The rules that can make or break your career. For anyone who's breaking in, moving up, or just trying to make agreat professional impression, this essential guide offersreal-life anecdotes and advice to help you build competence andconfidence in the tricky arena of modern business etiquette.Includes: "Blunder Busters"-proven strategies to help you tackle anythingfrom office dating to business lunches "Sir, your fly is unzipped!"-the art of verbal diplomacy Contemporary guidelines for goof-proof e-mail The top ten career killers and how to beat them Global gaffes: easy ways to avoid overseas embarrassment Grace under fire-surviving dining disasters, party faux-pas andeverything in-between

As an IT manager, you're expected to make key decisions and recommend major investments. And that means understanding your decisions' financial impact on your company. But if you're like many information technology practitioners, you may feel uncomfortable incorporating the financials into your day-to-day work. Using the groundbreaking formula they introduced in their book Financial Intelligence: A Manager's Guide to Knowing What the Numbers Really Mean, Karen Berman and Joe Knight present the essentials of finance specifically for IT experts. Drawing on their work training tens of thousands of managers and employees at leading organizations worldwide, the authors illuminate the basics of financial management and measurement and provide hands-on activities for practicing what you are reading. You'll discover: Why the assumptions behind financial data matter What your company's income statement, balance sheet, and cash flow statement reveal How to use ratios to assess your compan

You're holding a handbook for visionaries, game changers, andchallengers striving to defy outmoded business models and designtomorrow's enterprises. It's a book for the business modelgeneration.Disruptive new business models are emblematic of ourgeneration. Yet they remain poorly understood, even as theytransform competitive landscapes across industries. Business ModelGeneration offers you powerful, simple, tested tools forunderstanding, designing, reworking, and implementing businessmodels. Business Model Generation is a practical, inspiring handbook foranyone striving to improve a business model - or craft a newone. Business Model Generation will teach you powerful and practicalinnovation techniques used today by leading companies worldwide.You will learn how to systematically understand, design, andimplement a new business model — or analyze and renovate an oldone. Business Model Generation practices what it preaches. Coauthoredby 470 Business Model Canvas practitioners from forty-f

Gerber has had great success with his previous E-Myth books, and this is the sixth in the series. The E-Myth posits that, because most professional business owners are successful in their field, they assume they are going to be successful entrepreneurs as well, and this assumption often leads to failure. In doctors' harried world, time is at such a premium that the ability to work on their practice (Systems Thinking) is usually superseded by the need to continue working in their practice (Tactical Thinking). As a result, the practice suffers, with patients frustrated by waiting, a tense and impatient staff, and poor cash flow. The E-Myth teachings show the doctor how to regain control over her practice, not by trying to manage people better (which is impossible) but by creating a repeatable system that anyone can follow to success. By focusing and creating a sound business plan, the physician creates a supportive environment for himself, his staff, and his patients, which allows him to get back to what he doe

With major financial scandals popping up in greaternumbers—and with more inevitably on the way—it has never been moreimportant for you to understand what dishonest companies do totrick investors. Since the early 1990s, FinancialShenanigans has been helping investors unearth deceptivefinancial reporting at the most critical time— before they suffermajor losses. Now, the third edition broadens its focus to include thenewest, most sophisticated techniques companies use to misleadinvestors.

Though Sharma rejects the guru label, it's hard not to think of the CEO of the training and coaching firm Sharma Leadership International that way after reading this slim volume of leadership and life advice. In two-page chapters with catchy titles and memorable anecdotes, this author of five bestsellers (The Monk Who Sold His Ferrari, etc.) dishes out wisdom for white-collar professionals on everything from goal setting and time management to figuring out your talents. In a chapter called "Harvey Keitel and Windows of Opportunity," he tells how he saw the Reservoir Dogs star and walked in the other direction—not toward him, as he has with most celebrities—and his regret over not seizing that opportunity. In "Your Schedule Doesn't Lie," Sharma highlights the need to schedule things you really want to do in your life. In "Sell Your Desk," he advocates getting out of the office to become a better performer in business. A keen observer of life and business, Sharma frames his wisdom in a friendly, accessible

