In the rapidly changing world of business, close calls and near misses are not uncommon. Obtaining the managerial skills and tools to effectively manage or avoid these crises is critical to the survival and success of your organization. Harvard Business Review on Crisis Management highlights leading ideas on how to deal with difficult situations, crises, and other sensitive topics in a business environment.在瞬息万变的商界中，掌握有效的管理或是避免危机的管理技能和方法，对一个机构的生存和成功是至关重要的。本书收集的八篇文章阐述了如何处理商业环境中的一些困难情况、危机和其他敏感问题的*理念。
作为一本连续发行了8版的人力资源管理教科书，《人力资源管理(从战略合作的角度第8版)》自然有其独到之处。它不仅全面地论述了一般人力资源管理的各个方面，而且具有视角独特、紧扣当代课题、材料丰富、案例新颖、论述生动活泼、注重培养学生实际工作能力等特点。特别是书中所提出的人力资源管理三驾马车（即专职人事管理人员、部门经理和员工要对人力资源工作齐抓共管）的概念，将企业的所有利益相关人都看作是人力资源管理的战略合作伙伴的论述，以及系统处理当前企业最新的面临的团队工作、员工多样化、战略改革和全球化对人力资源管理所提出的挑战等问题，更是《人力资源管理(从战略合作的角度第8版)》不可不读的点睛之笔。 《人力资源管理(从战略合作的角度第8版)》适用于作为大专院校高年级本科生和研究生的人力资源管理教
BMW is perhaps the most admired carmaker in the world— renowned for a level of luxury and performanec that inspires neat-fanatical loyalty in its customers.While other carmakers struggle whth falling sales even with hefty rebates,BMW can't seem to make cars fast enough.Combining world-class engineering,intellingent management,and a unique corporate culture ,BMW produces consistently superior cars that are the most benchmarked vehicles in the industry.
Franchising offers new business owners the opportunity to experience personal growth and business success with the advantages of both local and national support from a franchisor. Streetwise Achieving Wealth Through Franchising provides all the necessary information you need to become a successful franchisee, including: How to choose and research the franchise options available A thorough explanation and discussion of the Uniform Franchise Offering Circular An overview of contracts-what clauses to expect, what questions to ask, negotiable points, and supplemental agreements A breakdown of fees to be aware of-from the obvious initial franchising fee to the obscure site selection assistance fee Recruitment, hiring techniques, and performance evaluations that lead to high profits and low turnover And much more! The authors have over 20 years of experience in franchising, and their easy-to-read approach makes it possible for any potential franchisee to make solid, informed decis
The new Color Atlas and Synopsis of Clinical Ophthalmology Series is a unique combination of text, quick reference, and color atlas, covering every essential sub-specialty in Ophthalmology including pediatrics. Each title features more than 150 color illustrations throughout and a short, succinct format which in most cases, includes: Epidemiology and Etiology, History, Physical Examination, Differential Diagnosis, Laboratory and Special Examinations, Diagnosis, Prognosis, and Management.
Every decision made by every manager has financial implications. What are they, and how can the manager without a numbers background understand those implications? The first step is to understand the basics - from the basic vocabulary to financial statements to cash flow to valuation. J. Fred Weston, faculty leader of financial management programs at UCLA's Anderson School of Management, walks readers through the essential elements of this important area in Finance and Accounting for Nonfinancial Executives, one of the lead-off titles in the McGraw-Hill Executive Education Library. Weston puts the reader on the path to understanding with an introduction of accounting, including the regulations and financial statements that shape the field. He shows readers how to use balance sheets, income statements, and statements of cash flow. Real-world examples and case studies will help the reader visualize the importance of these documents in everyday business life. He also discusses the three main reporting measures a
The muddled state of thinking on the qualities of a good manager is reflected in this uneven collection of papers reprinted from the Harvard Business Review. The best of them are the most prosaic. Carol A. Walker pinpoints some of the common people-management mistakes made by rookie managers; Steven Berglas warns of the damage caused by Svengali-like executive coaches who impose superficial managerial nostrums and overlook or exacerbate deeper psychological problems; and in the collection's high point, William Oncken, Jr. and Donald L. Wass give a funny and perceptive account of the ways subordinates shift their problems onto their supervisors' shoulders. Other selections are less substantive: "The Making of a Corporate Athlete" includes tips on diet, weight-training and "spiritual capacity," while an esoteric round-table of leadership experts mixes vague talk of managerial "vision" with the latest results in primatology. Confusion reigns even on such a basic issue as managerial time wasting. A leadershi
