The award-winning guide to business negotiation used by topnegotiators and training programs all over the world—completelyupdated and revised As director of the renowned Wharton Executive NegotiationWorkshop, Professor G. Richard Shell has taught thousands ofbusiness leaders, administrators, and other professionals how tosurvive and thrive in the sometimes rough-and-tumble world ofnegotiation. His systematic, step- by-step approach comes to lifein this book, which is available in over ten foreign editions andcombines lively storytelling, proven tactics, and reliable insightsgleaned from the latest negotiation research. This updated edition includes: ? A brand-new “Negotiation I.Q.” test designed by Shell and usedby executives at the Wharton workshop that reveals each reader’sunique strengths and weaknesses as a negotiator ? A concise manual on how to avoid the perils and pitfalls ofonline negotiations involving e-mail and instant messaging ? A detailed look at how gender and cultu

Three young doctors-their hopes, their dreams, their unexpected desires... Dr. Paige Taylor: She swore it was euthanasia, but when Paige inherited a million dollars from a patient, the D.A. called it murder. Dr. Kat Hunter: She vowed never to let another man too close again-until she accepted the challenge of a deadly bet. Dr. Honey Taft: To make it in medicine, she knew she'd need something more than the brains God gave her. Racing from the life-and-death decisions of a big major hospital to the tension-packed fireworks of a murder trial, Nothing Lasts Forever lays bare the ambitions and fears of healers and killers, lovers and betrayers. And proves once again that no reader can outguess Sidney Sheldon, the master of the unexpected.

The book that shows how to get the job done and deliver results . . . whether you're running an entire company or in your first management job Larry Bossidy is one of the world's most acclaimed CEOs, a man with few peers who has a track record for delivering results. Ram Charan is a legendary advisor to senior executives and boards of directors, a man with unparalleled insight into why some companies are successful and others are not. Together they've pooled their knowledge and experience into the one book on how to close the gap between results promised and results delivered that people in business need today. After a long, stellar career with General Electric, Larry Bossidy transformed AlliedSignal into one of the world's most admired companies and was named CEO of the year in 1998 by Chief Executive magazine. Accomplishments such as 31 consecutive quarters of earnings-per-share growth of 13 percent or more didn't just they resulted from the consistent practice of the discipline of execution: understandi

Gerber has had great success with his previous E-Myth books, and this is the sixth in the series. The E-Myth posits that, because most professional business owners are successful in their field, they assume they are going to be successful entrepreneurs as well, and this assumption often leads to failure. In doctors' harried world, time is at such a premium that the ability to work on their practice (Systems Thinking) is usually superseded by the need to continue working in their practice (Tactical Thinking). As a result, the practice suffers, with patients frustrated by waiting, a tense and impatient staff, and poor cash flow. The E-Myth teachings show the doctor how to regain control over her practice, not by trying to manage people better (which is impossible) but by creating a repeatable system that anyone can follow to success. By focusing and creating a sound business plan, the physician creates a supportive environment for himself, his staff, and his patients, which allows him to get back to what he doe

With major financial scandals popping up in greaternumbers—and with more inevitably on the way—it has never been moreimportant for you to understand what dishonest companies do totrick investors. Since the early 1990s, FinancialShenanigans has been helping investors unearth deceptivefinancial reporting at the most critical time— before they suffermajor losses. Now, the third edition broadens its focus to include thenewest, most sophisticated techniques companies use to misleadinvestors.

Though Sharma rejects the guru label, it's hard not to think of the CEO of the training and coaching firm Sharma Leadership International that way after reading this slim volume of leadership and life advice. In two-page chapters with catchy titles and memorable anecdotes, this author of five bestsellers (The Monk Who Sold His Ferrari, etc.) dishes out wisdom for white-collar professionals on everything from goal setting and time management to figuring out your talents. In a chapter called "Harvey Keitel and Windows of Opportunity," he tells how he saw the Reservoir Dogs star and walked in the other direction—not toward him, as he has with most celebrities—and his regret over not seizing that opportunity. In "Your Schedule Doesn't Lie," Sharma highlights the need to schedule things you really want to do in your life. In "Sell Your Desk," he advocates getting out of the office to become a better performer in business. A keen observer of life and business, Sharma frames his wisdom in a friendly, accessible

