This second edition of Rosemary Caffarella's classic book, Planning Programs for Adult Learners, offers a concrete how-to guide and resource book for planning educational and training programs for adults in a variety of settings, from the corporate sector to educational organizations. This thoroughly revised and expanded resource includes a wealth of new material and fresh examples including the significance of discerning the planning context, the importance of addressing power dynamics and ethical issues encountered in the planning process, and current information about incorporating technology into the development and practice of adult education and training programs.

The path to your professional success starts with a criticallook in the mirror. If you read nothing else on managing yourself,read these 10 articles. We've combed through hundreds of HarvardBusiness Review articles to select the most important ones to helpyou maximize yourself. HBR's 10 Must Reads on Managing Yourself willinspire you to: - Stay engaged throughout your 50+-year worklife - Tap into your deepest values - Solicit candid feedback - Replenish physical and mental energy - Balance work, home, community, and self - Spread positive energy throughout yourorganization - Rebound from tough times - Decrease distractibility and frenzy - Delegate and develop employees' initiative

If you're ever favored enough to catch a few minutes of a corporate CEO's time, and feel bold enough to ask what their job entails, chances are you'll hear something lofty about developing strategy, empowering employees, seeing the big picture. But if you ask to see their calendar for the past month, you'll probably find they've spent very little, if any, time doing those things. The look-at-last-month's-calendar trick was devised by Donald Laurie, a Boston-based management consultant, to help top executives figure out how best to lead their companies. Laurie sees a leader as the person who climbs out on the balcony and sees the company from above, the one who sees how all the parts connect to make a smoothly running machine. At the same time, if the leader stays up on that balcony for too much of the day, he or she can't hear the grumbling below. And what's being grumbled about is often the information that could save the CEO's job. As an example of this, Laurie relates the story of Xerox Corp. when it

Prospecting for new customers is a key part of everysalesperson's job-and perhaps the most challenging part. Yourleads, your approach, your timing, everything needs to be perfect.That's why you need Perfect Phrases for Lead Generation by renownedsales guru Bill Brooks. He's assembled a winning collection ofproven sales strategies for the 21st century-each linked withappropriate phrases for every customer scenario. Using his surefireselection of targeted phrases, you'll learn how to: Identify the 25 types of clients-and customize your words to winthem over Master the 10 principles of direct prospecting-using the rightphrases to turn cold calls into cash Expand your customer base-and grow your sales-faster, bigger, andbetter Filled with hundreds of ready-to-use phrases, specific salespitches, new communication tools, and other networking secrets,this invaluable handbook puts all the tricks of trade at yourfingertips. 作者简介： Bill Brooks is CEO of The Brooks Group, on

The international bestseller The Toyota Way explained the company's success by introducing a revolutionary 4P model for organizational excellence-Philosophy, People, Process, and Problem Solving. Now, in Toyota Culture, preeminent Toyota authorities Jeffrey Liker and Michael Hoseus reveal how Toyota selects, develops, and motivates its people to become committed to building high-quality products-and how you can do the same for your company. Toyota Culture examines the “human systems” that Toyota has put in place to instill its founding principles of trust, mutual prosperity, and excellence in its plants, dealerships, and offices around the world. Beginning with a look at the evolution of the Toyota culture and why its people are the heart and soul of the Toyota Way, the authors explain the company's four-stage process for building and keeping quality people: Attract, Develop, Engage, and Inspire.

A wise manager knows that success only comes with operational excellence that is properly aligned with strategy. The challenge is knowing what actions to take and when to take them-navigating without knowing the impact of your actions on the bottom line is a risk you can't afford to take. Profit Mapping delivers a forward-looking management decision tool that allows you to proactively navigate business strategy and execution. The authors' exclusive ProFITMAP method is a navigation system for operations that has been used successfully with leading businesses such as Ford Motor Company and General Motors. It enables you to test the impact of any number of factors on operational execution-from product demand and mix changes to process and technology changes to resource limitations-prior to taking any action. ProFIT-MAP helps you make informed process and product decisions and reach your operational and product objectives by answering the following questions: Can it be done? Is it possible? If not, then wha

This provocative book by a Japanese executive shows that the keys to business success in the West are the proven techniques of the Far East successful strategic planning and its conservative execution. Strategy in the classic military sense is deploying your forces to achieve a competitive advantage. Concentrating on the thought processes behind Japan's successful strategic thinking, this book describes what strategic thinking is and presents concepts and concrete examples for its application. Only by integrating the three C's in a strategic triangle Customer, Competitor, and Company can sustained competitive advantage exist. Business managers at all levels can benefit from this 'how to think about it' guide by developing profitable and creative strategies.

