Drive bottom-line results with a powerful company cultureCompanies with strong corporate cultures aren't just good places towork. Powerful corporate cultures have very real payoffs foreveryone involved: employees, shareholders, and stakeholders alike.Culture Connection explains how you can outperform you peers by,first, viewing culture as the organization's most valuable asset,then using it as a strategic competitive advantage to driveresults. Parker explains how values and behaviors play a key rolein making corporate cultures successful; describes how to createthe leadership required to build and maintain the right culture;and offers best practices for measurement and alignment,recruitment and retention, training and development, compensationand benefits, and corporate social responsibility. Marty Parker isthe president, CEO, and founder of Waterstone Human Capital, anexecutive search, professional recruitment, and human capitalconsulting firm. Parker founded "Canada's 10 Most Admired CorporateCulture

Covey fans and booksellers alike will be delighted by this collection, perfect for June gift-giving occasions and destined for a long life. For 10 years, the author's famed Seven Habits of Highly Effective People has influenced countless individuals and organizations worldwideAand sold millions of copies. Conceding that the earlier books may have been long on theory and light on practice, Covey and his team culled thousands of testimonials for examples of the principles in action. The resulting collection of more than 75 true stories will satisfy the full range of Covey constituents. Though the storytelling is always first-person, the focus is consistently on the underlying principle, reinforced by Covey's commentary. Handily arranged by situationAwithin individual, family, community, workplace and educational settingsAand varying in depth and power, the stories offer intriguing and provocative lessons. They are mostly brief and often inspiring, but are by no means simplistic; they readily lend themselves to

An easy-to-understand primer on advanced calculus topicsCalculus II is a prerequisite for many popular college majors,including pre-med, engineering, and physics. "Calculus II ForDummies" offers expert instruction, advice, and tips to help secondsemester calculus students get a handle on the subject and acetheir exams. It covers intermediate calculus topics in plainEnglish, featuring in-depth coverage of integration, includingsubstitution, integration techniques and when to use them,approximate integration, and improper integrals. This hands-onguide also covers sequences and series, with introductions tomultivariable calculus, differential equations, and numericalanalysis. Best of all, it includes practical exercises designed tosimplify and enhance understanding of this complex subject.

Make every day a WOW day for your customers, your staff—andyour bottom line! “In your hands is a manifesto on how Zapposcompletely blew away the standard of delivering a consumer-centricexperience and a revolutionary company culture. Joseph helps us allunderstand how to achieve a little more of that Zappos magic.”—EricRyan, method cofounder and person against dirty “If you’re lookingfor an inspirational path for creating a likable, trustworthy, andwow! organization, you’ve hit the mother lode.”—Guy Kawasaki,former chief evangelist of Apple and author of Enchantment: The Artof Changing Hearts, Minds, and Actions “This book provides aroadmap to a successful business by taking inspiration and examplesfrom one of the most innovative, progressive companies of our time.Don’t just read it; use it.”—Tony Hawk, professional skateboarderand author of HAWK —Occupation: Skateboarder and How Did I GetHere? The Ascent of an Unlikely CEO “Thanks to Joseph Michelli, youcan learn exactly h

From the man the Wall Street Journal hailed as "theguru of Revenue Management" comes revolutionary ways to recoverfrom the after effects of downsizing and refocus your business ongrowth. Whatever happened to growth? In Revenue Management, RobertG. Cross answers this question with his ground-breaking approach torevitalizing businesses: focusing on the revenue side of the ledgerinstead of the cost side. The antithesis of slash-and-burn methodsthat left companies with empty profits and dissatisfiedstockholders, Revenue Management overturns conventionalthinking on marketing strategies and offers the key to initiatingand sustaining growth. Using case studies from a variety of industries, smallbusinesses, and nonprofit organizations, Cross describes no-tech,low-tech, and high-tech methods that managers can use to increaserevenue without increasing products or promotions; predict consumerbehavior; tap into new markets; and deliver products and servicesto customers effectively and efficiently

Knowledge has become the most important factor in economiclife. It is the chief ingredient of what we buy and sell, the rawmaterial with which we work. Intellectual capital--not naturalresources, machinery, or even financial capital--has become the oneindispensable asset of corporations. Intellectual Capital is a groundbreaking book, visionaryin scope and practical in applications, that offers powerful newways of looking at what companies do and how to lead them. It isthe first book to show how to turn the untapped, unmapped knowledgeof an organization into its greatest competitive weapon. Intellectual Capital cuts through the vague rhetoric of"paradigm shifts" to show how the Information Age economy reallyworks--and how to make it work for you and your business. Readerswill learn how to discover and map the human, structural, andcustomer capital that embody the knowledge assets of a corporation;how successful companies manage their intellectual capital toimprove performance; how intellectual capital