McKinsey & Company is the most respected and most secretive consulting firm in the world, and business readers just can't seem to get enough of all things McKinsey. Now, hot on the heels of his acclaimed international bestseller The McKinsey Way, Ethan Rasiel brings readers a powerful new guide to putting McKinsey concepts and skills into action The McKinsey Mind. While the first book used case studies and anecdotes from former and current McKinseyites to describe how "the firm" solves the thorniest business problems of their A-list clients, The McKinsey Mind goes a giant step further. It explains, step-by-step, how to use McKinsey tools, techniques and strategies to solve an array of core business problems and to make any business venture more successful. Designed to work as a stand-alone guide or together with The McKinsey Way, The McKinsey Mind follows the same critically acclaimed style and format as its predecessor. In this book authors Rasiel and Friga expand upon the lessons found in The McKinse

"[T]he core of the matter is always about changing the behavior of people, and behavior change happens in highly successful situations mostly by speaking to people's feelings. This is true even in organizations that are very focused on analysis and quantitative measure-ment, even among people who think of themselves as smart in an M.B.A. sense. In highly successful change efforts,people find ways to help others see the problems or solutions in ways that influence emotions, not just thought. Feelings then alter behavior sufficiently to overcome all the many barriers to sensible large-scale change. Conversely, in less successful cases, this seeing-feeling-changing pattern is found less often, if at all." -- FROM THE PREFACE 作者简介： John P.Kotter, world-renowned expert on leadership at the Harvard Business School, is the author of many books,including the award-winning, best-selling Leading Change.Dan S.Cohen is a Principal with Deloitte Consulting

With over 200 sumptuous photographs, Fashion Retail reveals how the world’s top labels (including Prada, Hèrmes, Alexander McQueen, Stella McCartney and Louis Vuitton) have revolutionised fashion-retail design. Since the late 1990s, designers have realised that the perfect showcase for their cutting-edge clothes are inspirational, innovative stores, created by like-minded architects and interior designers. From London, Paris and Milan to New York and Tokyo, shops are being refitted in a whole range of styles from fantastical 1970s-inspired futurism to pure minimalism. Like the clothes, the emphasis is on the ingenious use of both new and classic materials, with surprising angles and unexpected inspirations. With a new preface and 28 of the latest, beautiful, fashion-retail stores designed by architects such as Rem Koolhaas, Thomas Heatherwick, Renzo Piano, Marc Newson, Future Systems and Herzog & de Meuron, this new edition of the highly acclaimed Fashion Retail shows how the top labels in the world

The Book of the Courtier (1528) is a series of fictional conversations by courtiers of the Duke of Urbino that takes place in 1507, while Castiglione was himself attaché to the Duke. Today the Book remains the most reliable and illuminating account of Renaissance court life and of what it took to be the "Perfect Courtier" and "Court Lady." The Singleton translation—the most acclaimed and accurate available-is accompanied by annotations. "Criticism" features ten essays on The Book of the Courtier, which represent the best interpretations from the United States, Italy, and England including the backgrounds-rich essays by Amedeo Quondam and James Hankins. A Selected Bibliography, a Chronology, and an Index are included. No other series of classic texts equals the caliber of the Norton Critical Editions. Each volume combines the most authoritative text available with the comprehensive pedagogical apparatus necessary to appreciate the work fully. Careful editing, first-rate translation, and thorou

The 2005 Pfeiffer Annual: Consulting is a ready-made toolkit of ideas, methods, techniques, and models that assist and support your work as an organizational consultant. The materials provide a highly accessible means of interacting with a variety of systems and processes as diverse as collaborative work systems and executive coaching to strategic planning and organization development. The book is divided into four sections: Experiential Learning Activities (ELAs); Editor’s Choice, Inventories, Questionnaires, and Surveys; and Articles and Discussion Resources. ELAs are the mainstay of the Annual and cover a broad range of consulting topics. The activities are presented as complete and ready-to-use designs for working with groups; facilitator instructions and all necessary handouts and participant materials are included. 作者简介： Elaine Biech is the author of more than a dozen articles and books, including The Business of Consulting, Marketing and Selling Your Consulting Services, and The Consu

Any successful leader will tell you: Giving a strong presentation is the most immediate and powerful way to set goals, form strategies, and sell your vision-to both internal and external audiences. Perfect Phrases for Executive Presentations not only tells you how to plan and deliver your address, but also provides phrases for every part of the speech or presentation. Organized by speech type and audience, you'll be walked through the beginning, middle, and end of a speech, giving you effective phrases to use. This invaluable book includes