The essential guide to seamless product management for today’sfluid, unpredictable business world Long considered the most useful and insightful guide of its kind,The Product Manager’s Handbook has been fully revised and updatedto give you the edge in today’s challenging business landscape. Itfeatures expanded coverage of product development processes,intelligence-gathering techniques (including social media), and agreater emphasis on international issues. This indispensable resource proves that the techniques and toolsproduct managers use are similar—regardless of what industry theywork in and what kind of products they manage. Simply put, thisbook has everything you need for superior job performance—whetheryou manage consumer or business-to-business products created by anorganization that is hierarchical or horizontal. The Product Manager’s Handbook shows you how to integrate yourorganization’s disparate segments into a cooperative,results-focused unit that produces sa

What do Bill Gates, Henry Ford, J. P. Morgan, Mary Kay Ash, and Walt Disney all have in common? Uncompromising vision, a willingness to take risks, and exceptional business acumen. Not only did these individuals amass great fortunes, they revolutionized the business world and helped shape society as we know it. Theirs are just a few of the stories collected in this anthology of commercial ingenuity. Drawing on a wealth of sources, this priceless collection brings to life extraordinary achievements, many of them forgotten or little known: how Robert Morris, the preeminent merchant of the eighteenth century, financed the American Revolution with his personal credit; how Ray Kroc used a shrewd real estate strategy to turn a faltering hamburger franchise operation into the McDonald's fast food empire; and how Mary Kay Ash built a billion-dollar direct sales cosmetics company by preaching a message of economic empowerment to women. Enlightening and fascinating, Forbes(r) Greatest Business Stories

The world has changed dramatically since the classic, internationally bestselling The 7 Habits of Highly Effective People was published, influencing tens of millions. The challenges and complexity we all face in our relationships, families, professional lives and communities are of an entirely new order of magnitude. In order to thrive, innovate, excel and lead in what Covey calls the new Knowledge Worker Age, we must build on and move beyond effectiveness...to greatness.Accessing the higher levels of human genius and motivation in today's new reality requires a sea change of new thinking -- a new mind-set, a new skill-set, a new tool-set -- in short, a whole new habit.

Real estate titan, bestselling author, and TV impresario Donald J. Trump reveals the secrets of his success in this candid and unprecedented book of business wisdom and advice. Over the years, everyone has urged Trump to write on this subject, but it wasn’t until NBC and executive producer Mark Burnett asked him to star in The Apprentice that he realized just how hungry people are to learn how great personal wealth is created and first-class businesses are run. Thousands applied to be Trump’s apprentice, and millions have been watching the program, making it the highest rated debut of the season. In Trump: How To Get Rich, Trump tells all–about the lessons learned from The Apprentice, his real estate empire, his position as head of the 20,000-member Trump Organization, and his most important role, as a father who has successfully taught his children the value of money and hard work. With his characteristic brass and smarts, Trump offers insights on how to invest wisely impres

Mega-bestselling author Ken Blanchard and celebrated businessleaders Don Hutson and Ethan Willis present an inspiring story thatreveals the secrets to becoming a successful entrepreneur. In THE ONE MINUTE ENTREPRENEUR, Ken Blanchard (coauthor of the #1bestselling business classic The One Minute Manager), Don Hutson,CEO of U.S. Learning, and Ethan Willis, CEO of Prosper Learning,tell the inspiring story of one man’s challenges in creating hisown business. Through a powerful and engaging narrative, weconfront many of the typical problems all entrepreneurs face instarting up their business, from finding new sources of revenue tosecuring the commitment of their people and the loyalty of theircustomers. More important, we learn the secrets to becoming asuccessful entrepreneur, including how to build a firm foundation,how to ensure a steady cash flow, and how to create legendaryservice. In addition, the book offers invaluable advice, deliveredthrough One Minute Insights, from such entrepreneurs and t