Do you think it's possible to truly enjoy your job? No matterwhat it is or where you are? Timothy Gallwey does, and in thisgroundbreaking book he tells you how to overcome the innerobstacles that sabotage your efforts to be your best on thejob. Timothy Gallwey burst upon the scene twenty years ago with hisrevolutionary approach to excellence in sports. His bestsellingbooks The Inner Game of Tennis and The Inner Game ofGolf , with over one million copies in print, changed the way wethink about learning and coaching. But the Inner Game that Gallweydiscovered on the tennis court is about more than learning a betterbackhand; it is about learning how to learn, a critical skill that,in this case, separates the productive, satisfied employee from therest of the pack. For the past twenty years Gallwey has taken hisInner Game expertise to many of America's top companies, includingAT T, Coca-Cola, Apple, and IBM, to teach their managers andemployees how to gain better access to their own internalresourc

Most people think success comes from good luck or enormoustalent, but many successful people achieve their accomplishments ina simpler way: through self-discipline. No Excuses! shows youhow you can achieve success in all three major areas of your life,including your personal goals, business and money goals, andoverall happiness. Each of the 21 chapters in this book shows you how to be moredisciplined in one aspect of your life, with end-of-chapterexercises to help you apply the "no excuses" approach to your ownlife. With these guidelines, you can learn how to be moresuccessful in everything you do--instead of wistfully envyingothers you think are just "luckier" than you. A littleself-discipline goes a long way…so stop making excuses and readthis book!

A withering exposé of the unethical practices that triggeredthe indictment and collapse of the legendary accounting firm. Arthur Andersen's conviction on obstruction of justice chargesrelated to the Enron debacle spelled the abrupt end of the88-year-old accounting firm. Until recently, the venerable firm hadbeen regarded as the accounting profession's conscience. In FinalAccounting, Barbara Ley Toffler, former Andersen partner-in-chargeof Andersen's Ethics Responsible Business Practicesconsulting services, reveals that the symptoms of Andersen's fataldisease were evident long before Enron. Drawing on her expertise asa social scientist and her experience as an Andersen insider,Toffler chronicles how a culture of arrogance and greed infectedher company and led to enormous lapses in judgment among her peers.Final Accounting exposes the slow deterioration of values that lednot only to Enron but also to the earlier financial scandals ofother Andersen clients, including Sunbeam and Waste Management,

The acclaimed bestseller about visual problem solving-now bigger and better "There is no more powerful way to prove that we know something well than to draw a simple picture of it. And there is no more powerful way to see hidden solutions than to pick up a pen and draw out the pieces of our problem." So writes Dan Roam in The Back of the Napkin, the international bestseller that proves that a simple drawing on a humble napkin can be more powerful than the slickest PowerPoint presentation. Drawing on twenty years of experience and the latest discoveries in vision science, Roam teaches readers how to clarify any problem or sell any idea using a simple set of tools. He reveals that everyone is born with a talent for visual thinking, even those who swear they can't draw. And he shows how thinking with pictures can help you discover and develop new ideas, solve problems in unexpected ways, and dramatically improve your ability to share your insights. Take Herb Kelleher and Rollin King,

那些没有找到真正财富——存在的欢乐以及与它紧密联系在一起的深深的不可动摇的宁静——的人就是故事中的那个乞丐，即便已经拥有很多财富，但他们依然在四处找寻。他们不知道，自己不仅已经拥有了所有这些，还拥有了更为珍贵的东西，那就是——当下的力量。 阅读本书的过程是一个发现之旅。在作者这位心灵导师的引导下，你会惊讶地发现，自己一直都处在大脑或思维的控制之下，生活在对时间的永恒焦虑中。我们忘不掉过去，更担心未来。但实际上，我们只能活在当下，活在此时此刻，所有的一切都是在当下发生的，而过去和未来只是一个无意义的时间概念。通过向当下的臣服，我们才能找到真正的力量，找到获得平和与宁静的入口。 这不仅仅是一本书，在这本书中还有活生生的能量，当你读这本书时你可能会感受到这种能量。它有一种惊

Inspire Star Performance through Meaningful Conversations withYour Team. "If you want more top performers on your team, read thisbook!" (Jill Konrath, author of "SNAP Selling and Selling to BigCompanies"). The performance review is an important part of yourjob as a manager or coach. But it is only a part. In order todevelop team members effectively, you have to be proactive on adaily basis. This means having conversations - and not just aboutthe weather or the game last night. This title helps you to createongoing conversations throughout the year that focus on: developingteam members to a higher level of ability; triggering the insightand inspiration within your team members to grow in new ways;building the skills that will enable others to accomplish theirestablished goals; preparing yourself and others for theperformance review discussion; and, keeping people motivated andmoving forward toward the goals. "Conversations for Creating StarPerformers" is a vital tool for keeping team members motivated,e