The aim of this book is primarily to enable those wanting to invest in coaching to be able to do so in the most effective way whether they are doing this as an organisation or as an individual. It illustrates the impact coaching can have and identifies changes in leadership and management demands and expectations. We consider what a coachee gets out of coaching, different formats for coaching and its potential value at Board level, including for the Chief Executive Officer, and for other individuals or groups such as new recruits or those who have just been promoted. We look at the difference between coaching and mentoring and the potential benefits that both can have, especially in combination. We look at how coaching programmes can be introduced effectively and how a leader might introduce coaching in their organisation. We address the international dimension with many organisations looking to ensure that leadership is based on similar values throughout its global reach. This book is unashamedly about busin

100 Ways to Motivate Others is the culmination of many years of successful leadership coaching and training by best-selling author Steve Chandler and attorney Scott Richardson, and the natural follow-up to Steve's two previous best-sellers-100 Ways to Motivate Yourself and Reinventing Yourself. Chandler and Richardson have crafted a vital, user-friendly, inspirational guide for executives, managers, and professionals...and those aspiring to reach their level. Breakthrough concepts, such as "Don't manage people, manage agreements," abound in this book of short takes for the time-challenged leader. 100 Ways to Motivate Others draws on the success of live workshops, seminars, and personal coaching programs on communications and leadership. These seminars, done for such organizations as Banner Health, General Dynamics, Scripps Hospital, Wells Fargo Banks, Bristol-Myers Squibb, and M&I Banks, appeal to managers, teachers, parents, CEOs, and coaches everywhere. 作者简介 Steve Chandler is a keyno

Meet Justin Campbell. He's a new MBA graduate who's landed ajob with a strategy consultancy. His engagement team is on amission: help HGS Inc., a specialty chemicals firm, define andexecute a strategy for exploiting a textile technology the companydeveloped. Justin and his team deploy state-of-the-art strategytools to analyze the attractiveness of potential markets for thetechnology. But they soon realize the tools don't help them grapplewith the human side of strategy--including political forcesswirling within HGS. Everyone involved in the engagement is biasedand insecure, brilliant and hardworking, selfish and lazy, loyaland dedicated. Justin and his cohorts aren't "real"--"What I Didn'tLearn in Business School" is a business novel. But they'rerealistic: they're just like us. Their story reveals thelimitations of strategy tools and demonstrates tactics fornavigating the messy, human dynamics that can make or break acompany's strategy efforts. This engaging book uses the power ofstory to present poten

Business rules management system (BRMS) is a software tools that work alongside enterprise IT applications. It enables enterprises to automate decision-making processes typically consisting of separate business rules authoring and rules execution applications. This proposed title brings together the following key ideas in modern enterprise system development best practice. The need for service-oriented architecture (SOA). How the former depends on component-based development (CBD). Database-centred approaches to business rules (inc. GUIDES). Knowledge-based approaches to business rules. Using patterns to design and develop business rules management systems Ian Graham is an industry consultant with over 20 years. He is recognized internationally as an authority on business modelling, object-oriented software development methods and expert systems. He has a significant public presence, being associated with both UK and international professional organizations, and is frequentl

The idea here is to promote leadership in the workplace based on the examples set by Christ in the New Testament. The concept of servant-leadership makes sense in this context, for Jesus recruited his disciples to carry on his teachings in his absence, and his method was wildly successful. When the authors break down the approaches step-by-step, their presentation goes astray by trying to shoehorn a dramatic story around the solid business advice. Eventually, the authors figure out that business people are more likely to be affected by the methods of the servant-leadership approach than characters enjoying a barbecue at the lake, and there are some helpful charts and graphs tracing the development of the mostly practical business approach. Short and quick to read as it is, the book could have been more concise and could have relied more on the practical use of its methods.