Whether it’s writing a proposal, motivating employees, or reaching out to customers, the Perfect Phrases series has the tools you need for precise, effective communication. Distilling complex ideas into specific phrases that diplomatically and honestly depict the concepts at hand, this invaluable series provides: ·The best techniques to communicate messages and goals in business letters and proposals ·Tips for bringing out the best in every employee in every business ·Dialogues and *s to practice interactions with customers or employees— tailorable to any industry or company culture ·Phrases for each step of the sales process

The guide that defines the results required at eachorganizational level to sustain business success It's not enough to build a company full of people withleadership skills. The Performance Pipeline digs deep into the realwork of executing business results at each leadership layer. Filled with lessons and examples from the author's 40 years ofexperience Shows how to set performance standards, make sure the rightwork is being done, and remove performance barriers Illustrates how leaders can make the transition to the nextlevel and achieve full performance This book gives leaders in any industry an advantage over thecompetition.

Harvard Business Review on Culture and Change provides insights into the confus- ing and often difficult process of changing workplace culture. In this diverse se- ries of articles, the authors examine why people resist change on both the corpo- rate and the individual level, show how passive aversion to cultural problems affects company performance, and provide an actionable framework for trans- forming corporate culture.

Master the Perfect Presentation with Ease The difference between a mediocre and magnificent career usuallyhinges on one simple thing: how you present yourself to management,clients, coworkers, and the public. In Maximize Your PresentationSkills, professional speech and image coach Ellen A. Kaye revealshow you can take your career to the next level by communicatinglike a seasoned business leader. Presented in an easy-to-use Q A format, this indispensableguide answers more than 100 specific questions about publicspeaking, business etiquette, and leadership image, while dozens ofvaluable exercises help you hone your new career skills. Thispowerful and insightful book will help you master these crucialcareer skills and stand out from the crowd, whether you're juststarting out in the business world or have been running a companyfor years. If you don't want to walk up the career ladder, butrather sprint, let the invaluable advice in Maximize YourPresentation Skills be your guide.

Praise for the chief HR Officer "The strategic portfolio of issues addressed and the sage wisdomand perspectives shared make this book a powerful transformationtool." —Jodee Kozlak, executive vice president, Human Resources,Target Corporation "An up-to-the-minute guide as to what is happening to the fieldof human resources through the eyes of those in charge of it."—Peter Cappelli, George W. Taylor Professor of Management anddirector, Center for Human Resources, Wharton School "This is a definitive guide for human resources leaders who areat the frontlines of competitiveness for their organizations."—David A. Rodriguez, executive vice president and chief humanresources officer, Marriott International "This book is a must-read for all HR professionals to understandthe evolution of how far we've come as a function and how much morewe have to contribute to the success of the enterprise." —WilliamJ. Conaty, former senior vice president, Human Resources, GeneralElectric Corporation "This book is a tre

All the essential tools managers could ever need--in one handyguide ""Describes in simple terms the practical tools . . . to achievesuccess."" -- Alan Mulally, President and CEO, Ford MotorCompany Real-world tested, real-world proven in organizations ranging insize from global titans like Boeing and Motorola to mom-and-popsand home businesses, "The Little Black Book of Management" is theideal handbook for busy executives, managers, and entrepreneurslike you. In this unique, practical, and easy-to-use guide, you get nearly100 potent indispensable tools, organized for ease-of-use,including: - Time management - Brainstorming - Presentations -Process management (Six Sigma, balanced scorecard) -Communication/teambuilding Save time and money by tackling in-house such critical tasks asbrand development, marketing mix, breakeven analysis, or evendesigning a business excellence framework. Concise, comprehensive,and organized for immediate access to the right tools for the job,"The Little Black Book of Management"

A detailed look at how Warren Buffett really invests In thisengaging new book, author Prem Jain extracts Warren Buffett'swisdom from his writings, Berkshire Hathaway financial statements,and his letters to shareholders and partners in his partnershipfirms-thousands of pages written over the last fifty years. Jainuncovers the key elements of Buffett's approach that every investorshould be aware of. With "Buffett Beyond Value," you'll learn that,contrary to popular belief, Warren Buffett is not a pure valueinvestor, but a unique thinker who combines the principles of bothvalue and growth investing strategies. You'll also discover whyunderstanding CEOs is more important than studying financialmetrics; and why you need an appropriate psychological temperamentto be a successful investor. Reveals Buffett's multifacetedinvestment principles Discusses how Buffett thinks differently fromothers about portfolio diversification, market efficiency, andcorporate governance Highlights how you can build a diverse andp