Let's face it,building a career these days isn't easy.There are no jobs for life anymore,and long gone are the days when just turning up on time was enough to keep you moving up.Today you need more people,presentation and political skills than ever before.Most of all,you need help. The 100 Greatest Ideas for Building Your Career will help you buck the odds.Just think for a moment about how much of your career is left to chance.It can depend on who happens to be your boss when you get promoted,for example,and how popular and influential he or she is.The 100 Greatest Ideas for Building Your Career will help you build a strategy for managing the elements of your career that you can control (and some you thought you couldn't).It includes advice and tips from chairmen and directors of some of the UK's largest companies. 100 Greatest books will enable you to take control of your life and your career.Packed with 100 simple but wonderfully effective ideas,these books are fun to use and easy to put into pr

Meet Justin Campbell. He's a new MBA graduate who's landed ajob with a strategy consultancy. His engagement team is on amission: help HGS Inc., a specialty chemicals firm, define andexecute a strategy for exploiting a textile technology the companydeveloped. Justin and his team deploy state-of-the-art strategytools to analyze the attractiveness of potential markets for thetechnology. But they soon realize the tools don't help them grapplewith the human side of strategy--including political forcesswirling within HGS. Everyone involved in the engagement is biasedand insecure, brilliant and hardworking, selfish and lazy, loyaland dedicated. Justin and his cohorts aren't "real"--"What I Didn'tLearn in Business School" is a business novel. But they'rerealistic: they're just like us. Their story reveals thelimitations of strategy tools and demonstrates tactics fornavigating the messy, human dynamics that can make or break acompany's strategy efforts. This engaging book uses the power ofstory to present poten

100 Ways to Motivate Others is the culmination of many years of successful leadership coaching and training by best-selling author Steve Chandler and attorney Scott Richardson, and the natural follow-up to Steve's two previous best-sellers-100 Ways to Motivate Yourself and Reinventing Yourself. Chandler and Richardson have crafted a vital, user-friendly, inspirational guide for executives, managers, and professionals...and those aspiring to reach their level. Breakthrough concepts, such as "Don't manage people, manage agreements," abound in this book of short takes for the time-challenged leader. 100 Ways to Motivate Others draws on the success of live workshops, seminars, and personal coaching programs on communications and leadership. These seminars, done for such organizations as Banner Health, General Dynamics, Scripps Hospital, Wells Fargo Banks, Bristol-Myers Squibb, and M&I Banks, appeal to managers, teachers, parents, CEOs, and coaches everywhere. 作者简介 Steve Chandler is a keyno

Business rules management system (BRMS) is a software tools that work alongside enterprise IT applications. It enables enterprises to automate decision-making processes typically consisting of separate business rules authoring and rules execution applications. This proposed title brings together the following key ideas in modern enterprise system development best practice. The need for service-oriented architecture (SOA). How the former depends on component-based development (CBD). Database-centred approaches to business rules (inc. GUIDES). Knowledge-based approaches to business rules. Using patterns to design and develop business rules management systems Ian Graham is an industry consultant with over 20 years. He is recognized internationally as an authority on business modelling, object-oriented software development methods and expert systems. He has a significant public presence, being associated with both UK and international professional organizations, and is frequentl

The idea here is to promote leadership in the workplace based on the examples set by Christ in the New Testament. The concept of servant-leadership makes sense in this context, for Jesus recruited his disciples to carry on his teachings in his absence, and his method was wildly successful. When the authors break down the approaches step-by-step, their presentation goes astray by trying to shoehorn a dramatic story around the solid business advice. Eventually, the authors figure out that business people are more likely to be affected by the methods of the servant-leadership approach than characters enjoying a barbecue at the lake, and there are some helpful charts and graphs tracing the development of the mostly practical business approach. Short and quick to read as it is, the book could have been more concise and could have relied more on the practical use of its methods.