In his previous books, noted management consultant Glenn Shepard showed managers how to get the most from their workforce. Now, in How to Be the Employee Your Company Can't Live Without, Shepard shows employees how to get the most from themselves, their jobs, and their careers. This practical, actionable guide explains what today's managers are really looking for in employees, what they place the highest value on, and how employees can surpass expectations to gain raises and promotions. Based on common-sense principles that will work for anyone in any career, this practical, real-world guide shows you how to: Answer the one question that will immediately make you a highly valued employee Excel in your job by simply showing your employer how much you care about your job Create job security by earning a reputation as the most reliable person around Learn the right way to make mistakes Develop the kind of professional work ethic that gets you promoted Be the problem-solver companies are looking for

Competitive advantage. The value chain. Five forces. Industrystructure. Differentiation. Relative cost. If you want tounderstand how companies achieve and sustain competitive success,Michael Porter’s frameworks are the foundation. But while everyonein business may know Porter’s name, many managers misunderstand andmisuse his concepts. Understanding Michael Porter sets the record straight, providingthe first concise, accessible summary of Porter’s revolutionarythinking. Written with Porter’s full cooperation by Joan Magretta,his former editor at Harvard Business Review, this new bookdelivers fresh, clear examples to illustrate and update Porter’sideas. Magretta uses her wide business experience to translate Porter’spowerful insights into practice and to correct the most commonmisconceptions about them—for instance, that competition is aboutbeing unique, not being the best; that it is a contest overprofits, not a battle between rivals; that strategy is aboutchoosing to make some

On March 16, 2008, Alan Greenberg, former CEO and current chairman of the executive committee of Bear Stearns, found himself in the company’s offices on a Sunday. More remarkable by far than the fact that he was in the office on a Sunday is what he was doing: participating in a meeting of the board of directors to discuss selling the company he had worked decades to build for a fraction of what it had been worth as little as ten days earlier. In less than a week the value of Bear Stearns had diminished by tens of billions of dollars. As Greenberg recalls, "our most unassailable assumption—that Bear Stearns, an independent investment firm with a proud eighty-five-year history, would be in business tomorrow—had been extinguished. . . . What was it, exactly, that had happened, and how, and why?" This book provides answers to those questions from one of Wall Street’s most respected figures, the man most closely identified with Bear Stearns’ decades of success. The Rise and Fall of Bear Stearns is Alan

Supply chain management is a broader concept than logistics and extends beyond the company to all branches in the supply chain, including vendors, customers, carriers, facilitators, and channel intermediaries. An in-depth understanding of supply chain fundamentals is imperative to create real value for the customers. Bowon Kim’s Supply Chain Management examines the issues of effective SCM from the perspective of a dynamic organization, offering theoretical and empirical knowledge to effectively manage this interlocking series of transactions. Key decision dimensions are analyzed to better appreciate and manage the interrelationships between the critical elements of any SCM strategy: configuration, connection, inventory, and logistics. Each element is reviewed to understand its dynamics and how it interacts with other factors to influence the overall performance of the supply chain. All linkages are scrutinized, from the optimum characteristics of supply chain coordination to innovative collaboratio

Few marketers recognize the extraordinary range of metrics now available for evaluating their strategies and tactics. In Marketing Metrics, four leading researchers and consultants systematically introduce today's most powerful marketing metrics. The authors show how to use a "dashboard" of metrics to view market dynamics from various perspectives, maximize accuracy, and "triangulate" to optimal solutions. Their comprehensive coverage includes measurements of promotional strategy, advertising, and distribution; customer perceptions; market share; competitors' power; margins and profits; products and portfolios; customer profitability; sales forces and channels; pricing strategies; and more. You'll learn how and when to apply each metric, and understand tradeoffs and nuances that are critical to using them successfully. The authors also demonstrate how to use marketing metrics as leading indicators, identifying crucial new opportunities and challenges. For clarity and simplicity all calculations can be

How to Plan and Execute Strategy walks professionals through 24 essential steps for creating and executing sound, profit-driven corporate strategy, understanding strategic options, implementing plans and measuring performance.

If 75 percent of all mergers fail, what makes the other 25percent succeed? Mergers, acquisitions, and alliances are more vital today thanever before in driving business success. This indispensible guideoffers proven strategies and sound solutions to the multitude ofintegration issues that inevitably arise, and shows how to create acombined business that meets its strategic and financialobjectives, competes better, and offers personal and organizationalenhancements. Dubbed "merger mavens" by Fortune magazine, theauthors report lessons learned from their experience in over 100combinations. Executives, managers, and employees alike—in allindustries and sectors—will find useful examples, strategies, andtools here.