"The Big Short" tells a story of spectacular, epic folly. It has taken the world's greatest financial meltdown to bring Michael Lewis back to the subject that made him famous. His international bestseller "Liar's Poker" exposed the greed and carnage of the City and Wall Street in the 1980s; he wrote it as a cautionary tale, but people seem to have read it as a how-to guide. Now, he wants to settle accounts. In this visceral tour to the heart of the financial system, Michael Lewis takes us around the globe and back decades to trace the origins of the current crisis. He meets the people who saw it coming, the people who were asleep at the wheel and the people who were actively driving us all of cliff. How could we have all been so deluded for quite so long? Where did it all start? Was it systemic? Was it avoidable? And who the hell can we blame? Michael Lewis has the answers. No one is better qualified to get to the heart of this labyrinthine story. And no one can make it such an enjoyable ride along the way.

Though this authoritative examination of today's static corporate management systems reads like a business school treatise, it isn't the same-old thing. Hamel, a well-known business thinker and author (Leading the Revolution), advocates that dogma be rooted out and a new future be imagined and invented. To aid managers and leaders on this mission, Hamel offers case studies and measured analysis of management innovators like Google and W.L. Gore (makers of Gore-Tex), then lists lessons that can be drawn from them. He doesn't gloss over how difficult it will be to reinvent management, comparing the new and needed shift in thinking to Darwin's abandoning creationist traditions and physicists who had to look beyond Newton's clockwork laws to discover quantum mechanics. But the steps needed to make such a profound shift aren't clearly outlined here either. The book serves primarily as an invitation to shed age-old systems and processes and think differently. There's little humor and few punchy catchphrases—the b

This is the only official quantitative review for the GMAT from the creators of the test. Anyone preparing for the Graduate Management Admission Test[registered] (GMAT) knows it's important to study with the experts. With The Official Guide for the GMAT Quantitative Review, Second Edition , you'll get questions, answers, and explanations straight from the source. The only official quantitative review for the GMAT Exam, this book targets your study and helps you improve your quantitative skills by focusing on your ability to solve equations, interpret data, coordinate geometry, and determine probability with assurance and ease. Inside, you'll find: 300 actual questions from past GMAT tests, including 75 questions new to this sections on Arithmetic, Algebra, Geometry, Problem Solving, and Data and, questions organized in order of difficulty to save study time. The Graduate Management Admission Council certifies all content so you can trust that you're getting expert guidance as you prepare for the GMAT

The legitimate use of force is generally presumed to be therealm of the state. However, the flourishing role of the privatesector in security over the last twenty years has brought this intoquestion. In this book Deborah Avant examines the privatization ofsecurity and its impact on the control of force. She describes thegrowth of private security companies, explains how the industryworks, and describes its range of customers – including states,non-government organisations and commercial transnationalcorporations. She charts the inevitable trade-offs that the marketfor force imposes on the states, firms and people wishing tocontrol it, suggests a new way to think about the control of force,and offers a model of institutional analysis that draws on botheconomic and sociological reasoning. The book contains case studiesdrawn from the US and Europe as well as Africa and the MiddleEast.

This book describes a major method in modelling the flow ofwater and transport of solutes in the subsurface, a subject ofconsiderable interest in the exploitation and preservation of waterresources. The stochastic approach allows the uncertainty whichaffects various properties and parameters to be incorporated inmodels of subsurface flow and transport. These much more realisticmodels are of greater use in, for example, modelling the transportand build-up of contaminants in groundwater. The volume is based onthe second Kovacs Colloquium organised by the InternationalHydrological Programme (UNESCO) and the International Associationof Hydrological Sciences. Fifteen leading scientists withinternational reputations review the latest developments in thisarea. The book is a valuable reference work for graduate students,research workers and professionals in government and publicinstitutions, interested in hydrology, environmental issues, soilphysics, petroleum engineering, geological engineering and appliedmat