If you want to be as successful as Jack Welch, Larry Bossidy, or Michael Dell, read their autobiographical advice books, right? Wrong, says Roger Martin in The Opposable Mind. Though following “best practice” can help in some ways, it also poses a danger: By emulating what a great leader did in a particular situation, you’ll likely be terribly disappointed with your own results. Why? Your situation is different. Instead of focusing on what exceptional leaders do, we need to understand and emulate how they think. Successful businesspeople engage in what Martin calls integrative thinking—creatively resolving the tension in opposing models by forming entirely new and superior ones. Drawing on stories of leaders as diverse as AG Lafley of Procter & Gamble, Meg Whitman of eBay, Victoria Hale of the Institute for One World Health, and Nandan Nilekani of Infosys, Martin shows how integrative thinkers are relentlessly diagnosing and synthesizing by asking probing questions—including “What are the c

Get the database skills that are in demand More and more organizations are turning to database management systems to manage their accounting and other operational data. These organizations are looking for accountants with database skills and a good understanding of information technology. With Chang and Ingraham's Data Modeling and Database Design: Using Access to Build a Database you can develop the skills needed to build an actual accounting information system. Taking an approach that is both conceptual and practical, this book will help you understand the theory of data modeling, as well as its application and ultimate implementation in database design. Key Features: * Step-by-step detailed instructions show how to model and design three essential processes of an accounting information system: the sales/collection process, the acquisition/payment process, and the human resources/payroll process. * Presents data modeling from an REA (resource-event-agent) perspective. * The app

This book focuses on today's most successful online marketers, with up-to-date information and advice on current online marketing trends. It includes 25 interviews with today's top Internet marketers—email marketers, web marketers, advertising executives, and the like. The book details the inside story of how these marketing heroes achieved their success, tips and advice on how to be more successful marketing online, and it covers all aspects of online marketing including: Search engine marketing and optimization, Online advertising, Online retailing, Online merchandising, Email marketing, Website promotion, Online public relations, Blog marketing, Direct response copywriting, and Affiliate marketing. Interviewees include: Joan Holman, Joan Holman Productions Greg Hartnett, Best of the Web, Hotel Hotline Jacob Hawkins, Overstock.com Mark Oldani, Circuit City Direct Jeffrey Glueck, Travelocity Lauren Freedman, the e-tailing group, inc. Tamara Adlin, adlin, in

A satisfied customer is a loyal customer, and in today's supercompetitive business economy few things are as crucial to a company's bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and those who train and manage them. Perfect Phrases for Customer Service gets you quickly up and running with everything you need to keep customers happy and loyal, including: Clear explanations of the reasons for difficult customer behaviors Proven tools and techniques for successfully handling even the most cantankerous customers 101 dialogues and *s organized according to types of difficult behaviors, usable as is or as part of a training program, and easily tailored to any industry and company culture

A ground-breaking book on the transformative power ofimpact investing This is the first book to chart the catalytic path of this newindustry, explaining how it is and can be a positive disruptiveforce. It shows how impact investing is a transformational vehiclefor delivering "blended value" throughout the investment spectrum,giving a single name to a set of activities previously siloed inenclaves, revealing how they are linked within what is becoming anew field of investing. Written by two leaders in the growing fieldof impact investing, the book defines this emerging industry forparticipants on all sides of the funding equation (investors,funders and social entrepreneurs). Filled with illustrative examples of impact investing successstories Reveals how the field can expand in order to address the mostcritical social and environmental issues of our day Explores the wide-ranging applications of impact investing aswell as entrepreneurial opportunities The authors do not take a normative approach to

The Harvard Business Essentials series is designed to provide comprehensive advice, personal coaching, background information, and guidance on the most relevant topics in business. Books in the series serve as “mentor and guide” to help managers understand business fundamentals such as financial tools, teams, change, hiring, and communication. Drawing on rich content from Harvard Business School Publishing and other sources, these concise guides are carefully crafted to provide a highly practical resource for readers with all levels of experience, and will prove especially valuable for new and middle managers.

The easy–to–read bible for developing, financing, marketing, and selling consumer products––from gadgets to kitsch, from high–touch to high–end––for America's rising entrepreneurial nation. Launch It! is written by a team of trend and product consultants with over 60 years of collective experience advising thousands of entrepeneurs, designers, and companies. As they realized not one trade book was available on the market that would provide soup–to–nuts guidance for any firm or entrepreneur seeking to turn inventions and cool ideas into great products that sell, they decided to write that book themselves. Unlike any other book, Launch It! provides the reader with the step–by–step game plan that anyone can follow to evaluate their idea, raise capital, save time, stay on top of emerging and important trends, and make money.