How to get past the crisis and make the market work for youagain The last decade has left people terrified of even the safestinvestment opportunities. This fear is not helping would-beinvestors who could be making money if they had a solid plan. TheLittle Book of Trading teaches the average person rules andphilosophies that winners use to beat the market, regardless of thefinancial climate. The market has always fluctuated, but savvy traders know how tomake money in good times and bad. Drawing on author Michael Covel'sown trading experience, as well as insights from legendary traders,the book offers sound, practical advice in an easy to understand,readily digestible way. The Little Book of Trading: Identifies tools, concepts, psychologies, and philosophies thatkeep people protected and making money when the next market bubbleor surprise crisis occurs Features top traders in each chapter that have beaten the marketfor decades, providing readers with their moneymakingknowledge

The Extermination of Michael Moore is his anti-memoir. Breakingthe autobiographical mode, he hilariously presents 20 far-ranging,irreverent vignettes from his own life.Moore is his ownmeta-Forrest Gump, as one moment he's an 11-year old boy stuck on aSenate elevator with Bobby Kennedy, and the next moment he's insidethe Bitburg cemetery with a dazed and confused Ronald Reagan.Changing planes in Vienna, he escapes death at the hands of theterrorist Abu Nidal (others weren't so lucky). He founded his firstunderground newspaper in fourth grade. He refused to be on the CBSEvening News with Walter Cronkite at 16 ('There's not enoughClearasil in the world for that to happen'). And he became theyoungest elected official in the country at age 18 by enlisting an'army of local stoners' who had no idea what they were doing as hiscampaign staff.Before Michael Moore became the Oscar-winningfilmmaker and all-round rabble rouser and thorn-in-the-side ofcorporate and right-wing America, there was the guy who had anuncanny k

? Stop throwing thousand-dollar bills out the window andcamouflaging spending as marketing—demand that the money spent onmarketing bring in more money in return. ? Cut through the myths that claim marketing is about advertising,public relations, or direct mail—learn that it is about growing therevenue, profit, and valuation of the business. ? Fire your advertising agency if it even thinks about applying fora Clio or other creative award. ? Implement the marketing moratorium—stop all marketing until youknow how each component of your program justifies itself in dollarsand cents.

Conquer the greatest challenge of every sales professional:getting face-time with top decision-makers Lots of sales booksfocus on how to make the sale once the salesperson gets in thedoor. SOAR Selling is different; it delivers a proven system forsales professionals in B2B fields to make fewer calls, reach moreexecutives, and get more appointments. The SOAR (Surge ofAccelerating Revenue) process is based on extensive field testsconducted in more than 3,000 live sales calls (by phone and inperson) in key markets throughout the U.S. and Europe. Teamsworking with SOAR won gatekeeper meetings in more than 80% of allcalls made, and overall sales team performance skyrocketed-withmeasurable ROI of up to 2000% realized in as little as 12 weeksfrom program inception. Now, this breakthrough methodology can beyours. Marhnelle and David Hibbard are cofounders of Dialexis, aleading provider of sales training and personal leadership coachingwhose clientele includes Cisco, Apple, AT T, Oracle, andToshiba.

Managing Projects Large and Small: The Fundamental Skills forDelivering on Cost and On TimeWhen it comes to project management,success lies in the details. This book walks managers through everystep of project oversight from start to finish. Thanks to thebook's comprehensive information on everything from planning andbudgeting to team building and after-project reviews, managers willmaster the discipline and skills they need to achieve stellarresults without wasting time and money.The Harvard BusinessEssentials series is for managers at all levels but is especiallyrelevant for new managers. It offers on-the-spot guidance,coaching, and tools on the most relevant topics in business. Eachbook includes the critical information that managers need on agiven topic-from budgeting to hiring to communication tostrategy-and offers interactive tools and worksheets that translateadvice into action. Providing ready answers to day-to-day issues,these guides make sound, trusted mentoring advice availablewhenever manag