A big-picture guide to the financial information that really matters, and how investors can use it~Fed chairman Alan Greenspan's infamous, packed-beyond-capacity briefcase has for years represented the definitive behind-thescenes collection of market-moving financial knowledge and economic reports. Inside Greenspan's Briefcase breaks the seal, examining the essential reports, data, and numbers that investors must know, and explaining what they generally mean to market insiders. A guide to determining which information bites are important, and then uncovering clues within those key reports and data, it helps investors look beyond chat-room gossip and media noise to make informed and profitable decisions. Robert Stein, a leading voice in today's financial community, explains how news and reports affect investor sentiment and market activity, and provides individual investors with an enhanced and finely honed awareness of global macroeconomic issues as well as the more personal issues that affect long-term fina
In the same right-to-the-point, no-nonsense style that was a hallmark of Positioning, this sequel squares off against critical marketing challenges such as how to make sure your message gets through in an era of information overload. 在推出“有史以来对美国营销影响*”的《定位》15年之后，作者又出版了刷新之作《新定位》。本书主要围绕三大核心话题展开： 一、“如何寻找好的定位”。作者借鉴心理学及生命科学的*成果，提出营销定位的诸种心理原则及其误区。 二、“如何进行再定位”。竞争与变化的需要，你不可能一劳永逸地为自己定位，在适当的时机“再定位”是成功的保证。书中进行了大量的案例研究，具体展示和讨论“再定位”的要素与方法。 三、积25年的营销企划与咨询经验，作者总结了一整套的“商业诀窍”，其直面问题的实用性和布满例证的实战性，让你在具体的企业经营中受用无穷。 自从杰克
The new Color Atlas and Synopsis of Clinical Ophthalmology Series is a unique combination of text, quick reference, and color atlas, covering every essential sub-specialty in Ophthalmology including pediatrics. Each title features more than 150 color illustrations throughout and a short, succinct format which in most cases, includes: Epidemiology and Etiology, History, Physical Examination, Differential Diagnosis, Laboratory and Special Examinations, Diagnosis, Prognosis, and Management.
Corporate Governance explores how directors must deal with internal events from strategy formulation to executive compensation, and external events from hostile takeover attempts to shareholder activism.在亚洲风暴，美国安然事件后，大量财务信息不透明、股东权益受损问题的出现，促使投资大众的注意焦点转向公司的治理水平。著名的麦肯锡管理顾问公司曾经调查指出：好的公司治理可以带来20%以上的额外价值。 本书的作者群来自美国著名的达顿商学院，兼具企管理与商务实践。这使本书切中强化董事会职能这一公司治理核心，从法律、道德和实际运营等多方面来检视董事会功能不够，导致企业效益下降，动荡不安的状况，并从董事会实施有效管理这一关键角度出发，为各行各业的董事、经理人、投资者提供实用而见解不凡的阐述。 事实上，公司治理不仅与高层经理、董事会或监事会直接相关，更与公司投资
本书不仅涵盖了所有商务沟通的基本原则和技巧，还论述了伦理道德、文化差异、法律以及技术进步等对商务沟通的影响。本书是商务基础知识的大全，不仅能使读者学到地道的商业英语写作方法，而且能有助于读者熟悉西方的商业沟通技巧，从而更能在各种商业沟通场景中做到游刃有余。
It shook up the world of marketing with all the force of a 20-megaton bomb, and now, two decades later, Positioning is still as fresh and, perhaps, even more relevant, for advertisers in the New Economy. To commemorate the 20th anniversary of the classic book that changed an industry, McGraw-Hill has reunited mavens of marketing Al Ries and Jack Trout to make available to another generation of advertisers the book that forever changed the way advertising is done. The 20th Anniversary Edition features commentary from the authors that offers fresh insight into why "positioning" a product in a prospective customer's mind is still the most important strategy in business. Ries and Trout look back over two decades of campaigns, offering penetrating analyses of some of the most phenomenal successes and unbelievable failures in advertising history. 作者简介： Al Ries (Roswell, GA) is Chairman of Ries & Ries, Focusing Consultants. Jack Trout (Greenwich, CT) is Chairman of Trout & Partners. Authors
本书的前几版都获得了很大成功，是世界范围内广泛采用的电子商务教材。在前一版的基础上，本书详细解释了电子商务的持续演进和发展。为了反映经济变化以及相应的商业的发展，本书重点强调了收益增加和交易成本降低模型，介绍了近的技术发展，包括在电子商务领域覆盖率不断增长的无线技术 (m-commerce) 。本书内容丰富，论述严谨，每一章都引入*的灵活运用技术和真实商业案例来增强教育价值，清晰地介绍了电子商务概念以及不断涌现的新技术，包含及时的内容总结、术语汇总和大量练习题。本书提供在线网络支持，为学习本书的读者提供丰富的在线实例。 本书适合作为高等院校相关专业的电子商务课程教材，也可供从事电子商务的专业人士参考。
Students need exposure to cases to pass the USMLE Step 2 and the internal medicine shelf exam. This book presents 60 clinical cases illustrating essential concepts in internal medicine. Perfect for the clerkship and the USMLE Step 2, each case includes an extended discussion, definitions of key terms, clinical pearls, and USMLE-style review questions. This interactive learning system helps you to learn instead of memorize. *60 internal medicine cases with complete discussions； *Clinical pearls highlight key points； *USMLE-style comprehension questions with each case； *Primer on how to approach the patient； *Proven learning system improves shelf exam scores。
