customer service. Customer service, they assert, is only needed when a company does something wrong—eliminating the need for service is the best way to satisfy customers. To be successful, companies need to treat service as a data point of dysfunction and figure what they need to do to eliminate the demand. The Best Service Is No Service outlines these seven principles to deliver the best service that ultimately leads to “no service”: Eliminate dumb contacts Create engaging self-service Be proactive Make it easy to contact your company Own the actions across the company Listen and act Deliver great service experiences 作者简介： Bill Price is president of Driva Solutions, the North American arm of LimeBridge, a customer service consultancy whose clients include

Kessler, bestselling author of Running Money, made his fortune speculating on Silicon Valley. Now he turns his nose for new technology to medicine. Will the same advances that revolutionized computers ripple through hospitals, changing how health care works? Kessler interviews doctors, technicians, radiologists and the businessmen behind technology in medicine. Advances in radiology—which encompasses all the ways we peek inside our bodies, from X-rays to MRIs—are beginning to make our hospitals look like Star Trek. New scanners can provide a high-resolution, three-dimensional image of the heart and allow doctors to spot blockages. Computer-aided diagnostic software is slowly replacing radiologists in looking for cancer in mammograms. But HMOs, lawsuits and patients' desire for personal care may prevent these new techniques from ever being used. As Kessler asks, "What if the future was here with no one to pay for it?" Kessler has a raconteur's ability to entertain, and his outsider's view of medicine is fa

Whether you're dealing with one person or one thousand, theability to transmit ideas in a coherent and compelling fashion isone of the most important skills you can ever develop. Want toimpress your colleagues? Convince your clients? Prove your point?The key to success is what you say. To get what you want in life,you have to present yourself forcefully, credibly, andconvincingly. If you need to land that big consulting job or launcha new initiative at the office, knowing how to present your case ishalf the battle. Luckily, "Presentations For Dummies" shows you theway. It gives you all the tools and tips you need to make yourpresentations flawless and effective, including proven advice on:Relating to your audience Overcoming stage fright Adding flare withpersonal stories Using humor to loosen up the crowd Making yourpoint with visual aids From getting prepared to dealing withunexpected problems while you're the focus of attention, this handyguide covers everything you need to make all your presentationsflawl

The Oliver Wight Class A Checklist for Business Excellence The leading business improvement specialists who educate, coach and mentor people to lead and sustain change on the journey to business excellence and outstanding business performance * Managing the Strategic Planning Process * Managing and Leading People * Driving Business Improvement * Integrated Business Management * Managing Products and Services * Managing Demand * Managing the Supply Chain * Managing Internal Supply * Managing External Sourcing

He says that's his best offer. Is it? She says she agrees. Does she? The interview went great—or did it? He said he'd never do it again. But he did. Read this book and send your nonverbal intelligence soaring. Joe Navarro, a former FBI counterintelligence officer and a recognized expert on nonverbal behavior, explains how to "speed-read" people: decode sentiments and behaviors, avoid hidden pitfalls, and look for deceptive behaviors. You'll also learn how your body language can influence what your boss, family, friends, and strangers think of you. You will discover: The ancient survival instincts that drive body language Why the face is the least likely place to gauge a person's true feelings What thumbs, feet, and eyelids reveal about moods and motives The most powerful behaviors that reveal our confidence and true sentiments Simple nonverbals that instantly establish trust Simple nonverbals that instantly communicate authority Fi

-Worth magazine "The most entertaining book written on investing isReminiscences of a Stock Operator, by Edwin Lefèvre, firstpublished in 1923." -The Seattle Times "After twenty years and many re-reads, Reminiscences is stillone of my all-time favorites." -Kenneth L. Fisher, Forbes "A must-read classic for all investors, whether brand-new orexperienced." -William O'Neil, founder and Chairman, Investor's BusinessDaily "Whilst stock market tomes have come and gone, this remainspopular and in print eighty years on." -GQ magazine First published in 1923, Reminiscences of a Stock Operator isthe most widely read, highly recommended investment book ever.Generations of readers have found that it has more to teach themabout markets and people than years of experience. This is atimeless tale that will enrich your life-and your portfolio.

For the typical American homeowner, Great Houses on a Budget presents case studies from across the country that achieve high style at an affordable cost. Most homeowners can only fantasize about owning and living in beautiful dream homes designed by top architects -- houses that are well beyond the reach of average consumers. This splendidly illustrated volume promises to provide a reality check by presenting beautifully designed houses by the same architects, but with one exception. The houses in this book were designed and built for clients with high standards, as well as modest budgets. Fifteen in-depth case studies display the work of some of today's finest architects in locations ranging from California and Connecticut, to Virginia and Oregon. Each project includes lavish photography accompanied by detailed discussion of the economical construction techniques implemented in each house. With an in-depth look at square footage costs, design techniques, and low-cost building materials, Great Hou

Table of Contents: Introduction by Ernest Mandel Preface (Frederick Engels) BOOK III: THE PROCESS OF CAPITALIST PRODUCTION AS A WHOLE PART ONE: THE TRANSFORMATION OF SURPLUS-VALUE INTO PROFIT, AND OF THE RATE OF SURPLUS-VALUE INTO THE RATE OF PROFIT Chapter 1: Cost Price and Profit Chapter 2: The Rate of Profit Chapter 3: The Relationship between Rate of Profit and Rate of Surplus-Value Chapter 4: The Effect of the Turnover on the Rate of Profit Chapter 5: Economy in the Use of Constant Capital 1. General Considerations 2. Saving on the Conditions of Work at the Workers' Expense 3. Economy in the Generation and Transmission of Power, and on Buildings 4. Utilization of the Refuse of Production 5. Economy through Inventions Chapter 6: The Effect of Changes in Price 1. Fluctuations in the Price of Raw Material; Their Direct Effects on the Rate of Profit 2. Revalua

The New Manager’s Guide and Mentor The Harvard Business Essentials series is designed to provide comprehensive advice, personal coaching, background information, and guidance on the most relevant topics in business. Whether you are a new manager seeking to expand your skills or a seasoned professional looking to broaden your knowledge base, these solution-oriented books put reliable answers at your fingertips. Decision making is a critical part of management, and bad choices can damage careers and the bottom line. This book offers the tools and advice managers need to avoid common biases and arrive at and implement decisions that are both sound and ethical.