Forget everything you think you know about strength, strategyand success. This brilliant adaptation of the ancient masterpieceThe Art of War shows women how to use Sun Tzu’s philosophy to winin every aspect of life. Would you like to transform your weaknesses into strengths?Succeed at work without compromising your ethics? Integrate yourstyle and personal philosophy into every action you take? If so,this book is for you. In The Art of War for Women, bestsellingauthor Chin-Ning Chu brings the eternal wisdom ofphilosopher-general Sun Tzu to women looking to gain a betterunderstanding of who they are – and, more importantly, who theywant to be. In the West, when we think of war, we imagine battle, casualties,brutality. But Sun Tzu, the man who wrote the Art of War some 2,500years ago, was Chinese, and the Chinese think of war differentlythan we do in the West. In their view, war does not revolve aroundfighting. It is about determining the most efficient way of gainingvictory with the least

In Shift, Carlos Ghosn, the brilliant, audacious, and widelyadmired CEO of Nissan, recounts how he took the reins of the nearlybankrupt Japanese automotive company and achieved one of the mostremarkable turnarounds in automotive—and corporate—history. When Carlos Ghosn (pronounced like “phone”) was named COO ofNissan in 1999, the company was running out of gas and careeningtoward bankruptcy. Eighteen short months later, Nissan was back inthe black, and within several more years it had become the mostprofitable large automobile company in the world. In Shift, Ghosndescribes how he went about accomplishing the seemingly impossible,transforming Nissan once again into a powerful global automotivemanufacturer. The Brazilian-born, French-educated son of Lebanese parents,Ghosn first learned the management principles and practices thatwould shape his decisions at Nissan while rising through the ranksat Michelin and Renault. Upon his arrival at Nissan, Ghosn beganhis new position by embarkin

Managing Projects Large and Small: The Fundamental Skills forDelivering on Cost and On TimeWhen it comes to project management,success lies in the details. This book walks managers through everystep of project oversight from start to finish. Thanks to thebook's comprehensive information on everything from planning andbudgeting to team building and after-project reviews, managers willmaster the discipline and skills they need to achieve stellarresults without wasting time and money.The Harvard BusinessEssentials series is for managers at all levels but is especiallyrelevant for new managers. It offers on-the-spot guidance,coaching, and tools on the most relevant topics in business. Eachbook includes the critical information that managers need on agiven topic-from budgeting to hiring to communication tostrategy-and offers interactive tools and worksheets that translateadvice into action. Providing ready answers to day-to-day issues,these guides make sound, trusted mentoring advice availablewhenever manag

Are you wondering what the next killer app will be? Do youwant to know how you can maintain and add to your value duringthese rapidly changing times? Are you wondering how the word lovecan even be used in the context of business? Instead of wondering, read this book and find out how to become alovecat—a nice, smart person who succeeds in business and inlife. How do you become a lovecat? By sharing your intangibles. By thatI mean: Your knowledge: everything that comes from all the books thatI’ll encourage you to devour. Your network: the collection of friends and contacts you nowhave, which I’ll teach you how to grow and nurture. Your compassion: that human warmth you already possess—in thesepages I’ll convince you that you can show it freely at theoffice. What happens when you do all this? * You become a rich source of information to all aroundyou. * You are seen as a person with valuable insight. * You are perceived as generous to a fault

More and more people are making mid-life careerchanges-and with these changes come new challenges. Maybe it's beenyears since they've conducted a job search or written a resume. Ormaybe they're not sure how to sell their skills and experience intoday's job market-even though this hard-won wisdom is exactly whatmakes them so valuable to employers. In The Age Advantage, JeanErickson Walker addresses issues unique to the mid-life careerchange, so readers can market themselves with confidence. Beyondthe detailed, practical advice on networking, interviewing or evenlaunching your own business, this is an inspiring book that remindsreaders that despite the fear and uncertainty involved intransitions, their experience is proven and their choices aremany. Jean Walker aims her sage advice at the reader in the midstof midlife career transition, but this is a mandatory reference forany job seeker."-Jeffrey J. Fox, The New York Times bestsellingauthor of How to Become a CEO "McCartney has performed an important s

“I have observed several hundred salespeople who were taughtto use deceptive practices like ‘bait and switch’ and encouraged toplay negotiation games with customers. They were so stressed bythis behavior that they suffered from a high incidence of alcoholand substance abuse, divorce, job-jumping, and low productivity. Inthe same industry, I have observed countless people who had beentaught to sell with high integrity. Ironically, their customersatisfaction, profit margins, and salesperson retention weresignificantly higher.” — Ron Willingham If you’ve tried manipulative, self-focused selling techniquesthat demean you and your customer, if you’ve ever wondered ifselling could be more than just talking people into buying, thenIntegrity Selling for the 21st Century is the book for you. Itsconcept is simple: Only by getting to know your customers and theirneeds — and believing that you can meet those needs — will youenjoy relationships with customers built on trust. And only