The Harvard Business Review paperback series is designed to bring today's managers and professionals the fundamental information they need to stay competitive in a fast-moving world. Here are the landmark ideas that have established the Harvard Business Review as required reading for ambitious business people in organizations around the globe. Harvard Business Review on Leadership gathers together eight of the Harvard Business Review's most influential articles on leadership, challenging many long-held assumptions about the true sources of power and authority. Articles include: The Manager's Job: Folklore and Fact by Henry Mintzberg; What Leaders Really Do by John P. Kotter; Managers and Leaders: Are They Different? By Abraham Zaleznik; The Discipline of Building Character by Joseph L. Badaracco, Jr.; The Ways Chief Executive Officers Lead by Charles M. Farkas and Suzy Wetlaufer; The Human Side of Management by Thomas A. Teal; The Work of Leadership by Ronald A. Heifetz and Donald L. Laurie; and Whatever Happ
If management is an art, then surely Jack Welch has proved himself a master painter." - BusinessWeek~~Boardroom legend Jack Welch is widely regarded as one of the most effective CEOs in business history. Welch s groundbreaking programsùincluding Six Sigma and Work-Outùalong with his numerous strategies on business leadership have helped transform GE into the global benchmark for maximized productivity and labor efficiency.~~Now, The GE Way Fieldbook explains how you can implement the same programs that helped turn GE into a $100 billion juggernaut. Drawing from his unprecedented access to GE s top-level corridors of powerùincluding a never-before-published full-length interview with Jack Welchùveteran business author Robert Slater packs innovative strategies, easy-to-use diagnostic exercises, detailed questionnaires, and more into the most hands-on, applications-oriented book ever written on General Electric. Only in The GE Way Fieldbook will you find:~~*"The Boca Raton Speeches"ùNever-before-seen excerp
Tucked away in one of Europe's most far-flung corners, the Finnish Nokia Corporation has emerged in the past decade from near-obscurity to become a global powerhouse in mobile communications and a leader in the development of third-generation wireless services. How did they do it? How did the 140-year-old company manage to survive the political upheavals of its age? What re-creations did the company undergo as it moved from forest-industry enterprise to European technology conglomerate to global cellular phone maker--and now, to its latest incarnation, as a mobile Internet vendor? The Nokia Revolution probes behind the company's official, often enigmatic veneer to uncover how Nokia operates, how its chief executives think, and how it listens to the pulse of the market. As such, it is the first strategic study of this extraordinary company, focusing on the way Nokia has built its existing capabilities into competitive advantages. The book probes far beyond the breezy articles and lightweight press release
《信托公司史》是爱德华.坦.布洛克.佩林的著名金融类作品。曾于1916年出版，深入分析了信托公司成立和发展的历史，受到广泛关注。此后多次再版。
Most organizations struggle with the question of leadership. How do you identify leaders in the making? How do you train them, taking into account their unique strengths and weaknesses? This collection of articles examines the ways in which managers and executives develop as leaders, and then helps readers apply successful tactics in real-life settings. Using innovative as well as time-honored approaches, Harvard Business Review on Developing Leaders guides readers through the challenges of leadership development.
With the increasing globalization of brands, effective brand management in differentiating products has become even more essential. This helpful volume provides the latest strategies for maximizing the value of your brands and products. Articles include: "Building Brands Without Mass Media" by Erich Joachimsthaler and David A. Aaker, "Brands vs. Private Labels: Fighting to Win" by John A. Quelch and David Harding, "How Do You Grow a Premium Brand?" by Regina Fazio Maruca, "Should You Take Your Brand to Where the Action Is?" by David A. Aaker, "Extend Profits, Not Product Lines" by John A. Quelch and David Kenny, "The Logic of Product-Line Extensions" Perspectives from the Editors, "Can This Brand Be Saved," by Regina Fazio Maruca, "Your Brand's Best Strategy" by Vijay Vishwanath and Jonathan Mark. The Harvard Business Review Paperback Series is designed to bring today's managers and professionals the fundamental information they need to stay competitive in a fast-moving world. Here are the landmark ideas