These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers. Proven rules for encouraging teamwork, from forging a common goal and clarifying individual responsibilities to inviting positive conflict. 作者简介： Michael Maginn, Ed.D., is president and CEO of Singularity Group, Hamilton, MA. For more than two decades, Singularity Group has helped its clients achieve sustainable outcomes and improve performance in team effectiveness, leadership, sales, and management. The author of Effective Teamwork, Dr. Maginn has extensive consulting experience with companies in North America, Europe, and Asia.

FIGHT BACK! With a Take-Charge Strategy for At-Risk Homeowners Millions of homeowners are at risk of losing their homes. Are you one of them? If so, you need this practical, step-by-step guide to help you take action before it's too late. In Fight Foreclosure!, David Petrovich offers honest advice on all of your options, weighs the pros and cons of each, and shares smart, practical strategies for lowering your payments and keeping your home. He points out the too-good-to-be-true foreclosure rescue offers you should avoid, and offers real alternatives that work—now! Petrovich is a mortgage banking insider who understands the loan servicing industry inside and out. And he understands the pressure you're under. Don't worry! You're not alone. Inside, you'll find the calm, professional advice you need to manage your financial crisis, including topics such as: The foreclosure time-clock—why acting early is critical Handling collection calls Cutting expenses and

"Michael Andersen and Flemming Poulfelt provide a provocative discussion of the rapidly growing role of discounters across numerous industries: how they operate; how they create uniqueness; and how they can destroy value for incumbents. Understanding the specific moves and tools that the authors analyze will be valuable for attackers and incumbents alike." —Adrian J. Slywotzky, Director, Mercer Management Consulting USA "This book is very timely, dealing with today's most critical strategic issue: how to provide more value to the consumer through aggressive discounting. Those players in manufacturing and distribution who master this will be the winners; many established firms will fall by the wayside. A similar set of issues are facing many nations today - Europe vs. Asia!" —Peter Lorange, President, IMD, Switzerland "Andersen and Poulfelt have researched one of the most important themes in today's business world - how fundamentally new business models have wiped out establishments not with

This book is intended to provide students with the appropriate mathematical tools and problem-solving experience to successfully compete in high-level problem solving competitions. In each section, the authors attempt to "fill in" the appropriate background and then provide the student with a variety of worked examples and exercises to help bridge the gap between what he or she may already know and what is required for high-level competitions. Answers or sketches of the solutions are given for all exercises. The book makes an attempt to introduce each area "gently" assuming little in the way of prior background - and teach the appropriate techniques, rather than simply providing a compilation of high-level problems.

Cover letters are alive and sell! When they’re written right, that is. To stand out in today’s sea of qualified job seekers, learn to craft riveting new breeds of cover letters, create vibrant images online, and discover sensational self-marketing documents you never imagined. This completely revised and updated 3rd Edition of Cover Letters For Dummies brings you all this — plus over 200 great new samples by 62 successful professional cover letter/resume writers. You’ve probably suspected that passive and sleepy cover letters merely hugging resumes won’t get you where you want to go. Especially in a shaky job market. The verdict’s in. Since the last edition of Cover Letters For Dummies, blazing fast change in tools, technology, and how hiring managers come calling and how we invite them to look us over, means big dramatic changes in our job messages. In this exceptional handbook of contemporary job messages, you’ll discover fresh ways of thinking about cover letters that captain an entir

The buck starts here! eBay is the Internet’s premier auction site and everyone’sfavorite place to shop. It’s also the place to start a business andmake money from the comfort of one’s home. Completely revised, thisnew edition will help readers create the eBay businessthey dream of. There is also new and updated information on: ? The basics of eBay , the auction process, and theessentials of getting the business down on paper—includingrecordkeeping, accounting, taxes, insurance, legal issues, andother essential details ? Determining what to sell, how to price it, and working withservices such as PayPal ? The ins and outs of the biggest growing areas of eBaybusiness—sourcing, wholesaling, and fixed price sales ? Cutting through the competition, improving profit margins,changing strategies, improved advertising and promotions, andmore